Sales Training Manager

Sales Training Manager

• Full-Time
• Hybrid
• City Center
  721 Lakefront Commons
  Newport News, VA 23606, USA
  
  

• Conducts frontline needs assessments to identify sales and service capability gaps, analyzing performance data and translating findings into clear learning objectives and curriculum requirements using Langley’s sales training philosophy. 
• Supervises, coaches, and develops the talent acquisition team, including performance management and professional development, building team capability to deliver consistent, high-quality, and equitable outcomes once the Sales Training team is in place.
• Designs and customizes sales training curriculum with L&D partners and vendors to ensure clear architecture, role-specific content, and practical tools that support on-the-job application. 
• Develops and executes implementation plans for training rollouts and manages change adoption to ensure frontline leaders understand content and their reinforcement role. 
• Manages external training vendor relationships and performance, establishing accountability metrics and ensuring vendors demonstrate program quality and business outcomes. 
• Establishes performance-based success metrics and skill assessments for training programs, tracks training outcomes, and measures business impact. 
• Delivers one-on-one and group coaching for frontline employees, observing interactions and providing structured feedback to reinforce skill application and drive behavior change. 
• Facilitates training programs and skill-building sessions across multiple channels and learner populations, supporting full implementation of training rollouts. 
• Builds internal training capability through train-the-trainer programs and identifies best practices to improve program design, delivery, and sustainability. 

• Bachelor's degree or an equivalent combination of education and professional experience on a formal training and development team. 
• Five or more years of professional experience including all the following: 
• Sales or service training delivery in a branch, retail, or contact center environment 
• Sales training performance coaching for skill development 
• Learning program management or training operations
• Training, instructional design, or curriculum development
• One or more years of experience supervising staff, or leading cross-functional projects or programs required.
• Intermediate proficiency with learning management systems (LMS) and training delivery platforms required.
• Professional training, instructional design, or curriculum development experience preferred.
• Association for Talent Development (ATD) certification, such as CPTD or APTD, preferred.
• Three or more years of experience in a credit union or regulated financial services environment preferred.

• Service Champion – Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities.
• Langley Ambassadors – Demonstrates a passion for Langley’s vision, encouraging diversity, equity, and inclusion while considering Langley’s values when making decisions and taking accountability for delivering results.
• Agile in Action – Adapts to changes in the business, demonstrating innovation to improve Langley and advance the business into the future.
• Team Driven – Collaborates across Langley, communicating with transparency and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities.
• Continuous Learners – Maintains an understanding of Langley’s business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization.