Edtech.com's Summary

Pinstripes is hiring a Training Manager to lead the execution and support of training programs for hourly and salaried team members across multiple locations. The role involves onboarding, coaching, and field support to ensure consistent training standards, reinforce operational protocols, and enhance guest experience.

Highlights

Lead execution of training programs and support onboarding at various Pinstripes locations.
Update and maintain training materials and standards, including SOPs and job aids.
Provide hands-on coaching, facilitate workshops, and support rollout of new menus, systems, and promotions.
Partner with general managers and other departments like Operations, Culinary, and HR to align training efforts.
Utilize training tools such as LMS, guides, and checklists; proficient with Word and Excel.
Support field visits to monitor training effectiveness and identify improvement areas.
Coach managers and trainers, develop certified trainers, and foster team engagement and culture.
Travel up to 30% to various Pinstripes locations; ensure a visible presence in the field.
Requirements include hospitality experience, strong communication and writing skills, and physical ability to stand for extended periods and lift up to 50 pounds.
Compensation ranges from $75,000 to $95,000 annually with a comprehensive benefits package including health insurance, 401K, and paid time off.

Training Manager Full Description

Training Manager
Hybrid Remote • Hybrid Worker - N/A

Description

The Training Manager is responsible for executing and supporting training programs for hourly and salaried Team Members across all Pinstripes locations. This role ensures consistent training execution, reinforces operational standards, and supports a strong guest experience through effective onboarding, coaching, and field support.

This position is eligible to be based near any of our Pinstripes locations in Northbrook, IL; Oakbrook, IL; Cleveland, OH; Orlando, FL; Bethesda, MD; Georgetown, DC; or San Mateo, CA. This is a hybrid role, with an expectation of working onsite at the candidate’s nearest Pinstripes location two days per week. The position requires up to 30% travel to other locations as business needs require.

Hospitality experience required.

CORE RESPONSIBILITIES

TRAINING EXECUTION & FIELD SUPPORT

Lead execution of company training programs across assigned locations
Execute and reinforce onboarding expectations for hourly team members and managers
Ensure training materials and standards are updated and consistently followed
Facilitate in-store training sessions, workshops and hands-on coaching in the field
Support rollouts execution (menu, beverage, systems, promotions) at the field level
Reinforce trainer expectations and ensure certification standards are maintained

PROGRAM SUPPORT & DEVELOPMENT

Evolve and maintaining training materials (SOPs, job aids)
Provide feedback on training effectiveness and opportunities for improvement
Help test and pilot new training programs or tools
Support development pathways (cross-training, certifications)

OPERATIONAL EXCELLENCE

Reinforce food safety, alcohol compliance, and operational standards
Conduct field visits to observe training execution and identify gaps
Partner with GMs and managers to address performance issues through training
Support new store openings with on-site training execution

COACHING & TEAM DEVELOPMENT

Coach managers and trainers on effective training practices
Support development of hourly trainers and shift leaders
Provide real-time feedback in the field to improve performance
Help develop certified trainers at each location through quarterly certification classes

CULTURE & ENGAGEMENT

Reinforce company culture through onboarding and daily interactions
Model hospitality and brand standards in the field
Build strong relationships with restaurant teams
Support engagement and retention through positive training experiences

COMMUNICATION & COLLABORATION

Partner with Operations, Culinary, Beverage, Marketing and HR teams to ensure training alignment
Communicate rollouts expectations clearly to field teams
Participate in training calls and meetings
Share field feedback and insights with leadership

SYSTEMS & ORGANIZATION

Maintain organized training materials and documentation
Utilize training tools (LMS, guides, checklists) to effectively track completion and follow-up on training initiatives
Stay organized with rollout timelines and priorities
Computer/application experience (Word, Excel, etc.)

What's in it for you:

Benefit Package
Medical, dental and vision insurance
Health Savings Account option – including company HSA contribution
401K
Flexible Spending Accounts
Employee Assistance Program
Company provided Short Term Disability Insurance
Company provided Long Term Disability Insurance
Flexible Paid Time Off
Voluntary benefits – LifeLock Protection, Pet Insurance, Accident and Critical Illness offerings
Opportunities for Growth and Advancement
Discounts on Food, Beverage and Activities

Compensation: $75,000 - 95,000 annually

Requirements

EXPECTATIONS FOR PERFORMANCE

Demonstrates strong, professional communication in the field
Possesses strong, versatile writing skills to create effective learning materials and document processes
Executes training programs with consistency and attention to detail
Builds trust and credibility with restaurant teams
Stays organized and follows through on commitments
Identifies training gaps and escalates or addresses appropriately
Adapts quickly to operational needs
Maintains a strong, visible presence in the field

PHYSICAL DEMANDS

Comfortable with late nights (1am or later).
Must be able to stand and exert fast-paced mobility for a period up to six (6) hours in length.
Must have a good sense of balance, be able to bend and kneel, and have the ability to frequently lift up to 50 pounds.
Up to 30% travel expected for the role

This position description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the associated with the position. May perform other duties as assigned.

We focus on an inclusive culture and celebrate everyone for who they are. We are an Equal Opportunity Employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion, sex, sexual orientation, national origin, citizenship status, ancestry, age, marital or veteran status, physical or mental disability, arrest record, genetic information or any other characteristic protected by applicable federal, state and local laws.

#PNSTO

Salary Description

$75,000 - 95,000

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