Satellite Sites TSP Lead

🇺🇸 Norfolk, Virginia 🕑 Full-Time 💰 $60K 💻 Information Technology 🗓️ September 19th, 2026

VMWare Zendesk

Edtech.com's Summary

Old Dominion University is hiring a Satellite Sites TSP Lead to provide hands-on IT support across the university's networked and mobile devices, cloud services, and client and server-side applications. The lead troubleshoots hardware, software, and security issues for faculty and staff, while documenting work clearly and following through on service commitments. Familiarity with enterprise-scale ticketing, endpoint management, and remote-support tools shapes day-to-day work in the role.

Highlights

Troubleshoot desktop, laptop, mobile, and virtual-desktop issues for university faculty and staff.
Support cloud services such as Box and Office 365 alongside local and networked printers.
Maintain client and server-side applications across university-managed IT resources.
Document support work clearly and follow through on service commitments.
Use ticketing systems such as ServiceNow, Remedy, or Footprints to track and resolve issues.
Apply endpoint-management tools such as Ivanti, SCCM, or Jamf to configure and maintain devices.
Administer Active Directory, Azure AD, Group Policy, and MDM policy tasks.
Associate's degree in computer science or a related field, plus considerable IT support experience, preferred.
Valid driver's license and insurable driving record required.
On-campus role in Norfolk, Virginia, with pay beginning at $59,754 depending on experience.