Edtech.com's Summary

IXL Learning is hiring a School Membership Team Lead for Rosetta Stone. This role involves leading a team of membership specialists, supporting schools and educators by addressing inquiries, managing subscription renewals, and collaborating across teams to ensure excellent customer experiences.

Highlights

Lead a team of 5 school membership specialists supporting IXL Learning and Rosetta Stone customers
Manage subscription renewal and upgrade quotes for existing customers
Maintain detailed records of customer interactions using Salesforce
Communicate product features via email and inbound calls
Coordinate with internal teams to drive high renewal rates
Process purchase orders and payment methods including credit card and check
BA/BS degree required
Minimum 3 years customer service experience and 1 year team leadership experience
Proficiency in G Suite, Excel, and Salesforce
Experience in K-12 education and strong communication skills are a plus

School Membership Team Lead, Rosetta Stone Full Description

IXL Learning, developer of personalized learning products used by millions of people globally, is seeking a Lead for our Membership Services team. The ideal candidate will enjoy working with customers and responding to incoming inquiries. You are well-organized and extremely personable. We are looking for a quick learner who is flexible and can take on a variety of independent projects.

#LI-RD1

As our School Membership Team Lead, you’ll be supporting schools and educators by responding to questions, solving problems and ensuring they have an exceptional experience with us. You’ll also lead a team of membership specialists, helping them grow and ensuring we continue to provide top-quality service to our expanding customer base.

This is a full-time position in our Raleigh, NC area office. The work schedule for this role is Monday-Friday in the office with the option to work from home one day per week.

WHAT YOU'LL BE DOING

Lead a team of 5 school membership specialists who support our IXL Learning and Rosetta Stone customers
Foster a collaborative, growth-minded team culture focused on continuous improvement
Prepare and send subscription renewal and upgrade quotes for existing customers
Partner with internal teams to drive high renewal rates and ensure a smooth customer experience
Keep detailed records of renewal activities and customer communications in Salesforce
Clearly explain key product features and benefits to customers through email and inbound calls
Develop a deep understanding of IXL’s products to confidently speak to what makes our offerings stand out
Share ideas and feedback to help streamline and improve the renewal process
Process purchase orders and assist with credit card and check payments
Deliver outstanding customer service and support to our current customers
Take on additional projects as needed

WHAT WE'RE LOOKING FOR

BA/BS degree
3+ years of customer service experience
1+ years of experience in team leadership
Experience in K-12 education is a plus
Exceptional phone skills
Comfortable with technology and passionate about bringing technology into the classroom
Demonstrated success at managing multiple tasks in a fast-paced environment
Strong written and oral communication skills
Proven ability to manage multiple projects at a time while paying strict attention to detail
Experienced with G Suite, Excel and Salesforce

ABOUT IXL LEARNING

IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example:

1 in 4 students in the United States uses IXL.com
Rosetta Stone provides an immersive learning experience for 25 languages
Wyzant is the nation's largest community of tutors, covering 300+ subjects
Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources

Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.

At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an Equal Opportunity Employer.

Original Job Description

This is a full-time position in our Raleigh, NC area office. The work schedule for this role is Monday-Friday in the office with the option to work from home one day per week.

WHAT YOU'LL BE DOING

Lead a team of 5 school membership specialists who support our IXL Learning and Rosetta Stone customers
Foster a collaborative, growth-minded team culture focused on continuous improvement
Prepare and send subscription renewal and upgrade quotes for existing customers
Partner with internal teams to drive high renewal rates and ensure a smooth customer experience
Keep detailed records of renewal activities and customer communications in Salesforce
Clearly explain key product features and benefits to customers through email and inbound calls
Develop a deep understanding of IXL’s products to confidently speak to what makes our offerings stand out
Share ideas and feedback to help streamline and improve the renewal process
Process purchase orders and assist with credit card and check payments
Deliver outstanding customer service and support to our current customers
Take on additional projects as needed

WHAT WE'RE LOOKING FOR

BA/BS degree
3+ years of customer service experience
1+ years of experience in team leadership
Experience in K-12 education is a plus
Exceptional phone skills
Comfortable with technology and passionate about bringing technology into the classroom
Demonstrated success at managing multiple tasks in a fast-paced environment
Strong written and oral communication skills
Proven ability to manage multiple projects at a time while paying strict attention to detail
Experienced with G Suite, Excel and Salesforce

ABOUT IXL LEARNING

IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example:

1 in 4 students in the United States uses IXL.com
Rosetta Stone provides an immersive learning experience for 25 languages
Wyzant is the nation's largest community of tutors, covering 300+ subjects
Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources

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School Membership Team Lead, Rosetta Stone

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