American Express
Senior Analyst - Learning and Communications
Edtech.com's Summary
American Express is hiring a Senior Analyst - Learning and Communications. This role focuses on designing, delivering, and improving learning programs and communications for the Talent Acquisition team to ensure colleagues are informed and equipped to provide an excellent candidate experience. The analyst collaborates with stakeholders, measures program effectiveness, and supports change initiatives through targeted communication and training strategies.
Highlights
- Design and deliver engaging learning content that supports behavior change and knowledge retention
- Create clear, compelling communications tailored to diverse audiences
- Collaborate with stakeholders to identify learning needs and develop scalable learning initiatives
- Measure and analyze learning program effectiveness to drive continuous improvement
- Maintain consistency in messaging, tone, and brand across Talent Acquisition communications
- Support change management with targeted communication and training strategies
- Required skills include instructional design (e-learning, instructor-led, microlearning), excellent communication, project management, and analytical abilities
- Preferred qualifications include talent acquisition experience, knowledge of adult learning principles, and proficiency with content creation tools like Articulate and Adobe Creative Suite
- Salary range of $65,500 to $102,500 annually plus bonus and benefits
- Supports a hybrid working model balancing onsite and virtual arrangements
Senior Analyst - Learning and Communications Full Description
Senior Analyst - Learning and Communications
New York, New York, United States • Sunrise, Florida, United States
Job Description
Work Location Options:
Hybrid
Hybrid
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
The Colleague Experience Group (CEG) is committed to providing the best colleague experience to fuel growth. We are focused on attracting, developing, and engaging great talent and ensuring all of Team Amex has the benefits, resources, and support they need to be and deliver their best.
Talent Acquisition (TA) sources and hires top talent for American Express around the world. The function, with approximately 500 colleagues, supports early career, experienced, and executive hiring, as well as our New to Blue onboarding experience.
How will you make an impact in this role?
Reporting to the Senior Manager, Talent Acquisition Learning and Communications, the Senior Learning and Communications Analyst will design, deliver, and continuously improve engaging learning interventions and communications for the Talent Acquisition (TA) team within the Colleague Experience Group (CEG). This role blends instructional design, facilitation, storytelling, and stakeholder collaboration to ensure Talent Acquisition colleagues are informed, empowered, and equipped to deliver the best candidate experience.
Key Responsibilities
- Design and deliver clear, engaging learning content that drives knowledge retention and behaviour change
- Translate complex information into simple, compelling communications tailored to a wide range of audiences
- Partner with stakeholders to identify learning needs and develop scalable, relevant and compliant learning initiatives
- Enhance colleague experience through well-timed, relevant, and accessible communications
- Measure effectiveness of learning programs and communications, using data driven insights to continuously improve
- Champion consistency in messaging, tone, and brand across all Talent Acquisition communications
- Support change initiatives by creating targeted communication and training strategies
Minimum Qualifications
- Relevant experience in learning and development, internal communications, or a related field
- Strong instructional design skills (e.g., e-learning, instructor led training, microlearning)
- Excellent written and verbal communication skills with a clear, engaging style
- Experience working with stakeholders across multiple functions
- Strong project management and organizational skills
- Analytical mindset with the ability to evaluate data, measure impact and improve outcomes
Preferred Qualifications
- Experience in talent acquisition/recruitment
- Knowledge of adult learning principles and learning science
- Proficiency with content creation tools (e.g., Articulate, Adobe Creative Suite, video editing tools)
- Ability to manage multiple projects in a fast-paced environment
- Creative thinking with a strong attention to detail
- Experience working within a global team
Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
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