Edtech.com's Summary

ParentSquare is hiring a Senior Customer Success Manager for their Attendance Plus product. This role involves managing customer relationships, driving product adoption, and collaborating with internal teams to improve student attendance outcomes through strategic guidance and data analysis.

Highlights

Serve as the primary strategic partner and contact for Attendance Plus customers throughout the lifecycle.
Manage end-to-end implementation, including project planning, delivery, and training.
Provide best practices, strategic advice, and technical support to school and district leaders.
Monitor and analyze customer engagement, attendance data, and product usage to identify growth opportunities.
Create customer success materials such as impact reports, case studies, and playbooks.
Collaborate with Product Management to inform the roadmap based on customer feedback.
Establish KPIs and SLAs to measure product effectiveness and scale strategies.
Represent ParentSquare at educational conferences and webinars.
Requires 2+ years in customer success or account management, preferably in EdTech or K-12 education.
Compensation ranges from $80,000 to $95,000 depending on experience, with benefits including employer-paid health insurance, 401K match, stock options, wellness reimbursements, generous PTO, and paid holidays.

Senior Customer Success Manager Full Description

Senior CSM (Attendance Plus)

ParentSquare is a rapidly growing Santa Barbara-based company that’s changing the way schools and parents communicate every day. Sound simple? We strive to keep it that way! Our mission is to give schools the power to incredibly enhance family engagement for all students. ParentSquare and RemindHub, our flagship products, serve over 22 million students and drive our mission by providing unified communications tools -forms, sign ups, payments, RSVPs, direct messaging, language translations, chat and more. Remind Chat, our free product, reaches over 80% of K-12 students, providing a safe and easy-to-use platform for direct communication between teachers and families. And our latest innovation, SmartSites, offers state-of-the-art websites for school districts, enhancing their online presence and accessibility.

We are not just creating a product; we are creating empowered educators and engaged parents to improve the lives of all students. We are passionate advocates for our customers and for our employees and we invite you to join us on this exciting journey.

Who We’re Looking For:

ParentSquare has launched its innovative new product, Attendance Plus, and we are seeking a results-oriented Senior Customer Success Manager to champion its continued growth. This strategic role is pivotal in supporting and managing all initiatives related to our chronic absenteeism solution. You will serve as the primary advocate for our customers, guiding them from initial discovery and implementation through to long-term engagement and support.

This position acts as a critical liaison between our clients and internal teams. You will collaborate closely with Product Management to provide customer insights that shape the product roadmap and with Marketing to develop compelling case studies that drive sales and expand our impact. The ideal candidate will possess a strong blend of project management, customer success expertise, and technical acumen to drive product adoption, customer retention, and positive student outcomes.

This role will include:

Serve as the primary strategic partner and point of contact for Attendance Plus customers, owning the relationship throughout the entire lifecycle.
Manage the end-to-end implementation process for new clients, from project initiation and planning to successful delivery and training.
Drive customer success by providing best practices, strategic guidance, and technical support to ensure school and district leaders achieve their attendance improvement goals.
Proactively monitor and analyze customer engagement metrics, attendance data, and platform usage to identify opportunities for growth and improvement.
Develop and author compelling customer success materials, including spotlight stories, impact reports, white papers, and playbooks for various user personas.
Act as the voice of the customer by gathering feedback and collaborating with the Product team to inform the product roadmap and future enhancements.
Establish and track Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs) to measure product effectiveness and guide scaling strategies.
Represent the company at educational conferences and webinars, presenting success stories to promote the platform and its impact.

Our ideal candidate will have the following:

2+ years of experience in customer success, implementation, or account management, with a focus on driving adoption of a usage-based product. Direct ParentSquare experience is a strong plus.
Experience in or a demonstrated passion for the K-12 Education or EdTech sector.
A "founder mentality," demonstrating strong ownership, proactivity, and accountability in a dynamic, fast-paced environment.
Excellent analytical skills with the ability to interpret engagement data, identify trends, and recommend forward-looking strategies.
Proficiency in accessing and analyzing data independently to derive actionable insights.
Proven ability to work cross-functionally and collaboratively with Product, Engineering, Sales, and Marketing teams.
Exceptional communication, presentation, and relationship-building skills.

The perks of working for us are great!

You’ll get your foot in the door as our company continues to grow. We’re big believers in work-life balance and provide

Employer-paid health insurance (including dependent coverage)
Employer-match 401K retirement savings program starting from day 1 of employment
Stock options
Health + wellness reimbursements
Generous PTO (120 hours in your first year, then milestone increases every year)
16 paid holidays, including your birthday and time off between Christmas and New Year

As a fully remote team, we’ll make sure you have all the tools and equipment you need to make your home office a place where you can thrive.

We're an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

This role will have a salary between $80,000 and $95,000, DOE.

Original Job Description

Senior CSM (Attendance Plus)

Who We’re Looking For:

This role will include:

Serve as the primary strategic partner and point of contact for Attendance Plus customers, owning the relationship throughout the entire lifecycle.
Manage the end-to-end implementation process for new clients, from project initiation and planning to successful delivery and training.
Drive customer success by providing best practices, strategic guidance, and technical support to ensure school and district leaders achieve their attendance improvement goals.
Proactively monitor and analyze customer engagement metrics, attendance data, and platform usage to identify opportunities for growth and improvement.
Develop and author compelling customer success materials, including spotlight stories, impact reports, white papers, and playbooks for various user personas.
Act as the voice of the customer by gathering feedback and collaborating with the Product team to inform the product roadmap and future enhancements.
Establish and track Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs) to measure product effectiveness and guide scaling strategies.
Represent the company at educational conferences and webinars, presenting success stories to promote the platform and its impact.

Our ideal candidate will have the following:

2+ years of experience in customer success, implementation, or account management, with a focus on driving adoption of a usage-based product. Direct ParentSquare experience is a strong plus.
Experience in or a demonstrated passion for the K-12 Education or EdTech sector.
A "founder mentality," demonstrating strong ownership, proactivity, and accountability in a dynamic, fast-paced environment.
Excellent analytical skills with the ability to interpret engagement data, identify trends, and recommend forward-looking strategies.
Proficiency in accessing and analyzing data independently to derive actionable insights.
Proven ability to work cross-functionally and collaboratively with Product, Engineering, Sales, and Marketing teams.
Exceptional communication, presentation, and relationship-building skills.

The perks of working for us are great!

You’ll get your foot in the door as our company continues to grow. We’re big believers in work-life balance and provide

Employer-paid health insurance (including dependent coverage)
Employer-match 401K retirement savings program starting from day 1 of employment
Stock options
Health + wellness reimbursements
Generous PTO (120 hours in your first year, then milestone increases every year)
16 paid holidays, including your birthday and time off between Christmas and New Year

As a fully remote team, we’ll make sure you have all the tools and equipment you need to make your home office a place where you can thrive.

This role will have a salary between $80,000 and $95,000, DOE.

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