Edtech.com's Summary

James Madison University is hiring a Senior Loan Program Advisor. The role processes Direct and private student loans for the Financial Aid and Scholarships office, serving as the main contact for students and parents who need help getting a loan or solving a problem with one. The advisor also supports the Associate Director of Loans with program management and leads the loan team when the Associate Director is out.

Highlights

Process authorization, disbursement, and return of funds for Direct Loans, and certify, disburse, and return private loans as needed, within federal regulations and lender requirements.
Reconcile the Direct Loan program and review file transmittal, file upload, and loan origination processes every day.
Review loan eligibility and make adjustments to meet federal regulations and lender requirements.
Serve as the point of contact for students and parents with questions about the Direct Loan program or other loan topics, and troubleshoot problems they run into.
Assist with financial aid trainings for staff and students through open houses and workshops, and collaborate with campus partners.
Cover all areas of the loan team as team leader whenever the Associate Director of Loans is absent.
Excellent written and verbal communication and customer service skills, with a documented history of dependable performance, timely work, and strong attention to detail.
Ability to maintain confidentiality and use sound judgment with sensitive information, plus proficiency in Microsoft Word, Excel, and Outlook; PeopleSoft or similar database experience is a plus.
Pay range of $46,000 to $48,402 per year for a full-time classified staff position eligible for overtime.
Benefits include 19 paid holidays a year, Virginia Retirement System retirement benefits, and a tuition waiver for courses taken at JMU.

Senior Loan Program Advisor Full Description

Working Title: Senior Loan Program Advisor

State Role Title: Education Support Specialist II

Position Type: Full-time Staff (Classified)

FLSA Status: Non-Exempt: Eligible for Overtime

College/Division: Financial Aid and Scholarships

Pay Band: 3

Pay Range: $46,000 - $48,402

General Information

The Senior Loan Program Advisor performs a critical role in program management, family support, and loan processing. This position processes all types of loans and other types of aid as needed and within all regulations and guidelines. This position also provides program management and supports the Associate Director of Loans.

Duties and Responsibilities

Reconcile Direct Loan program
Provide point of contact for students and parents regarding Direct Loan program or other topics pertaining to loan attainment and/or troubleshooting problems
Daily review of file transmittal, file upload, and loan origination processes
Review loan eligibility and make adjustments per federal regulations and lender requirements
Process authorization, disbursement, and return of funds for Direct Loans
Certify, disburse, and return private loans as needed
Private and Direct loan processing management
Assist with financial aid trainings to staff and students via open houses and workshops
Collaborate with campus partners
Serve as team leader in Associate Director of Loans absence to provide support and coverage in all areas of the loan team

Qualifications - Required

Excellent written and verbal communication
Ability to work independently and as part of a team
Strong customer service skills
Documented history of dependable performance, including timely completion of work, adherence to schedules, and consistent follow-through on commitments
Strong attention to detail and accuracy
Highly organized with excellent time management
Ability to maintain confidentiality and exercise sound judgment when handling sensitive information
Proficiency with Microsoft Office applications, especially Word, Excel, and Outlook

Additional Considerations

Experience with PeopleSoft, or similar databases

Conditions of Employment

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

Benefits

Generous Leave: paid vacation, sick leave, parental leave, community service leave, and 19 paid holidays annually.
Comprehensive Health Coverage: access to high-quality health insurance options.
Retirement Options: retirement benefits through the Virginia Retirement System.
Employee Well-Being: the Balanced Dukes program promotes wellness and work-life integration through resources, events, and support.
Tuition Waiver Program: for undergraduate and graduate courses taken at JMU.

EEO Statement

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or [email protected]. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.

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Senior Loan Program Advisor

Edtech.com's Summary

Senior Loan Program Advisor Full Description

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