Edtech.com's Summary

ThriveDX is hiring a Senior Manager, Customer Success. This role involves strategic leadership to enhance customer experiences and outcomes, covering areas such as instructional management and career development services. It requires leading a multi-disciplinary team focused on leveraging data for decision-making, improving learner satisfaction, and ensuring learners achieve academic and career success.

Highlights

Lead multi-disciplinary teams across instruction, student success, and career services.
Develop learner outcomes strategy focusing on academic progress and retention.
Oversee workforce readiness initiatives like coaching and job placement support.
Streamline systems to support learner lifecycle and enhance service quality.
6+ years in education, edtech, or workforce development; 3+ years managing teams.
Experience with data platforms, CRM/LMS systems, and learner analytics tools.
Competitive benefits package includes Medical, Dental, Vision, and 401k.
Passion for inspiring change and improving learner and employee experiences.

Senior Manager, Customer Success Full Description

Senior Manager, Customer Success

Learner Success - Columbia, Maryland (Hybrid)

The Senior Manager of Customer is a strategic leader responsible for driving measurable success across the customer journey—from academic engagement to career outcomes. This role sits at the intersection of instruction, customer success, and workforce readiness, with a strong emphasis on operational excellence and cross-functional collaboration.

You will lead diverse teams and initiatives that ensure learners are supported, progressing, and achieving desired outcomes. This includes oversight of instructional management, student support functions, and career development services, with a focus on data-informed decision-making, scalable systems, and learner satisfaction.

About Us

With over 17+ years of experience, ThriveDX is one of the leading global tech education, training, and service providers sending thousands of learners to new and exciting careers, serving and developing tech-related ecosystems.

In 2018, ThriveDX entered the US market via a university partnership model and have successfully partnered with colleges and universities to train the next generation of industry professionals. Unique to our program, TDX Arena is an AI-fueled powerhouse learning platform that helps learners apply concepts learned in class to real-world situations.

With over 50,000 cybersecurity alumni worldwide, ThriveDX is highly experienced at delivering the most effective accelerated cybersecurity training and educational programs.

Responsibilities

Strategic Leadership & Team Management

Lead and manage a multi-disciplinary team across instructional delivery, student success, and career services
Set a clear vision and priorities for learner outcomes, aligned to company goals and learner needs
Build a culture of accountability, collaboration, and continuous improvement

Customer Success & Experience

Own the learner outcomes strategy, including academic progress, retention, program completion, and post-program success metrics
Collaborate with instructional leaders to ensure curriculum quality, instructor performance, and learner engagement
Partner with student support teams to design and execute impactful intervention strategies

Career Readiness & Outcomes

Oversee initiatives that prepare learners for the workforce, including coaching, career services, and job placement support
Develop partnerships with internal and external stakeholders to align learning pathways with career opportunities
Track and report career outcomes data, identifying trends and improvement opportunities

Operational Execution

Streamline systems and processes that support the learner lifecycle, improving clarity, consistency, and impact
Design and implement cross-functional workflows that ensure a seamless learner experience
Leverage tools, platforms, and data to improve delivery, engagement, and service quality

Data & Continuous Improvement

Define and track key performance indicators (KPIs) related to learner success and satisfaction
Conduct regular analyses of program performance, using data to inform decisions and adjustments
Lead post-mortems, retrospectives, and pilots to test and scale new initiatives

Experience/ Skills Required

6+ years of experience in education, edtech, higher ed, workforce development, or a related field
3+ years of people management experience, including cross-functional or matrixed teams
Proven success improving student outcomes across academic, support, and career domains
Strong operational mindset, with a knack for building scalable systems and clear processes
Excellent communication and stakeholder management skills
Familiarity with instructional design, learner support services, or career development strategies
Experience working with data platforms, CRM/LMS systems, and learner analytics tools a plus

Values

Passion is our driver.

Excellence is how we deliver.

People are our focus - learners and employees.

Change creates opportunity - we embrace change.

Learning never stops and neither do we.

Our Offer

Competitive benefits package includes: Medical, Dental, Vision, 401k, Paid Time Off, Lunch Catered for in-office work days.

Your Success is our Success

If you're a driven, collaborative person who thrives on breaking new ground and inspiring others to do the same, you’ll feel right at home here. We’re looking for someone who's passionate, high-performer and pushes boundaries in pursuit of something bigger.

You’re a self-starter with a “ready to make an impact on day one” mindset—confident in your ability to add real value from the start and grow with us over the long term. If that sounds like you, we think you’ll be a perfect fit.

At our core, we're more than just a company—we're a close-knit team on a mission to change lives through the power of education. We work hard, we play hard, and we deeply value each person’s contributions toward our shared goals. We can’t wait to welcome the next game-changer to our team. (Yes, we mean you.)

Original Job Description