Bright Horizons
Senior Product Manager
SCRUM
Edtech.com's Summary
Bright Horizons is hiring a Senior Product Manager to lead Product Operations within its Back-Up Care division. The role involves managing a product team to advance development initiatives and establishing an operational system that enhances communication, knowledge management, analytics governance, process consistency, and onboarding across the product organization.
Highlights
- Lead and own product development initiatives for Back-Up Care's Product Operations team.
- Establish and maintain a centralized knowledge management system in Notion to improve documentation and information discoverability.
- Standardize communication frameworks, dashboards, and reporting to enhance transparency and stakeholder alignment.
- Govern analytics tools, define metric standards, and oversee AI tooling strategy and policy for the product organization.
- Define and operationalize consistent product development lifecycles, including planning, review, and learning processes.
- Create onboarding programs and reusable templates to accelerate ramp-up and improve product management quality.
- Requires minimum 5 years in product roles with agile teams and 3 years experience using Notion or similar knowledge management tools.
- Preferred qualifications include AI/LLM expertise, strong systems thinking, cross-functional collaboration skills, and ability to design scalable lightweight processes.
- Annual salary ranges from $114,000 to $160,000 plus bonus eligibility.
- Benefits include medical, dental, vision insurance, paid leave, 401(k), disability and life insurance, tuition assistance, and caregiving support.
Senior Product Manager Full Description
Senior Product Manager
Newton, Massachusetts, United States of America, 02459
Technology
Full time
Primary Purpose
The Back-Up Care (BUC) product organization has grown significantly over the last several years. Alongside that growth, Bright Horizons has expanded the number of stakeholder groups and the complexity of cross-functional collaboration.
As the organization scales, the cost of inconsistent processes, scattered documentation, and unclear status reporting increases. Without a dedicated function to own operational clarity, teams spend meaningful time re-inventing the wheel, searching for the “latest” information, and rebuilding ad hoc reporting.
Bright Horizons has invested in Notion as a knowledge management platform and system of record for product artifacts. This creates an opportunity to establish a durable operating system for how BUC Product works.
This is a remote position available in the United States.
We are seeking a Senior Product Manager to lead the next phase of growth for Product Operations within Bright Horizons Back-Up Care.
This role includes 2 components:
1) Acting as Product Manager/Owner for a new Team/Squad to support emerging initiatives and the continuation of scaling the BUC Development Roadmap
1) Acting as Product Manager/Owner for a new Team/Squad to support emerging initiatives and the continuation of scaling the BUC Development Roadmap
2) Leading the Product Ops function for BUC
This role will focus on building and governing the product org’s operating system across:
- Communication and transparency
- Knowledge management and discoverability
- Analytics and tooling governance
- Process and lifecycle consistency
- Enablement and onboarding
Bright Horizons is a leading education and care company that helps employees thrive at work and at home by partnering with employers to offer high-quality child care, elder care, and educational support. Our workplace reflects this commitment—with collaborative environments, meaningful benefits, and a culture that supports both career growth and personal well-being. Whether you’re caring for children or powering the systems and partnerships that make it all possible, at Bright Horizons, you’re the difference.
Key Responsibilities:
Stakeholder Management
This role will partner closely with:
An Engineering/scrum team — to deliver a vertical slice of Product Development Product Leadership — to refine and streamline product-wide processes, accelerating velocity toward stronger product outcomes. Product Managers — to reduce cognitive load and enhance the PM experience, freeing PMs to focus on what matters most.
1) Communication & Transparency
- Improve clarity across the organization by standardizing updates, dashboards, and documentation that communicate product priorities, progress, and decisions.
- Support cross-team coordination and initiative tracking through lightweight frameworks, shared calendars, and status-reporting rituals.
- Establish and maintain mechanisms for surfacing the status of key initiatives to stakeholders and leadership.
- Support quarterly and annual planning with timeline coordination, artifact standardization, and data preparation.
2) Knowledge Management
- Build and govern a central repository for product requirements, documentation, and artifacts, initially implemented in Notion.
- Design and maintain scalable information architecture, templates, and navigation standards across Notion and related tools.
- Drive knowledge discoverability through taxonomy, structured search practices, and thoughtful archival standards.
3) Analytics & Tooling
- Partner with analytics teams to deliver standardized dashboards, metric definitions, and self-serve analytics capabilities.
- Own governance for analytics events, metadata structures, and naming conventions to ensure actionable, reliable tracking.
- Lead AI tooling strategy and governance, including policy development, risk assessment, and rollout oversight for tools used by the product organization.
- Evaluate, implement, and steward core product tools (analytics, feedback, documentation, roadmapping) for consistency and value.
- Establish routines and ownership for data quality monitoring and tooling hygiene.
- Design lightweight internal tools, scripts, or integrations that fill process or data gaps where off-the-shelf solutions fall short.
4) Process & Lifecycle
- Define and operationalize a consistent product development lifecycle from discovery through delivery, including roles, artifacts, and checkpoints.
- Establish repeatable processes across teams for planning, reviews, retrospectives, and cross-functional alignment.
- Define best practices, templates, and governance for experiments, A/B tests, and learning loops.
- Create systems to collect, centralize, and route user feedback into product planning and prioritization workflows.
- Foster a culture of continuous improvement through retrospective practices and regular feedback cycles.
5) Enablement & Onboarding
- Create and maintain onboarding programs, checklists, and guides that ramp new PMs into tools, processes, and organizational context.
- Provide reusable templates, best practices, and shared learning opportunities (playbooks, retros, peer reviews) to improve consistency and quality across the org.
Minimum Qualifications:
- Minimum 5 years of experience working within Product and with an agile development team
- 3 years of experience with Notion or similar low-code / no-code Knowledge Management and Process Management tool
Preferred Qualifications:
- Fluency in the AI / LLM arena
- Product management experience, with meaningful ownership of cross-functional processes, operational systems, or program governance.
- Demonstrated ability to design lightweight processes that scale without introducing bureaucracy.
- Strong systems thinking and information architecture skills, including comfort structuring knowledge bases in Notion or similar tools.
- Comfortable working across product, engineering, operations, analytics, and leadership to drive alignment.
- Strong written and verbal communication, with an ability to create clear templates and artifacts.
- Ability to operate within ambiguity, prioritize effectively, and deliver iterative improvements.
- Improved stakeholder satisfaction with visibility, clarity, and decision traceability.
- Improved onboarding speed and confidence for new PMs.
- Reduction in time-to-find and time-to-align on product artifacts (requirements, decisions, plans).
- Increased consistency of status reporting and planning artifacts across squads.
- Adoption of standard templates and operating rhythms across BUC Product.
At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position.
Compensation:
The annual salary for this position is between $114,000-$160,000. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.
This position is also eligible for a bonus.
Also, depending on hire date and subject to applicable eligibility requirements and accrual schedules, new employees in this role receive up to: 9 paid holidays annually; 40 hours of sick time per year based on full-time schedule, and 80 hours of vacation time per year based on full-time schedule (vacation time may be used for sick leave purposes under any applicable state or local sick or safe time law).
Benefits:
Bright Horizons offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical, dental, and vision insurance
- Paid vacation, sick, holiday, and parental bonding leave
- 401(k) retirement plan
- Long-term and short-term disability insurance
- Life insurance
- Money-saving discounts and financial planning tools
- Tuition assistance and education coaching
- Caregiving support and resources for the children and adults in your family
- Learn more at https://careers.brighthorizons.com/us/en/health-and-wellness
Deadline to apply: This posting is anticipated to remain open until 3/2/25.
Life at Bright Horizons:
At Bright Horizons, you’re more than your job title — you’re the difference. Whether you’re nurturing a child’s first steps or supporting the systems behind the scenes, your work creates real impact. We’re a community that celebrates individuality, invests in your growth, and supports your whole self. Because when you thrive, so do the children, families, and clients we serve. Join us and help build a brighter future — for yourself and for others.
Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights, Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).
If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
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