Edtech.com's Summary

ETS is hiring a Senior Quality Engineer to ensure and enhance the quality of programs and products across its global enterprise. The role involves implementing and maintaining quality management systems, conducting audits, collaborating with cross-functional teams to drive continuous improvement, and mentoring quality engineers to support the organization's operational requirements.

Highlights

Implement and maintain uniform quality management systems across ETS globally
Ensure compliance with international quality standards and regulations
Plan and conduct internal audits to meet business needs
Use process management and problem-solving tools like Lean Six Sigma and Six Sigma
Collaborate with Business Process Transformation initiatives for continuous improvement
Address root causes and corrective actions for quality incidents following ETS incident management process
Support ITIL, MIM, and Technology Operations models in resolving enterprise availability incidents
Provide training and mentorship for developing quality engineers
Bachelor’s degree and 7+ years in quality, process, manufacturing, or industrial engineering or 10+ years business experience at ETS
Required certifications include process-based lead internal auditor and ASQ CMQ/OE or QE preferred

Senior Quality Engineer Full Description

Senior Quality Engineer

Job Tracking ID : 83080-365466
Job Level : Any
Level of Education : BA/BS
Job Type : Full-Time/Hybrid
Date Updated : 07/23/2025
Years of Experience : Not Applicable
Will this position have direct reports? : false

Job Description

About ETS:
ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide.

Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide.

With minimal direction from the Director, Enterprise Availability, the Senior Quality Engineer is responsible for ensuring and improving the quality of programs and products across ETS Global Enterprise. The Senior Quality Engineer plays a key role in implementing and maintaining quality standards, conducting process reviews, and collaborating with cross-functional teams to drive continuous improvement in the quality of all ETS operational deliverables. A Senior Quality Engineer requires a deep understanding of quality management systems, regulatory and customer requirements and the ability to support the global operations requirements of our business. The Senior Quality Engineer will also provide coaching and mentoring to developing quality engineers as well as other employees involved in quality processes.

Implement and maintain a quality management system which functions in a unified manor across the ETS enterprise - both onshore and globally.
Ensure compliance with international quality standards and regulations, conducting regular reviews and updates to quality documentation.
Plan and execute internal audits, as necessary, to meet the needs of the business.
Identify areas for improvement within product development and manufacturing processes across the ETS enterprise using standard Process management tools (e.g., Process Profiles, Process Maps, RACI charts, Lean Six Sigma) and proven problem-solving tools and techniques (e.g., Six Sigma).
Implement continuous improvement initiatives to enhance product quality in collaboration with Business Process Transformation and Strategy initiatives.
Work closely with cross-functional teams to address root cause and corrective actions of quality incidents. These incidents should be captured using the ETS Enterprise Incident and Problem Management Process.
Participate in the resolution of enterprise availability incidents as part of the ITIL, MIM, and Technology and Operations Engagement model - ultimately addressing root cause and corrective actions.
Ensure Client concerns and questions are effectively addressed, and that customer input and feedback is highly visible to process and sub-process owners.
Gather objective evidence and data to describe the effectiveness of processes and changes to those processes.
Provide trending information from data available on a regular interval to indicate areas of risk to the organization at an executive level.
Develop and deliver training programs for employees involved in quality processes across the enterprise.
Mentor and provide coaching to developing quality engineers.
Facilitate cross-functional meetings to address quality and enterprise impacting issues, to include presentations to executive management.
Take the initiative to remain current in the field of Quality and ITIL processes and to share new knowledge and approaches with colleagues.
Proactively monitor IT infrastructure release schedules and planned changes for risks to enterprise availability.
Adhere to ethical standards and comply with the laws and regulations applicable to your job function.
Leads various special projects as requested or approved by Enterprise Operations Management leadership

#LI-MM1

Experience and Skills

Bachelor’s level degree in a relevant discipline
7+ years as a quality, process, manufacturing, or industrial engineer OR 10+ years ETS business experience
Minimum of 5 years of progressively responsible experience in quality, process, manufacturing, or industrial engineering.
Process based trained Lead internal auditor (with certificate evidence preferred)
ASQ Certification as CMQ/OE or QE or equivalent relevant certification (with current certificate evidence preferred

ETS is mission driven and action oriented

We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning.
We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. Â In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth!
As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. Â At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you!

ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity.

Original Job Description

Senior Quality Engineer

Job Tracking ID : 83080-365466
Job Level : Any
Level of Education : BA/BS
Job Type : Full-Time/Hybrid
Date Updated : 07/23/2025
Years of Experience : Not Applicable
Will this position have direct reports? : false

Job Description

Implement and maintain a quality management system which functions in a unified manor across the ETS enterprise - both onshore and globally.
Ensure compliance with international quality standards and regulations, conducting regular reviews and updates to quality documentation.
Plan and execute internal audits, as necessary, to meet the needs of the business.
Identify areas for improvement within product development and manufacturing processes across the ETS enterprise using standard Process management tools (e.g., Process Profiles, Process Maps, RACI charts, Lean Six Sigma) and proven problem-solving tools and techniques (e.g., Six Sigma).
Implement continuous improvement initiatives to enhance product quality in collaboration with Business Process Transformation and Strategy initiatives.
Work closely with cross-functional teams to address root cause and corrective actions of quality incidents. These incidents should be captured using the ETS Enterprise Incident and Problem Management Process.
Participate in the resolution of enterprise availability incidents as part of the ITIL, MIM, and Technology and Operations Engagement model - ultimately addressing root cause and corrective actions.
Ensure Client concerns and questions are effectively addressed, and that customer input and feedback is highly visible to process and sub-process owners.
Gather objective evidence and data to describe the effectiveness of processes and changes to those processes.
Provide trending information from data available on a regular interval to indicate areas of risk to the organization at an executive level.
Develop and deliver training programs for employees involved in quality processes across the enterprise.
Mentor and provide coaching to developing quality engineers.
Facilitate cross-functional meetings to address quality and enterprise impacting issues, to include presentations to executive management.
Take the initiative to remain current in the field of Quality and ITIL processes and to share new knowledge and approaches with colleagues.
Proactively monitor IT infrastructure release schedules and planned changes for risks to enterprise availability.
Adhere to ethical standards and comply with the laws and regulations applicable to your job function.
Leads various special projects as requested or approved by Enterprise Operations Management leadership

#LI-MM1

Experience and Skills

Bachelor’s level degree in a relevant discipline
7+ years as a quality, process, manufacturing, or industrial engineer OR 10+ years ETS business experience
Minimum of 5 years of progressively responsible experience in quality, process, manufacturing, or industrial engineering.
Process based trained Lead internal auditor (with certificate evidence preferred)
ASQ Certification as CMQ/OE or QE or equivalent relevant certification (with current certificate evidence preferred

ETS is mission driven and action oriented

We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning.
We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. Â In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth!
As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. Â At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you!

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