Senior Technical Support Engineer

🇺🇸 Remote - US 🕑 Full-Time 💰 $42K - $76K 💻 Information Technology 🗓️ September 19th, 2026

Edtech.com's Summary

PowerSchool Group LLC is hiring a Senior Technical Support Engineer. The role requires providing solutions-oriented technical support, managing customer requests, diagnosing issues, escalating complex problems, and collaborating with development teams to enhance software and hardware usability.

Highlights

Serve as the initial point of contact for customer technical issues via phone, email, and chat.
Diagnose problems, research solutions, and ensure customer satisfaction through follow-up.
Escalate high severity issues while coordinating resolution communication.
Document all customer interactions and troubleshooting steps in the case management system.
Collaborate with software development teams to report defects and recommend improvements.
Participate in software and hardware testing to assess usability and performance.
Create and maintain knowledge base articles for internal and customer use.
Must have 2+ years of technical support experience, preferably in a SaaS software company.
Required proficiency with Microsoft Office, Salesforce, and CRM platforms.
Associate’s degree or equivalent work experience required; bachelor's degree in a technical field preferred.

Senior Technical Support Engineer Full Description

Compensation & Benefits

PowerSchool offers the following benefits:

Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
Flexible Spending Accounts and Health Savings Accounts
Short-Term Disability and Long-Term Disability
Comprehensive 401(k) plan
Generous Parental Leave
Unrestricted paid time off (known as Discretionary Time Off - DTO)
Wellness Program, including ClassPass & Employee Assistance Program
Tuition Reimbursement
Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage

A reasonable estimate of the base compensation range for this position is $42,100 - $76,400 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant's skills and prior relevant experience and training; licensures, degrees, and certifications; internal equity; internal pay ranges; and market data/range parameters.