Edtech.com's Summary

Global Payments is hiring a Senior Technical Trainer. The role involves designing and delivering engaging training programs for customers and internal teams on restaurant technology solutions, collaborating with cross-functional teams to ensure content accuracy and alignment with brand standards.

Highlights

Develop and deliver instructor-led and virtual training sessions for customers and internal staff including restaurant managers and support teams.
Create curriculum, certification paths, and learning resources tailored to various user roles and expertise levels.
Collaborate with product managers, developers, and subject matter experts to maintain up-to-date and accurate training content.
Conduct "train the trainer" sessions and produce asynchronous video and microlearning modules for Learning Management Systems (LMS).
Utilize virtual training platforms such as Zoom, Teams, and GoToWebinar for live sessions and webinars.
Analyze customer feedback to continuously improve training materials and support product enhancements.
Require a Bachelor's degree or equivalent experience with 5+ years in client-facing roles and proven instructional design capabilities.
Preferred experience includes familiarity with restaurant software systems, LMS platforms, Adobe Creative Cloud, and certifications in adult learning or instructional design.
Part of the Product Management team reporting to the Director of Product Education, providing mentorship and ensuring brand alignment.
Offers comprehensive benefits including medical, dental, vision care, paid time off, and retirement options.

Senior Technical Trainer Full Description

Senior Technical Trainer

Charlotte, North Carolina, USA / Lansdale, Pennsylvania, USA / Troy, Michigan, USA

Product Training & Documentation

Full time

Description

Summary of This Role:

The Senior Technical Trainer is responsible for delivering high-quality training programs for customers and internal teams on our restaurant technology solutions. This role designs curriculum, develops certification paths, and facilitates engaging live and virtual training experiences. Working cross-departmentally with product managers, developers, and support teams, the trainer ensures content accuracy, brand alignment, and relevance to evolving customer needs. This role is organized within the Product Management team and reports to the Director of Product Education.

What Part Will You Play?

Analyze existing product management artifacts for new product training opportunities, new feature webinars, and ongoing one to one and one to many customer training sessions.
Collaborate with Subject Matter Experts (SMEs) to maintain accurate and up-to-date content, including leading “train the trainer” sessions.
Design, develop, and deliver instructor-led and virtual training programs for customers and internal audiences, including restaurant managers, administrators, resellers, and support teams.
Host weekly and monthly product training sessions and new feature webinars in alignment with software releases.
Craft curriculum, certification programs, and learning paths tailored to different user roles and expertise levels.
Produce asynchronous video content, microlearning modules, and other resources for Learning Management Systems (LMS).
Gather and analyze customer feedback to refine training materials and support product enhancements.
Ensure all training materials reflect company voice, brand standards, and messaging.
Provide mentorship and guidance to other team members as needed, supporting team excellence.

Minimum Qualifications

Bachelor's Degree or equivalent experience in Education, Instructional Design, Adult Learning, Technical Support, or relevant field.
5+ Years relevant experience in client-facing roles.
Strong skills in conducting virtual instructor-led training (Zoom, Teams, GoToWebinar, etc).
Proven ability to develop curriculum and training programs for technical products.
Excellent written, verbal, and presentation skills with a customer-centric approach.
Experience conducting virtual instructor led training sessions via Zoom, Meet, Teams, GoToWebinar, or similar.

Preferred Qualifications

Experience with restaurant software systems and/or operations.
Familiarity with LMS platforms, Adobe Creative Cloud, and video editing tools.
Background in SAAS, IT, or software support
Certifications in adult learning or instructional design (e.g. ATD, CPTM).

Skills and Capabilities

Knowledge - having wide-ranging experience, uses professional concepts and company objectives to resolve moderately complex issues in creative and effective ways.
Adaptability - connect with diverse customer audiences and work proactively in a fast-paced, evolving environment.
Job Complexity - Maintain ownership of a sub-function, apply knowledge to meet goals, maintain relationships, and propose opportunities to improve processes and business functions. Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
Supervision - Determine methods and procedures on new assignments and occasionally coordinate activities of other team members

Benefits:
Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/

This role is eligible to be primarily remote within the United States. However, candidates must reside within a reasonable commuting distance to one of our office locations, as occasional on-site presence may be required for team meetings, training sessions, or company events.

#LI-Remote

Original Job Description

Senior Technical Trainer

Charlotte, North Carolina, USA / Lansdale, Pennsylvania, USA / Troy, Michigan, USA

Product Training & Documentation

Full time

Description

Summary of This Role:

What Part Will You Play?

Analyze existing product management artifacts for new product training opportunities, new feature webinars, and ongoing one to one and one to many customer training sessions.
Collaborate with Subject Matter Experts (SMEs) to maintain accurate and up-to-date content, including leading “train the trainer” sessions.
Design, develop, and deliver instructor-led and virtual training programs for customers and internal audiences, including restaurant managers, administrators, resellers, and support teams.
Host weekly and monthly product training sessions and new feature webinars in alignment with software releases.
Craft curriculum, certification programs, and learning paths tailored to different user roles and expertise levels.
Produce asynchronous video content, microlearning modules, and other resources for Learning Management Systems (LMS).
Gather and analyze customer feedback to refine training materials and support product enhancements.
Ensure all training materials reflect company voice, brand standards, and messaging.
Provide mentorship and guidance to other team members as needed, supporting team excellence.

Minimum Qualifications

Bachelor's Degree or equivalent experience in Education, Instructional Design, Adult Learning, Technical Support, or relevant field.
5+ Years relevant experience in client-facing roles.
Strong skills in conducting virtual instructor-led training (Zoom, Teams, GoToWebinar, etc).
Proven ability to develop curriculum and training programs for technical products.
Excellent written, verbal, and presentation skills with a customer-centric approach.
Experience conducting virtual instructor led training sessions via Zoom, Meet, Teams, GoToWebinar, or similar.

Preferred Qualifications

Experience with restaurant software systems and/or operations.
Familiarity with LMS platforms, Adobe Creative Cloud, and video editing tools.
Background in SAAS, IT, or software support
Certifications in adult learning or instructional design (e.g. ATD, CPTM).

Skills and Capabilities

Knowledge - having wide-ranging experience, uses professional concepts and company objectives to resolve moderately complex issues in creative and effective ways.
Adaptability - connect with diverse customer audiences and work proactively in a fast-paced, evolving environment.
Job Complexity - Maintain ownership of a sub-function, apply knowledge to meet goals, maintain relationships, and propose opportunities to improve processes and business functions. Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
Supervision - Determine methods and procedures on new assignments and occasionally coordinate activities of other team members

Benefits:
Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/

#LI-Remote

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