Senior Technical Training Program Specialist

• Program Design & Structure: Build and maintain a predictable training schedule with recurring, role-specific classes (PSR, CA, CC, Scribe, etc.). Establish class registration, attendance tracking, and cancellation workflows. Maintain and update training center content, schedules, and communication materials.
• Curriculum Development: Develop structured agendas and curricula for all role-based classes. Create modular training content for new hires and refresher sessions. Partner with subject matter expert, and divisions to ensure content accuracy. Align training materials with organizational workflows and EMR updates.
• Training Delivery & Facilitation: Lead group classes, role-specific cohorts, and refresher sessions. Provide backup support for high-touch provider training as needed. Offer 1:1 onboarding support for urgent or complex situations.
• Cross-Department Coordination: Coordinate with engineering and IT to ensure equipment, logins, and access issues are resolved before or during classes. Work closely with HR to align training cadence with hiring trends. Establish routine communication with division leaders for training updates and needs assessment.
• Stakeholder Engagement: Build strong relationships with executives, clinic managers, specialty directors, and other division leaders. Serve as the primary training liaison for expanding divisions. Collect and interpret feedback to refine curriculum and program operations.
• Continuous Improvement: Conduct training needs assessments across divisions. Track training metrics, hiring volume, and attendance to adjust offerings. Identify opportunities for refresher training and ongoing learning initiatives. Standardize onboarding expectations across divisions.
• Gain a strong expertise in i-Health critical clinical systems including but not limited to AGFA, Touchworks and Allscripts Practice Management.
• Train staff on proper use of electronic medical record systems, PACs system (AGFA), scheduling systems, and corporate standard technologies such as email, HR systems (UKG), corporate portal (SharePoint), phone systems, and other technologies.
• Be willing to learn new systems as they are implemented and provide training to new and existing users.
• Have a strong customer service orientation and a passion for helping new physicians and staff become productive on company technologies.

• 5 Years Experience delivering IT Training in a medical environment.
• BA or BS in Training, communications or technology discipline preferred.
• Experience working in a large physician office environment, preferably experience with multi-specialty operations. Familiarity with physician office and billing terminology.
• Experience using electronic medical record systems. Experience with Allscripts Practice Management and Touchworks EMR desired but not required.
• Demonstrated understanding of physician office clinical workflows
• Ability to learn and train on new systems quickly.
• Strong technical aptitude required.
• Strong analytical, problem solving, and change management skills required
• Strong communication and interpersonal skills.
• Strong experience in instructional design, curriculum development, or technical education.
• Demonstrated ability to design structured training programs (not just deliver training).
• Excellent communication and relationship-building skills with leadership.
• Experience coordinating cross-functional teams (IT/HR/Operations).
• Ability to manage high-volume, multi-role training workloads.
• Comfortable presenting to groups and facilitating both virtual and in-person sessions.
• Highly organized, proactive, and able to create structure from ambiguity.

• Actual starting pay will vary based on education, skills, and experience. 
• We offer a comprehensive benefits package - to learn more click here.
• Employees working 30+ hours per week (60 hours per pay period) are eligible for our Medical (w/Maternity Bundle), Dental & Vision plans, as well as Tuition Reimbursement.
• All employees, regardless of hours, are eligible for 401(k) w/ Profit Sharing, Employee Assistance Program, Lifetime Fitness Subsidy, Car Rental discounts, Home, Auto, & Pet insurance savings programs & more.

• Ability to sit for extended periods (up to 8 or more hours per day).
• Frequent use of hands and fingers for typing, writing, and handling documents.
• Occasional standing, walking, bending, or reaching within the office environment.
• Ability to lift and carry equipment weighing up to 50 pounds and occasionally up to 75 pounds.
• Visual acuity to read electronic and paper documents.
• Auditory ability to participate in phone or video calls clearly.
• Manual dexterity to operate standard office equipment (e.g., computer, phone, printer).

• Office

• Comply with company policies, procedures, practices, and business ethics guidelines. 
• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.) 
• Demonstrate prompt and reliable attendance. 
• Work at an efficient and productive pace, handle interruptions appropriately, and meet deadlines. Prioritize workload effectively.
• Communicate respectfully and professionally in face-to-face, phone and email interactions. Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions. 

• Revo/ i-Health is an Equal Opportunity Employer. We are committed to fostering an inclusive and accessible workplace. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions. Applicants or employees who wish to request an accommodation may do so by emailing HR@RevoHealth.com. For more information, please review the Know Your Rights notice from the U.S. Equal Employment Opportunity Commission.
• We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: https://www.e-verify.gov/employees/employee-rights-and-responsibilities
• Please note: This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not an exhaustive list of all duties, responsibilities, and qualifications required. Revo/ i-Health reserves the right to modify job duties or descriptions at any time, with or without notice, in accordance with applicable laws.