Senior Trainer

Senior Trainer

• Full-Time
• Remote
• Locations
• Showing 1 location
• Remote
  United States
  
  
• Pay or shift range: $90,000 USDto $105,000 USD
  
  All job offers are determined based on a candidate’s location, skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

• Facilitate engaging instructor-led, virtual instructor-led, and hybrid training for new hires and existing employees supporting pharmacy operations.
• Deliver training on pharmacy workflows, call center/contact center processes, systems, products and programs, policies, procedures, patient and customer experience expectations, and compliance requirements.
• Manage the day-to-day execution of training cohorts, including schedules, attendance, learner engagement, knowledge checks, assessments, and training-readiness documentation.
• Support learners through the transition from formal training into nesting and production, partnering with Operations leaders to assess readiness and identify remediation or targeted upskilling needs.
• Partner with the Senior Instructional Designer to translate operational changes, performance gaps, and learner feedback into updates to curricula, facilitator guides, job aids, exercises, and other learning resources.
• Collaborate with pharmacists, pharmacy technicians, operational subject matter experts, Quality, Compliance, and other partners to ensure training content and delivery remain accurate, relevant, and aligned with business needs.
• Evaluate training effectiveness using assessment results, learner feedback, observations, quality data, productivity trends, and other available performance indicators; share insights and recommendations with key stakeholders.
• Deliver refresher, remediation, cross-training, and upskilling programs in response to performance trends, process changes, new products or programs, and evolving business needs.
• Maintain accurate training records and completion data in the learning management system and other designated tools.
• Support rapid growth, new program launches, and other organizational training priorities, including travel for in-person training or business needs as required.

• 5+ years of training, facilitation, or learning delivery experience in a high-volume call center/contact center, healthcare services, or pharmacy operations environment with remote experience
• 2+ years of direct experience training teams that support specialty, mail-order, non-commercial, or other high-volume pharmacy operations; experience training within an organization that operates a pharmacy is required.
• Demonstrated experience leading new-hire onboarding as well as systems, process, product, compliance, and ongoing performance training.
• Strong working knowledge of adult learning principles and the ability to adapt facilitation style based on learner needs, class size, content complexity, and delivery format.
• Experience using learning management systems, virtual training platforms, and common digital collaboration tools to deliver and track learning.
• Strong communication and presentation skills, with the ability to build credibility with learners, operational leaders, and subject matter experts in a fast-paced environment.
• Strong organization and project coordination skills, with the ability to manage multiple training priorities and respond quickly to changing business needs.
• Pharmacy technician experience and/or Certified Pharmacy Technician (CPhT) credential preferred, but not required for candidates with strong direct pharmacy-operations training experience.
• Bachelor's degree in Education, Training and Development, Healthcare, Business, or a related field preferred; equivalent directly relevant experience considered.
• Ability to work remotely within the United States and travel as business needs require.

• Medical, Dental, and Vision coverage
• Life Insurance
• Short- and Long-Term Disability
• 401(k) with a 5% company match with immediate vesting
• Personal Time Off (PTO) or Flexible Time Off (FTO)
• Company bonus where applicable