University of Vermont
Service Team Generalist
🇺🇸
Hybrid - Burlington, VT
🕑
Full-Time
💰
$23 - $24
per Hour
💻
Other
🗓️
January 21st, 2026
Edtech.com's Summary
The University of Vermont is hiring a Service Team Generalist. This role involves processing records and registration tasks, assisting students, faculty, and staff by answering policy and procedure questions, troubleshooting problems, handling enrollment verifications and transcript requests, and providing clerical support to various departments within the Registrar's Office.
Highlights
- Process student records and perform registration-related tasks.
- Assist students, faculty, and staff via email, phone, and in person with policy questions and problem resolution.
- Serve as liaison with internal and external stakeholders on registration and student information.
- Provide clerical support to Student Veteran Services, Residency, and other Registrar's Office units.
- Perform maintenance and updates on student/course/registration records.
- Answer the main University phone line as needed and support online course evaluations.
- Require proficiency with Microsoft Office Suite; familiarity with BANNER student information system is preferred.
- Must obtain Vermont Notary Public license within three months of hire.
- Associate's degree plus 1-3 years related experience required.
- Compensation ranges from $23 to $24.36 per hour; position is unionized (UVMSU) and non-exempt.
Service Team Generalist Full Description
Service Team Generalist
Please carefully review the details of this position below. To apply for the position, please click the Apply for this Job button (or see the Special Instructions below if no button appears).
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The University of Vermont is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category legally protected by federal or state law.
For information on safety and security at the University of Vermont, see the annual security report by clicking on the Clery Act button in the sidebar menu.
Finalists for positions at UVM may be subject to a criminal background check.
For classified staff positions, actual hiring pay dependent on current competitor market conditions, comparable campus peer(s) at time of hire, and candidate’s experience level and length.
Be sure to carefully review and update your application information before submitting an application!
Position Details
Advertising/Posting Title | Service Team Generalist
Posting Summary | Process records and registration tasks. Provide assistance to students, faculty, and staff, answer policy/procedure questions, and troubleshoot problems via email, telephone and in person. Serve as liaison with internal constituents and external agencies regarding student information/registration, both in person at the Registrar’s Office customer service counter and on the phone. Process enrollment verifications and transcript requests. Provide clerical support services to Student Veteran Services, Residency, and other areas of the Registrar’s Office. Perform high-level maintenance and updating of comprehensive student/course/registration/ records. Answer the main University phone line as needed. Provide training and basic support for online course evaluations. Annually update transfer pathway curriculum outlines for incoming undergraduate students and for UVM undergraduate students seeking program-specific graduate school opportunities. Assist with seasonal tasks related to orientation, commencement, and schedule of courses. Serve as a back-up to the team member that supervises student workers and assist the team that oversees administrative responsibilities for the University’s student success tool. Serve as back-up for ordering office supplies as well as a Registrar’s Office Notary Public.
Minimum Qualifications (or equivalent combination of education and experience) | Associate’s degree and one to three years of related experience required. Demonstrated ability and commitment to providing responsive, empathetic customer service in a fast-paced and student-centered environment. Proven ability to manage multiple tasks and meet deadlines while maintaining attention to detail. Proficiency in Microsoft Office Suite (Word, Excel, Outlook), and comfort learning new systems and technology tools. Must be able to obtain a Vermont Notary Public license within 3 months of hire date.
Desirable Qualifications | Familiarity with BANNER student information system and experience in higher education is highly desired.
Anticipated Pay Range | $23/hour to $24.36/hr
Other Information |
Special Conditions | A probationary period may be required, Occasional evening and/or weekends required (if non-exempt position, may result in overtime), This position is eligible for a hybrid schedule with an option to split time between campus and elsewhere, in accordance with the university telecommuting policy, Background Check required for this position
FLSA | Non-Exempt
Union Position | Yes, UVMSU
Posting Summary | Process records and registration tasks. Provide assistance to students, faculty, and staff, answer policy/procedure questions, and troubleshoot problems via email, telephone and in person. Serve as liaison with internal constituents and external agencies regarding student information/registration, both in person at the Registrar’s Office customer service counter and on the phone. Process enrollment verifications and transcript requests. Provide clerical support services to Student Veteran Services, Residency, and other areas of the Registrar’s Office. Perform high-level maintenance and updating of comprehensive student/course/registration/ records. Answer the main University phone line as needed. Provide training and basic support for online course evaluations. Annually update transfer pathway curriculum outlines for incoming undergraduate students and for UVM undergraduate students seeking program-specific graduate school opportunities. Assist with seasonal tasks related to orientation, commencement, and schedule of courses. Serve as a back-up to the team member that supervises student workers and assist the team that oversees administrative responsibilities for the University’s student success tool. Serve as back-up for ordering office supplies as well as a Registrar’s Office Notary Public.
Minimum Qualifications (or equivalent combination of education and experience) | Associate’s degree and one to three years of related experience required. Demonstrated ability and commitment to providing responsive, empathetic customer service in a fast-paced and student-centered environment. Proven ability to manage multiple tasks and meet deadlines while maintaining attention to detail. Proficiency in Microsoft Office Suite (Word, Excel, Outlook), and comfort learning new systems and technology tools. Must be able to obtain a Vermont Notary Public license within 3 months of hire date.
Desirable Qualifications | Familiarity with BANNER student information system and experience in higher education is highly desired.
Anticipated Pay Range | $23/hour to $24.36/hr
Other Information |
Special Conditions | A probationary period may be required, Occasional evening and/or weekends required (if non-exempt position, may result in overtime), This position is eligible for a hybrid schedule with an option to split time between campus and elsewhere, in accordance with the university telecommuting policy, Background Check required for this position
FLSA | Non-Exempt
Union Position | Yes, UVMSU
Posting Details
Position will be posted for a minimum of one week, after which it is subject to removal without notice.
Position will be posted for a minimum of one week, after which it is subject to removal without notice.
Job Location | Burlington, Vermont, United States
Job Open Date | 01/20/2026
Job Close Date (Jobs close at 11:59 PM EST.) |
Open Until Filled | Yes
Job Open Date | 01/20/2026
Job Close Date (Jobs close at 11:59 PM EST.) |
Open Until Filled | Yes
Our Common Ground Statement
The University of Vermont is a welcoming, educationally purposeful community committed to creating an inclusive environment that embraces intellectual diversity and global perspectives. We seek to prepare students to be accountable leaders who will bring to their work a grasp of complexity, effective problem-solving and communication skills, and an enduring commitment to learning and ethical conduct. Members of the University of Vermont community embrace and advance the values of Our Common Ground: Respect, Integrity, Innovation, Openness, Justice, and Responsibility. Staff play a critical role in this effort and the successful candidate will demonstrate a strong commitment to UVM’s mission and advancing Our Common Ground values through the execution of their job duties.
Position Information
Position Title | Registration & Records OC2 N
Posting Number | S5912PO
Department | Registrar/30220
Position Number | 002690
Percent of Full-Time | 1.00
Standard Hours at 1.0 FTE | 37.5
Term (months per year) | 12
Posting Number | S5912PO
Department | Registrar/30220
Position Number | 002690
Percent of Full-Time | 1.00
Standard Hours at 1.0 FTE | 37.5
Term (months per year) | 12
Supplemental Questions
Required fields are indicated with an asterisk (*).
Documents Needed to Apply
Required Documents
- Resume
- Cover Letter/Letter of Application
Optional Documents
©2019 The University of Vermont – Burlington, VT 05405 – (802) 656-3131
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