Edtech.com's Summary

BCMC is hiring a ServiceNow Training Specialist. The role entails developing and delivering training programs to support ServiceNow implementation and organizational change initiatives. The specialist will collaborate with project teams and stakeholders to assess training needs, create materials, and conduct training sessions, ensuring continuous improvement through feedback evaluation.

Highlights

Develop and implement training strategies focused on ServiceNow implementation, configuration, and administration.
Create training programs based on ADDIE instructional model incorporating adult learning principles.
Conduct stakeholder interviews, deliver live and recorded digital sessions, and manage training documentation and attendance reporting.
Use tools such as Google Suite, Smartsheets, ServiceNow, 8x8, Zendesk, and MS Teams.
5+ years’ experience with ServiceNow platform and creating 20-30 slide decks on various modules.
Strong federal agency experience with excellent communication and presentation skills.
Knowledge of learning theory, instructional design principles, and proficiency in virtual training platforms and e-learning tools.
Experience with microlearning video development using Camtasia is desired.
BS degree in Business, Human Resources, Education, or related field required.
Offers competitive salary, 95% employer-paid medical/dental/vision, life and disability insurance, 401k with company match, paid holidays, and annual leave.

ServiceNow Training Specialist Full Description

ServiceNow Training Specialist

Remote
Full Time
Experienced

BCMC is seeking a highly skilled Senior Organizational Change Management Training Specialist for an immediate opportunity to support the ServiceNow development and engineering program. The ideal candidate will be responsible for developing and implementing effective training strategies and programs to support community stakeholder training initiatives based on ServiceNow implementation, configuration, and administration capabilities / features. The Training Specialist will work closely with project teams, subject matter experts, and stakeholders to analyze training needs, design and develop training materials, and deliver training to users leveraging the ServiceNow platform. Additionally, the Training Specialist will evaluate the effectiveness of training programs and make recommendations for improvement.

This is a Remote Position.

Clearance: Must be U.S. Citizen to be eligible for DoD Secret security clearance. Candidates with Active Secret or higher security clearance are desired.

Core Work Hours: 7a-4p Monday – Friday, except Government Holidays
Place of Performance: Remote

Responsibilities may include, but are not limited to:

Develop and implement effective training strategies and programs to support organizational change initiatives, including ServiceNow implementation, configuration, and administration.
Create training programs using the ADDIE instructional model.
Responsible for stakeholder interviews, material development, document management, training onsite and online, and collecting and reporting training statistics such as participant attendance and training feedback.
Conduct stakeholder interviews and needs analysis for training program
Responsible for material creation and document management
Conduct live and recorded digital training sessions
Manage the training program and report attendance statistics
Apply adult learning principles and the ADDIE model in developing the program
Facilitate internal new hire onboarding training, as well as government customer training
Currently using Google Suite, Smartsheets, ServiceNow, 8x8, Zendesk, and MS Team

Required Skills:

5+ years' of experience with the ServiceNow platform
20-30 Slide decks created on the ServiceNow platform and different modules.
Strong Federal experience with different agencies.
Excellent communication and presentation skills, with the ability to effectively communicate, and facilitate training sessions to diverse audiences.
Strong analytical and problem-solving skills, with the ability to identify training needs and develop effective solutions.
Knowledge of learning theory and instructional design principles
Proficiency in using training development tools and software.
Experience with virtual training platforms and e-learning development tools
Experience with microlearning video development using Camtasia desired.
Experience and knowledge of ServiceNow.
Ability to work independently and in a team environment, with a focus on achieving results.
Excellent oral and written skills.
Ability to travel as required

Required Education (including Major): BS degree in any of the following: Business, Human Resources, Education, or related field

Our Company Overview:

BCMC, LLC is an IT engineering firm that specializes in digital transformation and automation. Since our establishment in 2007, we have been providing support to federal clients. Our corporate culture is centered on innovation and problem-solving, which we believe supports our nation. At BCMC, we strive to foster an environment that encourages innovative thinking and solutions. Our primary goal is to develop and deliver top-quality services to our clients to help them achieve their objectives. We take pride in our track record of delivering exceptional services, which we attribute to our dedicated team of experts. We value our employees and are committed to creating a work environment that promotes growth, development, and success.

Benefits

Extremely competitive salary
95% employer paid for employee medical, dental, & vison coverages
100% employer paid for employee life, STD & LTD disability coverages
401k with company match and profit sharing
Flexible Spending Account (FSA) for dependent & health care
11 standard holidays & 3 weeks of annual leave

Original Job Description

ServiceNow Training Specialist

Remote
Full Time
Experienced

ServiceNow Training Specialist

This is a Remote Position.

Clearance: Must be U.S. Citizen to be eligible for DoD Secret security clearance. Candidates with Active Secret or higher security clearance are desired.

Core Work Hours: 7a-4p Monday – Friday, except Government Holidays
Place of Performance: Remote

Responsibilities may include, but are not limited to:

Develop and implement effective training strategies and programs to support organizational change initiatives, including ServiceNow implementation, configuration, and administration.
Create training programs using the ADDIE instructional model.
Responsible for stakeholder interviews, material development, document management, training onsite and online, and collecting and reporting training statistics such as participant attendance and training feedback.
Conduct stakeholder interviews and needs analysis for training program
Responsible for material creation and document management
Conduct live and recorded digital training sessions
Manage the training program and report attendance statistics
Apply adult learning principles and the ADDIE model in developing the program
Facilitate internal new hire onboarding training, as well as government customer training
Currently using Google Suite, Smartsheets, ServiceNow, 8x8, Zendesk, and MS Team

Required Skills:

5+ years' of experience with the ServiceNow platform
20-30 Slide decks created on the ServiceNow platform and different modules.
Strong Federal experience with different agencies.
Excellent communication and presentation skills, with the ability to effectively communicate, and facilitate training sessions to diverse audiences.
Strong analytical and problem-solving skills, with the ability to identify training needs and develop effective solutions.
Knowledge of learning theory and instructional design principles
Proficiency in using training development tools and software.
Experience with virtual training platforms and e-learning development tools
Experience with microlearning video development using Camtasia desired.
Experience and knowledge of ServiceNow.
Ability to work independently and in a team environment, with a focus on achieving results.
Excellent oral and written skills.
Ability to travel as required

Required Education (including Major): BS degree in any of the following: Business, Human Resources, Education, or related field

Our Company Overview:

Benefits

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