Edtech.com's Summary

The Soap Opera is hiring a Shift Leader/Sales Associate. This role involves leading daily store operations, managing a sales team, assisting customers, handling inventory and cash transactions, and supporting marketing initiatives to drive sales and maintain store organization.

Highlights

Lead and supervise daily store operations and team shifts.
Provide excellent customer service and resolve inquiries promptly.
Manage inventory control, stock replenishment, and merchandising.
Oversee POS transactions and ensure accurate cash handling.
Conduct employee training, orientation, and assist in hiring.
Implement marketing strategies to increase customer engagement.
Maintain payroll, bookkeeping, budgeting, and administrative records.
Experience with POS systems, inventory management software, and retail math required.
Strong communication and leadership skills, bilingual abilities are a plus.
Hourly wage ranges from $14.00 to $20.00 per hour.

Shift Leader/Sales Associate Full Description

Department Overview:	The Soap Opera is a bathing and grooming shop, specializing in custom scents and eco-friendly products. It has been a downtown Madison staple since 1972!
Anticipated Start Date	5/15/26
Anticipated Hours Per Week	30
Schedule:	Varies but weekend availability a must
Salary/Wage Range:	Hourly $14.00 to $20.00
Number Of Positions	1
Position Summary/Job Duties:	We are seeking a dynamic and experienced Sales Associate/ Shift Leader to join our retail team. This role combines leadership responsibilities with direct sales activities, ensuring smooth store operations, exceptional customer service, and effective team management. The ideal candidate will possess strong communication skills, sales expertise, and managerial experience to foster a positive shopping environment and drive store success. Duties Assist customers with product inquiries, demonstrate excellent customer service, and resolve issues promptly Manage inventory control, stock replenishment, and merchandising to optimize product presentation Oversee POS transactions, cash handling, and cashiering duties with accuracy Conduct employee orientation, training & development sessions, and participate in interviewing potential team members Handle purchasing decisions, pricing strategies, and store merchandising to maximize sales opportunities Maintain organized records of payroll, bookkeeping, budgeting, and administrative tasks Implement marketing initiatives to promote store products and increase customer engagement Ensure compliance with company policies and safety standards while fostering a positive work environment Lead and supervise daily store operations, including shift management and staff coordination Qualifications Experience in retail settings with supervisory responsibilities being a bonus Strong sales management skills learned in school or on the job training, including sales, retail math, and inventory management Excellent communication skills; bilingual or multilingual abilities are a plus Demonstrated leadership in team management, training & development, and employee supervision Proficiency in POS systems, inventory management software, and basic bookkeeping tools Experience in merchandising, stocking, marketing, and retail operations including shift management Ability to handle cash handling accurately and perform retail math calculations effectively Strong organizational skills with the ability to prioritize tasks efficiently Knowledge of wireless sales or grocery store operations is advantageous High level of professionalism with phone etiquette and customer service excellence Organizational skills complemented by time management expertise and attention to detail This role offers an opportunity for growth within a supportive environment that values leadership, sales expertise, and exceptional customer service. Candidates who are proactive team players with a passion for retail management are encouraged to apply.
Qualifications:	Must enjoy working with people and be well organzied, and open to learning.
Physical Demands	Must be able to stand for up to an 8 hour shift. May have to lift up to 50lbs when new inventory comes in.
Application Instructions:	Plesae email your resume as well as weekly daily availability (Sunday-Saturday) to Stacey@thesoapopera.com.Â Cover letter strongly encouraged.Â
Contact:	Org: The Soap Opera Contact: Stacey Web: thesoapopera.com Email: stacey@thesoapopera.com

Original Job Description

Department Overview:	The Soap Opera is a bathing and grooming shop, specializing in custom scents and eco-friendly products. It has been a downtown Madison staple since 1972!
Anticipated Start Date	5/15/26
Anticipated Hours Per Week	30
Schedule:	Varies but weekend availability a must
Salary/Wage Range:	Hourly $14.00 to $20.00
Number Of Positions	1
Position Summary/Job Duties:	We are seeking a dynamic and experienced Sales Associate/ Shift Leader to join our retail team. This role combines leadership responsibilities with direct sales activities, ensuring smooth store operations, exceptional customer service, and effective team management. The ideal candidate will possess strong communication skills, sales expertise, and managerial experience to foster a positive shopping environment and drive store success. Duties Assist customers with product inquiries, demonstrate excellent customer service, and resolve issues promptly Manage inventory control, stock replenishment, and merchandising to optimize product presentation Oversee POS transactions, cash handling, and cashiering duties with accuracy Conduct employee orientation, training & development sessions, and participate in interviewing potential team members Handle purchasing decisions, pricing strategies, and store merchandising to maximize sales opportunities Maintain organized records of payroll, bookkeeping, budgeting, and administrative tasks Implement marketing initiatives to promote store products and increase customer engagement Ensure compliance with company policies and safety standards while fostering a positive work environment Lead and supervise daily store operations, including shift management and staff coordination Qualifications Experience in retail settings with supervisory responsibilities being a bonus Strong sales management skills learned in school or on the job training, including sales, retail math, and inventory management Excellent communication skills; bilingual or multilingual abilities are a plus Demonstrated leadership in team management, training & development, and employee supervision Proficiency in POS systems, inventory management software, and basic bookkeeping tools Experience in merchandising, stocking, marketing, and retail operations including shift management Ability to handle cash handling accurately and perform retail math calculations effectively Strong organizational skills with the ability to prioritize tasks efficiently Knowledge of wireless sales or grocery store operations is advantageous High level of professionalism with phone etiquette and customer service excellence Organizational skills complemented by time management expertise and attention to detail This role offers an opportunity for growth within a supportive environment that values leadership, sales expertise, and exceptional customer service. Candidates who are proactive team players with a passion for retail management are encouraged to apply.
Qualifications:	Must enjoy working with people and be well organzied, and open to learning.
Physical Demands	Must be able to stand for up to an 8 hour shift. May have to lift up to 50lbs when new inventory comes in.
Application Instructions:	Plesae email your resume as well as weekly daily availability (Sunday-Saturday) to Stacey@thesoapopera.com.Â Cover letter strongly encouraged.Â
Contact:	Org: The Soap Opera Contact: Stacey Web: thesoapopera.com Email: stacey@thesoapopera.com

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