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Pilot Flying J
Specialist II, Learning and Development
CRM
Edtech.com's Summary
Pilot Company is hiring a Specialist II, Learning and Development to support the Strategic Sales team by facilitating new hire onboarding and delivering training programs that improve sales techniques, procedures, and customer service. The role involves conducting interactive training sessions, maintaining training records, and using feedback to enhance program effectiveness.
Highlights
- Facilitate training for new Sales representatives on sales techniques, operating procedures, technology, and customer service.
- Conduct dynamic workshops, role-playing exercises, and interactive training sessions.
- Maintain and manage team member training records.
- Collect and analyze feedback from participants and management to improve training programs.
- Bachelor's degree or equivalent required, with a minimum of three years' experience.
- Intermediate skills in Microsoft Office; experience with CRM software preferred.
- Basic knowledge of the fuel and trucking industry preferred; thorough understanding of company products.
- Provide guidance to less experienced colleagues and apply conceptual knowledge to solve straightforward problems.
- Must be legally authorized to work in the United States without employer sponsorship.
- Benefits include medical, dental, vision, 401(k), tuition reimbursement, adoption assistance, and weekly pay.
Specialist II, Learning and Development Full Description
Specialist II, Learning and Development
- 414 N. Peters Road, Knoxville, TN
- Full-time
- Position Category: Learning and Development (HR-L&D)
Company Description
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.
Military encouraged to apply.
Job Description
The Specialist II, Learning and Development will perform routine new hire onboarding in support of the Strategic Sales team. This role will also play a crucial role in enhancing the skills and performance of our sales team through the delivery of comprehensive training programs.
In this role you will:
- Facilitate the training of new Sales representatives on sales techniques, standard operating procedures, sales specific technology, and customer service best practices.
- Conduct dynamic and interactive training sessions, workshops, and role-playing exercises that foster a positive learning environment that encourages participation, collaboration, and skill application.
- Maintain team member training records
- Collect feedback from participants and management to continuously improve training programs and measure their impact on sales performance.
- Follow the training curriculum as assigned.
Qualifications
- Bachelor's degree or equivalent required
- Minimum three years experience
- Intermediate Microsoft Office skills
- Intermediate Customer Relation Management (CRM) software preferred.
- Basic knowledge of fuel and trucking industry preferred
- Thorough knowledge of company products and offerings
- Requires expanded conceptual knowledge in own area
- Applies understanding of business drivers
- Responsible for providing guidance for colleagues with less experience
- Solves problems in straightforward situations
- This position requires candidates to be legally authorized to work in the United States without employer sponsorship.
Additional Information
- Nation-wide Medical Plan/Dental/Vision
- 401(k) Flexible Spending Accounts
- Adoption Assistance
- Tuition Reimbursement
- Weekly Pay
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