Edtech.com's Summary

Promethean is hiring a Specialist II, Order Management. This role manages the end-to-end order fulfilment process by coordinating with internal teams and external customers to ensure accurate, timely, and compliant order processing. The specialist collaborates closely with Operations, Logistics, Finance, and Sales to maintain order accuracy and drive customer satisfaction.

Highlights

Manage order validation and process sales transactions for the Americas, ensuring compliance with internal procedures.
Collaborate with Sales, Operations, and Logistics to confirm availability, shipping, and pricing accuracy.
Maintain alignment between CRM and ERP systems, updating sales orders accurately.
Communicate proactively with customers regarding order status and resolve delivery issues.
Process approved credits, returns, and adjustments according to company policies.
Provide backup support for team members during absences or high volume periods.
Use Microsoft Excel and Office Suite; experience with CRM and ERP systems essential, Salesforce and CPQ preferred.
Require minimum 4 years’ experience in Order Management or related operational roles.
Basic understanding of logistics, including inventory management, shipping, and delivery coordination.
Hourly wage range of $22 - $26 plus bonus eligibility, with a comprehensive benefits package.

Specialist II, Order Management Full Description

At Promethean...

We're on a mission to transform the way people learn and collaborate around the world. For over 25 years, we've been empowering educators, innovators, and business leaders with our award-winning interactive displays and software solutions that transform learning and workspaces into connected, creative environments.

Our company is rooted in our values, igniting a culture that fosters collaboration and innovation, as well as promoting an inclusive environment. As a global leader in edtech, we are also passionate about four key areas where we can make a difference: growing access to technology for underserved communities, encouraging our employees to take an active role in improving our world, promoting diversity and inclusion, and reducing our carbon footprint. Discover more about our corporate social responsibility initiatives.

As a member of #TeamPromethean, you'll have the opportunity to change lives with technology and directly impact education and the workplace for countless people every day. If you're passionate about education, collaboration, and making a positive global impact, we want to hear from you. Join us on our mission to transform the world, one student, one teacher, and one community at a time.

The purpose of this role is to be the primary interface between internal teams and external customers to ensure timely, accurate, and compliant processing of orders. This role is responsible for managing the end-to-end order fulfilment process, from entry through to shipment and invoicing, in alignment with company, partner, and country-specific requirements. Operating within the Order Management Team, the Specialist collaborates closely with Operations, Logistics, Finance and Sales to drive efficiency and customer satisfaction. This position requires a high level of attention to detail, coordination, and communication across multiple functions and regions.

Job Duties and Responsibilities:

Validate order details and accurately process sales transactions for the Americas, ensuring compliance with all internal procedures and guidelines
Collaborate with Sales, Operations, and Logistics to confirm product availability, shipping requirements, and pricing accuracy, ensuring all sales orders are complete and correct
Maintain alignment between CRM & ERP systems by ensuring sales orders are accurately reflected and updated in both platforms
Communicate proactively with internal and external customers to provide timely updates on order status, delays, or delivery issues
Process approved credits, returns, and adjustments in accordance with departmental policies and timelines
Support team continuity by serving as a backup for colleagues during periods of absence or high volume
Act as a liaison across departments to resolve incomplete or inaccurate sales order data and ensure smooth order processing

Job Skills and Qualifications:

Customer-focused individual with a demonstrated commitment to continuous improvement, adaptability to process changes, and the ability to thrive in a fast-paced, dynamic environment
Minimum of 4 years’ experience in Order Management, Order Processing, Order Fulfilment, or a closely related operational role.
Exceptional attention to detail paired with strong organizational and multitasking abilities
Proficient in Microsoft Excel and the Microsoft Office Suite
Excellent verbal and written communication skills, with a strong ability to collaborate effectively as a team player
Ability to work independently, using own initiative to identify and resolve issues proactively
Ability to work closely with North America Sales and Channel teams to maintain continuity and deliver a world-class standard of service to NA Partners
Strong interpersonal skills including effective decision-making, problem-solving, and conflict resolution capabilities
Experience with CRM and ERP systems is essential; Salesforce and CPQ experience is a plus
Ability to manage multiple priorities and consistently meet tight deadlines with a proactive and solution-oriented mindset
Basic understanding of logistics operations and the end-to-end order fulfilment process, including inventory management, shipping, and delivery coordination

Hourly Range: $22 - $26 + Bonus Eligible

Promethean provides a comprehensive and competitive benefits package that offers the flexibility and security to thrive both inside and outside of work.

Our benefits include:

· Medical, Dental, and Vision Insurance

· Spending Accounts (FSA and HSA)

· Disability Programs

· 401(k) Retirement Plan with Matching

· Generous PTO and Holidays

· Paid Maternity and Parental Leave Program with Child Care Subsidy

· Paid Volunteer Time Off

· Reward and Recognition Program

· Well-Being Programs (For example, company-wide health challenges)

· And more!

Promethean is honored to be an equal opportunity workplace. We realize that by creating teams rich in diverse thoughts and experiences, our people, company and customers are free to thrive. We are committed to providing equal employment opportunities regardless of race, color, national origin, religion, creed, genetic information, sex (including pregnancy, sexual orientation or gender identity), age, marital status, disability, military or veteran status; or any other protected classifications or characteristics under applicable local laws. In addition, Promethean values privacy and the protection of personal information.

For information regarding personal information we collect and our use of such data please see our privacy policy: https://bit.ly/2I83hwP

Please contact recruiting@prometheanworld.com if you have an accessibility request at any point during the hiring process.

#Promethean #EdTechJobs

Original Job Description