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University of Maryland

Student Financial Specialist

🇺🇸 College Park, MD

🕑 Full-Time

💰 $50K - $59K

💻 Finance

🗓️ November 10th, 2025

Edtech.com's Summary

University of Maryland College Park (UMCP) is hiring a Student Financial Specialist. The role involves responding to student account and financial inquiries, assessing needs of students, parents, and departments, resolving customer issues promptly, and engaging extensively with stakeholders through in-person, phone, and email communication. The position requires strong organizational, communication, and analytical skills to explain financial matters and support a diverse university community effectively.

Highlights
  • Respond to student account and financial inquiries while assessing customer needs.
  • Resolve issues to minimize managerial escalations through professional communication in person, by phone, and email.
  • Write professional correspondence to students, parents, and external departments.
  • Explain both simple and complex financial issues with strong analytical skills.
  • Work respectfully and effectively with diverse groups including students, staff, and faculty.
  • Handle pressure with high productivity and professionalism; be comfortable with periodic public speaking.
  • Microsoft Excel basic formulaic and organizational tools proficiency preferred.
  • Minimum qualifications: High School Diploma or GED plus four years of customer service or financial operations experience, preferably in higher education.
  • Preferred qualifications: Bachelor's degree in a related field and prior higher education experience.
  • Salary range: $49,582.00 - $59,498.00 annually.

Student Financial Specialist Full Description

Job Description Summary


Organization Summary Statement
Position Overview and Key Responsibilities
The University of Maryland's Office of Student Financial Services & Cashiering (SFSC) is seeking a Student Financial Specialist for the service center, and is an integral part of the Financial Services Center, responsible for responding to student account and financial inquiries; assessing the needs of students, parents, and external departments in determining the most appropriate customer service and account action needed. This position will resolve customer issues in a timely and professional manner, reducing the need for managerial escalations. Extensive interaction in person, via phone, and email including writing professional correspondence to customers and the student body is required.

The Student Financial Specialist must demonstrate strong organizational skills, and attention to detail. They must also exhibit excellent written and oral communication, as well as analytical skills with the ability to explain both simple and complex financial issues. This position requires the ability to work effectively and respectfully with students, staff and faculty from diverse cultures, backgrounds and identity groups. The Student Financial Specialist must also demonstrate the ability to work under pressure and sustain a high level of productivity and professionalism, and must be comfortable with periodic public speaking.

About Student Financial Services and Cashiering at the University of Maryland, College Park

The Student Financial Services and Cashiering (SFSC) Department at the University of Maryland, College Park, is dedicated to delivering exceptional financial support and services to students, families, and the campus community. The primary objective of the Office of SFSC includes the billing, payments, collections, refunds, third party scholarships, tax information, and fielding general questions relating to the financial account of university students and its associates.

Our team strives to enhance the student experience by providing personalized assistance, and clear communication, empowering students to navigate their educational journey with confidence and success.

Preferences
Microsoft Excel basic formulaic and organizational tools proficiency is preferred.
Prior Higher Education experience is a plus.
Bachelors degree in a related field is preferred.

Physical Demands
Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to lift and carry small parcels, packages and other office items and boxed paperwork short distances within the department. Also the ability to either walk or coordinate with UMD public transportation to and from the specified parking garage should campus vehicle parking be needed. 

Licenses and Certifications - N/A

Minimum Qualifications

High School Diploma or GED AND Four years related experience in customer service or financial operations preferably in a higher education environment.

Additional Job Details

Required Application Materials: N/A
 
Best Consideration Date: N/A
 
Posting Close Date: 11/21/2025
 
Open Until Filled: No
 

Job Risks

Not Applicable to This Position

Financial Disclosure Required

No
For more information on Financial Disclosure, please visit Maryland's State Ethics Commission website.

Department

VPF-CON-Student Financial Services & Cashiering

Worker Sub-Type

Staff Regular

Salary Range

$49,582.00 - $59,498.00

Benefits Summary

For more information on Regular Nonexempt benefits, select this link.

Background Checks

Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. Before any adverse decision, the finalist will have an opportunity to provide information to the University regarding disclosable background check information. The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.

Employment Eligibility

The successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization.  Failure to complete employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of employment.

EEO Statement

The University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Please read the University's Equal Employment Opportunity Statement of Policy.

Title IX Non-Discrimination Notice


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