Washtenaw Community College
Student Records Technician
🇺🇸 Ann Arbor, MI
🕑 Full-Time
💰 $23 per Hour
💻 Other
🗓️ July 4th, 2025
CRM
FERPA
Salesforce
Edtech.com's Summary
Washtenaw Community College is hiring a Student Records Technician. The role involves evaluating transfer credits and processing graduation applications while serving as a liaison for transfer evaluation and program completion queries. The technician communicates credit evaluations to students, manages transcript processing, enforces program requirements, and supports commencement event coordination.
Highlights
- Evaluate and process transcripts from colleges, universities, and military entities for credit transfer and prerequisite fulfillment.
- Coordinate receipt and evaluation of AP, IB, and CLEP scores.
- Communicate transfer credit evaluations to students and advisors.
- Use TargetX CRM for student communication and ApplicationXtender for document management.
- Maintain Michigan Transfer Network data and collaborate on course equivalencies.
- Process program change requests, grade change forms, and troubleshoot transcript order issues.
- Evaluate graduation applications and update degree audit system DegreeWorks with substitutions or waivers.
- Provide support for honors and commencement ceremonies.
- Required skills include Microsoft Access, Excel, Word, and knowledge of FERPA and student records procedures.
- Minimum qualifications: High school diploma or GED, 45 credit hours in related coursework, five years relevant experience, or equivalent combination.
- Preferred experience with DegreeWorks, TargetX/Salesforce, and Ellucian/Banner student information systems.
- Hourly rate: $22.54.
Student Records Technician Full Description
Student Records Technician
Please see Special Instructions for more details.
Please complete all sections of the application and submit required documents.
Our college strives to make a positive difference in people’s lives through accessible and excellent educational programs and services.
Washtenaw Community College seeks to recruit and retain a productive workforce as a reflection of our commitment to serve our community and to build on the success of our students, faculty & staff. Washtenaw Community College is committed to creating a welcoming environment.
Washtenaw Community College is an Equal Opportunity Employer
Our college strives to make a positive difference in people’s lives through accessible and excellent educational programs and services.
Washtenaw Community College seeks to recruit and retain a productive workforce as a reflection of our commitment to serve our community and to build on the success of our students, faculty & staff. Washtenaw Community College is committed to creating a welcoming environment.
Washtenaw Community College is an Equal Opportunity Employer
Posting Number: | 0603680
Position Title: | Student Records Technician
Position is: | Regular full-time
Position Type: | Staff Position (Full Time/Part Time)
Department/Ofc.: | Student Services
Position Description: | Position Summary:As a member of the Student Records Team, this position will serve as an expert in both transfer credit evaluation and program completion. The role is responsible for ensuring students receive proper credit for coursework completed at other institutions and accurately processing graduation applications, including applying course substitutions and waivers. Additionally, this position serves as a primary liaison between Student Records and the campus community concerning transfer evaluation, equivalency questions, and program completion requirements.
Essential Job Duties and Responsibilities:
Accurately evaluate and process transcripts from other colleges, universities, and military entities to determine transferability of credit to the College and/or prerequisite fulfillment. Coordinate the receipt, verification, and evaluation of Advanced Placement (AP), International Baccalaureate (IB), and College Level Exam Placement (CLEP) scores. Communicate transfer credit evaluations to students in a clear and timely manner and interact daily with students and advisors regarding inquiries about course equivalencies. Process evaluation of prior learning experiences for students seeking academic credit for non-traditional learning, maintaining communication with students via the College’s CRM program, TargetX (powered by Salesforce). Manage current data on the Michigan Transfer Network to ensure transfer course equivalencies are available to other Michigan colleges and universities and students. Collaborate with divisions to identify and maintain course equivalencies from transfer institutions. Review, process, and document program change requests, ensuring accuracy and compliance with institutional policies. Process grade change forms submitted by faculty, verifying required approvals and updating student records accordingly. Troubleshoot transcript order issues, providing guidance on order status, corrections, and reissues as needed. Process and evaluate all graduation applications and send status updates to applicants via TargetX. Enforce all program requirements and enter approved substitutions or waivers into the degree audit system, DegreeWorks. Respond to faculty, staff, and student inquiries related to transfer policies, program completion, and graduation requirements. Assist with preparation, planning, rehearsal, and day-of coordination of honors and commencement ceremonies. Scan, upload, and index all documentation into the content management system, ApplicationXtender, and maintain appropriate tracking. Perform other related duties as assigned by the supervisor.
Minimum Qualifications: | Minimum Required Knowledge, Skills and Abilities:
High school Diploma or GED equivalent and 45 credit hours in related coursework and five (5) years relevant work experience OR the equivalent combination of education and work experience. Experience in student services, preferably in advising, admissions and/or student records. Good working knowledge of student records procedures/functions and College policies. Experience with Microsoft Access, Excel and Word. Experience in using computer networks, email, and web products. Experience with data extraction, manipulation, and reporting.
Ability to interact with College staff at all levels including faculty, department chairs and deans. Excellent interpersonal and communications skills to effectively deal with various college and community constituents. Ability to accurately perform tasks in a busy, high-stress environment and work with minimal direct supervision. Knowledge of FERPA and the ability to appropriately handle confidential materials.
Preferred Qualifications: | Additional Preferred Qualifications: Experience with evaluating degree requirements, specifically with degree audit systems such as DegreeWorks is preferred. Experience with Target X and/or Salesforce. Experience working with enterprise resource systems, preferred experience with Student Information Systems such as Ellucian/Banner.
Posting Date: | 06/04/2025
Closing Date: | 07/07/2025
Open Until Filled | No
Special Instructions to Applicants: | Please complete all sections of the application and submit required documents.
Our college strives to make a positive difference in people’s lives through accessible and excellent educational programs and services.
Washtenaw Community College seeks to recruit and retain a productive workforce as a reflection of our commitment to serve our community and to build on the success of our students, faculty & staff. Washtenaw Community College is committed to creating a welcoming environment.
Washtenaw Community College is an Equal Opportunity Employer
Salary/Hourly Rate: | $22.54
Salary Comments: |
Position Title: | Student Records Technician
Position is: | Regular full-time
Position Type: | Staff Position (Full Time/Part Time)
Department/Ofc.: | Student Services
Position Description: | Position Summary:As a member of the Student Records Team, this position will serve as an expert in both transfer credit evaluation and program completion. The role is responsible for ensuring students receive proper credit for coursework completed at other institutions and accurately processing graduation applications, including applying course substitutions and waivers. Additionally, this position serves as a primary liaison between Student Records and the campus community concerning transfer evaluation, equivalency questions, and program completion requirements.
Essential Job Duties and Responsibilities:
Accurately evaluate and process transcripts from other colleges, universities, and military entities to determine transferability of credit to the College and/or prerequisite fulfillment. Coordinate the receipt, verification, and evaluation of Advanced Placement (AP), International Baccalaureate (IB), and College Level Exam Placement (CLEP) scores. Communicate transfer credit evaluations to students in a clear and timely manner and interact daily with students and advisors regarding inquiries about course equivalencies. Process evaluation of prior learning experiences for students seeking academic credit for non-traditional learning, maintaining communication with students via the College’s CRM program, TargetX (powered by Salesforce). Manage current data on the Michigan Transfer Network to ensure transfer course equivalencies are available to other Michigan colleges and universities and students. Collaborate with divisions to identify and maintain course equivalencies from transfer institutions. Review, process, and document program change requests, ensuring accuracy and compliance with institutional policies. Process grade change forms submitted by faculty, verifying required approvals and updating student records accordingly. Troubleshoot transcript order issues, providing guidance on order status, corrections, and reissues as needed. Process and evaluate all graduation applications and send status updates to applicants via TargetX. Enforce all program requirements and enter approved substitutions or waivers into the degree audit system, DegreeWorks. Respond to faculty, staff, and student inquiries related to transfer policies, program completion, and graduation requirements. Assist with preparation, planning, rehearsal, and day-of coordination of honors and commencement ceremonies. Scan, upload, and index all documentation into the content management system, ApplicationXtender, and maintain appropriate tracking. Perform other related duties as assigned by the supervisor.
Minimum Qualifications: | Minimum Required Knowledge, Skills and Abilities:
High school Diploma or GED equivalent and 45 credit hours in related coursework and five (5) years relevant work experience OR the equivalent combination of education and work experience. Experience in student services, preferably in advising, admissions and/or student records. Good working knowledge of student records procedures/functions and College policies. Experience with Microsoft Access, Excel and Word. Experience in using computer networks, email, and web products. Experience with data extraction, manipulation, and reporting.
Ability to interact with College staff at all levels including faculty, department chairs and deans. Excellent interpersonal and communications skills to effectively deal with various college and community constituents. Ability to accurately perform tasks in a busy, high-stress environment and work with minimal direct supervision. Knowledge of FERPA and the ability to appropriately handle confidential materials.
Preferred Qualifications: | Additional Preferred Qualifications: Experience with evaluating degree requirements, specifically with degree audit systems such as DegreeWorks is preferred. Experience with Target X and/or Salesforce. Experience working with enterprise resource systems, preferred experience with Student Information Systems such as Ellucian/Banner.
Posting Date: | 06/04/2025
Closing Date: | 07/07/2025
Open Until Filled | No
Special Instructions to Applicants: | Please complete all sections of the application and submit required documents.
Our college strives to make a positive difference in people’s lives through accessible and excellent educational programs and services.
Washtenaw Community College seeks to recruit and retain a productive workforce as a reflection of our commitment to serve our community and to build on the success of our students, faculty & staff. Washtenaw Community College is committed to creating a welcoming environment.
Washtenaw Community College is an Equal Opportunity Employer
Salary/Hourly Rate: | $22.54
Salary Comments: |
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Do you have a High school Diploma or GED equivalent and 45 credit hours in related coursework and five (5) years relevant work experience OR the equivalent combination of education and work experience?
- Yes
- No
- * Do you meet all other minimum qualifications?
- Yes
- No
Required Documents
Required Documents
- Resume
- Cover Letter
Optional Documents
- Certificate
- Letter of Reference 1
- Unofficial Transcripts 1
- Other Documents
Washtenaw Community College does not discriminate on the basis of religion, race, color, national origin, age, sex, height, weight, marital status, disability, veteran status, or any other protected status as provided for and to the extent required by federal and state statutes. Nor does the college discriminate on the basis of sexual orientation, gender identity or gender expression. Click here for Notice of Nondiscrimination and Other Compliance Statements.
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