Virginia Peninsula Community College is hiring a Student Recruitment & Onboarding Navigator. The role runs outreach and recruitment for prospective students, parents, and school counselors, then guides applicants from their first inquiry through enrollment at the college, which serves Hampton, Newport News, Poquoson, and Williamsburg. It sits in the Enrollment Management department and works alongside the college's College Navigators and its Workforce Development team.
Highlights
Plan and take part in on- and off-campus outreach and recruitment events for prospective students, parents, and school counselors, with a focus on credit and non-credit career and technical education programs.
Guide prospective and new credit students from first inquiry through enrollment alongside College Navigators, working to remove the barriers that keep a prospect from registering for the next academic session.
Hand off prospects interested in non-credit programs to Workforce Development.
Bring experience coordinating events, presenting to large and small groups, and working with diverse populations, along with customer service skills and a valid driver's license for operating College vehicles.
Use Microsoft Office, databases, and student information systems, with PeopleSoft SIS, EAB Navigate, or Salesforce experience and a background in admissions, advising, or student services preferred.
Conversational fluency in a language other than English, especially Spanish, is a plus.
Pay in the hiring range of $50,000 to $57,000.
Full-time, Monday through Friday from 8am to 5pm with some evening and weekend hours, based in Hampton and working across all college campuses.
Student Recruitment & Onboarding Navigator Full Description
Posting Details
Posting Summary
Working Title | Student Recruitment & Onboarding Navigator Role Title | Education Support Spec III Role Code | 29144-SW FLSA | Exempt Pay Band | 04 Position Number | 29300406 Agency | Virginia Peninsula Community College Division | Virginia Peninsula Community College (Div) Work Location | Hampton - 650 Hiring Range | $50,000-$57,000 Emergency/Essential Personnel | No EEO Category | 2-Professionals Full Time or Part Time | Full Time Does this position have telework options? -Telework options are subject to change based on business needs- | Does this position have a bilingual or multilingual skill requirement or preference? | Work Schedule | M-F 8am-5pm, some evenings and weekends may be required Sensitive Position | No Job Description |
Virginia Peninsula Community College is a two-year institution of higher education established as a part of a statewide system of community colleges. It primarily serves the residents of the cities of Hampton, Newport News, Poquoson, and Williamsburg, and the counties of James City and York.
The Enrollment Management department provides prospective and continuing students opportunities for success through a variety of informational and enrollment services. Enrollment services are provided on a continuous basis from the time of the individual’s formal entry to Virginia Peninsula Community College, through graduation and beyond. The department supports the instructional programs of the College through transfer credit evaluation, graduation clearance, annual calendar planning, enrollment reporting, and registration. The department also maintains regulatory requirements pertaining to database maintenance, application processing, domicile determination, and academic records management. Through its recruitment and admission services, the department supports educational outreach efforts and promotes the College as a viable education resource in the community, in the workplace, and in the minds of potential students. Finally, the Enrollment Management department provides leadership and/or serves as an important resource to committees across campus and works closely with the Information Technology department to implement and maintain the student information contained within the VCCS Student Information Systems. The Student Recruitment & Onboarding Navigator enriches the student recruitment and on-boarding efforts for the College, ensuring a positive and seamless transition into our community.The incumbent will identify, help coordinate, and participate in on- and off-campus outreach and recruitment activities targeting prospective students, parents, and school counselors, while cultivating strong relationships with prospective students interested in credit and non-credit career and technical education programs. The Student Recruitment & Onboarding Navigator will provide a warm handoff to Workforce Development of prospective students looking to enroll in non-credit programs, and for prospective and new credit students, the incumbent will provide guidance and direction alongside College Navigators, supporting students from their first inquiry through enrollment, decreasing the length of time spent from being interested in college to registered for college. The incumbent will collaborate with college colleagues to remediate barriers to prospective student enrollment, with the goal of enrolling a prospect in the next academic session.
This position is designated as Campus Security Authority (Clery Act) and Responsible Employee (Title IX). Special Assignments | May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor. KSA's/Required Qualifications | Required: Experience coordinating events and activities Experience presenting to large and small groups Flexibility to work evening and weekend hours Demonstrated experience working with diverse populations Demonstrated customer service skills A valid driver’s license with the ability to operate College vehicles and travel throughout service area Able to work at all campuses Knowledge: General knowledge of academic and workforce programs General knowledge of student recruitment and retention best practices General knowledge of the Family Educational Rights and Privacy Act Understanding of diversity, equity, and inclusion principles in a higher education setting Knowledge of unique needs and changes in accessing higher education Awareness of cultural competency and sensitivity to effectively engage with diverse populations Skills: Customer service skills Time management Attention to detail Excellent public speaking and written communication skills Strong interpersonal skills to build relationships and establish rapport with a diverse student population Problem solving skills to address challenges and barriers faced by special population students in a higher education setting Proficient with Microsoft Office Suite, databases, student information systems Ability to: Cultivate effective working relationships Protect confidential and sensitive information Understand, communicate, and effectively interact with people across cultures Adapt to respond to changing needs and priorities Multi-task in a fast-paced environment utilizing highly effective organizational skills and independent judgement to complete multiple projects and meet deadlines Collaborate and produce as part of team or independently Make sound decisions based on policies, rules, best practices, and available information Additional Considerations | Experience working in admissions, advising, or related student services in a higher education setting. Experience working with PeopleSoft SIS, EAB Navigate, Salesforce or other CRM tools. Experience in outside sales, cold calling, marketing, or comparable field. Experience with applicable laws, rules, and regulations related to higher education, including those related to student privacy and academic policies. Conversational fluency in a language other than English, especially Spanish Operation of a State Vehicle | Yes Supervises Employees | No Required Travel | Minimal
Posting Detail Information
Posting Number | CLS_4862P Recruitment Type | General Public - G Number of Vacancies | 1 Position End Date (if temporary) | Job Open Date | 11/10/2026 Job Close Date | 12/10/2026 Open Until Filled | Agency Website | vpcc.edu Contact Name | Email | Phone Number | Special Instructions to Applicants | In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155 Additional Information | Background Check Statement Disclaimer | The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/ EEO Statement | The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors. ADA Statement | The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested. E-Verify Statement | VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes. Quicklink for Posting | https://jobs.vccs.edu/postings/102982
