Edtech.com's Summary

University of Toronto is hiring a Student Services Assistant. The role provides front-line support through New College's Registrar's Office, helping prospective applicants and current undergraduate students with questions about programs, policies, and financial aid. The assistant also schedules appointments, resolves routine issues, and refers students in distress to appropriate support.

Highlights

Respond to enquiries from prospective students, applicants, and current students within the scope of the role, and redirect them to the right office when needed.
Schedule appointments for prospective students, applicants, and current students to address their individual needs.
Provide detailed information on program and course eligibility requirements, procedures, policies, and deadlines, as well as financial aid issues.
Troubleshoot and resolve routine issues, and offer basic support and general referrals to individuals in distress.
Bachelor's degree or an acceptable equivalent combination of education and experience.
Minimum two years of front-line registrarial student services experience supporting a diverse student population in a post-secondary environment.
Experience screening student requests for academic advising or short-term counselling appointments, and identifying and resolving anomalies in student records.
Advanced skills with Microsoft Office, ROSI/ACORN, and Degree Explorer or similar technical tools.
Knowledge of New College and of Faculty of Arts & Science policies and procedures is an asset, as is experience guiding students through financial aid and scholarship applications.
Pay band of $70,633 with annual step progression to a maximum of $90,329 in a full-time continuing position.

Student Services Assistant Full Description

Student Services Assistant

Faculty/Division: New College

Department: New College

Campus: St. George (Downtown Toronto)

Req ID: 50835

Your opportunity:

Working as part of a collaborative team, the Student Services Assistant provides friendly, knowledgeable, and timely service. Together with the rest of the Registrar’s Office, the Student Services Assistant provides front-line support and creates a welcoming environment for all prospective and current students.

As a member of the Registrar’s Office, the Student Services Assistant, will be committed to an equity that recognizes, supports, and responds to the diverse histories, lived and marginalized experiences of students and many communities.

Your responsibilities will include:

Responding to enquiries within the defined scope of the role and redirecting as appropriate
Scheduling appointments for prospective students, applicants, and current students to address individual needs
Providing detailed information on program and/or course eligibility requirements, procedures, policies and deadlines
Providing detailed information on processes, policies, and procedures
Providing detailed information regarding financial aid issues
Troubleshooting and resolving routine issues
Providing basic support and general referrals to individuals in distress

Essential Qualifications:

Bachelor's Degree or an acceptable equivalent combination of education and experience.
Minimum two (2) years of relevant experience providing front-line registrarial student services support to a diverse student population in a post-secondary environment.
Experience providing academic program information and working with prospective and undergraduate students.
Experience reviewing requests and screening students for academic advising or short-term counselling appointments.
Experience maintaining, identifying, and resolving anomalies with student records.
Advanced skills with Microsoft Office Suite (e.g. Word, Excel, PowerPoint, Outlook), ROSI/ACORN, and Degree Explorer or similar technical tools.
Excellent written and verbal communications skills.
Excellent interpersonal skills.
Excellent ability to prioritize and adapt to ongoing changes in priorities.
Demonstrated strong student and client service orientation and experience fostering equity, diversity and inclusion in a student services environment.

Assets (Nonessential):

Knowledge of New College.
Knowledge and experience with policies and procedures at the Faculty of Arts & Science.
Experience and ability to analyze administrative processes and procedures and passionate about making recommendations to improve services for students.
Experience providing financial aid and student awards/scholarships information, and guiding prospective and undergraduate students in completing applications.

To be successful in this role you will be:

Adaptable
Approachable
Motivated self-learner
Multi-tasker
Organized
Possess a positive attitude

Closing Date: 11/09/2026, 11:59PM ET

Employee Group: USW

Appointment Type: Budget - Continuing

Schedule: Full-Time

Pay Scale Group & Hiring Zone:

USW Pay Band 09 -- $70,633 with an annual step progression to a maximum of $90,329. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.

Job Category: Student Services

Lived Experience Statement

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

Diversity Statement

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP.

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact [email protected].

Indigenous Substantiation Process

The University of Toronto has implemented a process to substantiate Indigenous Membership/Citizenship/Enrolment for candidates who identify as Indigenous. For more information about this process, please refer to the Indigenous Substantiation Website.

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