Edtech.com's Summary

Arizona State University is hiring a Student Services Coordinator, Sr. This role connects students to academic, professional, and personal support services by triaging inquiries, providing guidance, and assisting with academic and administrative processes to enhance student persistence and graduation rates. The position ensures timely support and fosters a positive student experience aligned with the Fulton Difference Student Center's commitment to student success.

Highlights

Serve as the primary contact for students at the Fulton Difference Student Center front desk.
Manage and triage student inquiries via in-person, phone, email, and Salesforce case queues.
Provide guidance on academic policies, procedures, scheduling advising appointments, and assist during orientation peak periods.
Promote student independence in navigating university systems while fostering an inclusive and welcoming environment.
Support outreach campaigns, engagement initiatives, events, and may supervise student employees.
Required proficiency in Salesforce, PeopleSoft, and Microsoft Office Suite (Word, Excel, Outlook).
Minimum qualifications include a bachelor's degree with three years relevant experience or equivalent combination of education and training.
Strong interpersonal, communication, problem-solving, and organizational skills are desired.
Annual salary range: $47,000 - $52,000 depending on experience.
Position located on the Tempe campus within the Ira A. Fulton Schools of Engineering, focusing on aiding engineering students' success.

Student Services Coordinator, Sr. Full Description

Job Profile:Student Support Specialist 2

Job Family:Student Support Services

Time Type:Full time

Max Pay - Depends on experience:$52,000.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Connects students to a variety of academic, professional, and personal support services to overcome academic and non-academic barriers and enhance their skills to increase persistence and graduation rates.

Job Description:

The Student Services Coordinator, Sr. serves as a valuable point of contact for students at the Fulton Difference Student Center (FDSC). This role is responsible for triaging student inquiries, providing clear guidance on next steps, and assisting students directly with academic and administrative processes. The position ensures students receive timely, accurate support and fosters a positive experience aligned with the Fulton Difference commitment to student success.

The FDSC is dedicated to creating exceptional student experiences within the Ira A. Fulton Schools of Engineering. The goal of the FDSC is to empower students through personalized support, innovative programming, and collaborative engagement. We provide resources and guidance that help students thrive academically, professionally, and personally; striving to ensure students have awareness of and knowledge about the tools and opportunities in place to support their success and make the most of their Fulton experience.

Position Salary Range:

$47,000 - $52,000 per year; DOE.

Essential Duties:

Serve as the point of contact for students at a centrally located front desk, providing quick answers and directing them to appropriate resources
Triage inquiries received in person, by phone, or via email, and determine whether to resolve immediately or escalate to an advisor
Manage cases in multiple Salesforce queues, assigning to advisors or triaging to other ASU departments when needed
Respond to general inquiries regarding academic policies, procedures, and campus resources using approved scripts or FAQs
Schedule advising appointments and assist with orientation or express advising sessions during peak periods
Draw upon a strong awareness of academic policies and procedures
Provide proactive guidance to help students meet academic and administrative deadlines and avoid barriers to success
Educate students on how to navigate university systems and processes independently
Contribute to creating an inclusive and welcoming environment for all students
Support and deliver engagement initiatives and events that foster community and belonging
Utilize reports, macros, quick text, and templates for efficient communication in case management systems
Support proactive outreach campaigns by preparing materials and tracking responses
Answer phone calls for multiple Advising units within the Fulton Schools of Engineering
Coordinate with academic advisors, student success team members, and student employees to ensure timely case resolution. May supervise student employees
Provide clear, courteous, and professional communication to students and staff in all interactions

Desired Qualifications:

Strong interpersonal and communication skills
Experience with enterprise systems such as Salesforce and PeopleSoft for student record management
Experienced with Microsoft Office Suite (Word, Excel, Outlook) for documentation, reporting, and communication
Problem-solving and conflict resolution skills
Strong organizational skills for managing multiple priorities and deadlines

Working Environment:

Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work
Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds
Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts
Ability to clearly communicate to perform essential functions

Department Statement:

At the Ira A. Fulton Schools of Engineering, we are delivering a world-class learning experience for our students and advancing research and innovation — all at scale. The Fulton Schools research enterprise leads use-inspired research and key national initiatives, including the Southwest Advanced Prototyping Hub, accelerating microelectronics and workforce development for the Department of Defense. We also lead the Electrified Processes for Industry Without Carbon Clean Energy Manufacturing Institute, supported by the Department of Energy, aiming to reduce carbon emissions and strengthen manufacturing. As the lead institution for the Center for Accelerating Operational Efficiency, we enhance homeland security operations through advanced tools and technologies. Additionally, we lead an NSF Engineering Research Center developing sustainable civil infrastructure and partner with another ERC advancing clean water technology.

The Fulton Schools hosts numerous research centers that leverage faculty expertise to drive engineering innovation and entrepreneurship across four interdisciplinary impact areas: Climate Technology Solutions, Competitive Manufacturing in an Advanced Economy, National and Economic Security, and Technology-Enhanced Health and Medicine. Our faculty are achieving excellence at scale, positioning the Fulton Schools among the nation's top engineering colleges for invention disclosures, U.S. patents, and startups.

We are an engineering school on the rise at the nation's most innovative university, situated in the heart of its fastest-growing metropolitan area. The breadth of our faculty's research interests and interdisciplinary approach, along with over 50 graduate and 27 undergraduate degree programs, creates a strong foundation for collaboration and the advancement of ideas that contribute to a more sustainable and livable global future.

The Fulton Schools of Engineering follows a framework of values designed to distinguish our practice and guide daily decisions in our academic, research, corporate engagement and entrepreneurial endeavors. These values influence how we recognize, reward and communicate our achievements. At the Fulton Schools of Engineering, we:

Cultivate excellence.
Deliver innovation that matters.
Encourage bold thinking.
Foster a community of learning and collaboration.
Build a foundation for all to be successful.

Working at ASU has outstanding benefits that include: health, dental and vision insurance plans; ASU/UA/NAU tuition reduction for the employee and qualified family members; life insurance and disability programs; sick leave and holidays; state and optional retirement plans; access to ASU recreation and cultural activities, and more. To estimate the value of your total compensation, please visit https://cfo.asu.edu/compensation-estimator.

Driving Requirement:Driving is not required for this position.

Location:Campus: Tempe

Funding:No Federal Funding

Instructions to Apply:

Current Employees and Students should apply directly within Workdayusing the Jobs Hub. Use this link and log in using SSO:

https://www.myworkday.com/asu/d/inst/1$9925/9925$15609.htmld

To be considered, your application must include all of the following attachments:

Cover letter
Resume/CV

Note: Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. NOTE: GA and Intern positions are counted as .5 for job experience (ie. 1 year equals 6 months experience equivalency). Only electronic applications are accepted for this position.

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ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:A fingerprint check is not required for this position.

Original Job Description