Student Services Manager

Edtech.com's Summary

College of Nursing and Health Professions is hiring a Student Services Manager. The manager oversees the daily operations of Academic Advisors, leads recruitment and retention efforts, and acts as an Academic Advisor for an assigned student caseload. They manage staff performance, develop policies, coordinate with faculty, and promote student success initiatives.

Highlights

Manage and supervise Academic Advisors, including training, onboarding, evaluation, and scheduling.
Lead recruitment and retention strategies to improve enrollment and reduce melt.
Serve as Academic Advisor for an assigned group of students, ensuring consistent student experience.
Coordinate communication between advisors, faculty, and administration.
Develop and implement policies and student success programs.
Required to have at least a Bachelor's degree and 2 years of higher education experience, preferably in leadership.
Proficient in Microsoft Office; experience with Banner, Hyperion, or similar systems is beneficial.
Maintain confidentiality and comply with FERPA and university privacy policies.
Compensation ranges from $54,630 to $81,940 per year, typically aligning with minimum to midrange based on qualifications.
Work with diverse populations and adhere to university procedures and policies.

Student Services Manager Full Description

Job Summary

The Student Services Manager is responsible for the daily oversight of the Academic Advisors and acts as the Academic Advisor for their own assigned student caseload. The Student Services Manager serves as an exemplar of academic advising to emulate college standards and expectations of excellent customer service and student-centric approach. The Manager reports to the Assistant Director.

Essential Functions

Recruitment & RetentionÂ
Manages and communicates with prospective student pipeline to improve enrollment and decrease melt â¢ Assist in recruiting events and ensure representation of student services team
Works with college and university recruiting teams for quality assurance and accuracy of recruiting material/information Administration & Management
Accomplish staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and correcting employees; developing, coordinating, and enforcing systems, policies and procedures
Oversee the day to day operations of the advising team and advocate for their success
Provide oversight, training, onboarding, and evaluations of the academic advisorsÂ
Meets regularly with chairs, faculty, and assistant director.
Disseminate information to the advisors
Coordinate schedules for advisorsâWFH/telework and approves time off.
Manage/resolve escalated student and department issues
Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
Develop and implement policies and procedures for advisorsÂ
Serve as the point person for faculty, staff, and administration when student services tasks are needed. Delegates as appropriate Student Success & Development
Act as the Academic Advisor for their assigned student caseload (See attached)
Ensure consistent student experienceÂ
Work with other student services teams to ensure best practices within CNHP
Establish and support a schedule/process for reaching out to studentsÂ
Develop and implement new programs and initiatives to promote student success Other duties as assigned.

Required Qualifications

Minimum of a Bachelor's Degree in orÂ the equivalent combination of education and work experience.
- (Please review the Equivalency Chart for additional information.)
Minimum of 2-years experience in high education, preferably in a leadership role
Advanced ability with Microsoft Office products is required; experience with Banner, Hyperion or other higher education systems is beneficial

Preferred Qualifications

Ability to maintain the confidentiality of student records and adhere to FERPA and other University policies for student privacy
Exceptional organizational & project management skills, superior attention to detail
Innovative leadership and sound judgment, problem-solving
Excellent customer service skills & helpful demeanor
Competence in working with diverse populations
Excellent working knowledge of college and university policy and procedures

Physical Demands

Typically sitting at a desk/table

Location

University City - Philadelphia, PA

Additional Information
This position is classified as Exempt, grade K. Compensation for this grade ranges fromÂ $54,630 to $Â 81,940 per year. Please note that the offered rate for thisÂ position typically aligns with the minimum to midrange of this grade, but it can vary based on theÂ successful candidateâs qualifications and experience, department budget, and an internal equity review.

Applicants are encouraged to explore the Professional Staff salary structure and CompensationÂ Guidelines & Policies for more details on Drexelâs compensation framework.Â For information about benefits, please review Drexelâs Benefits Brochure.

Special Instructions to the Applicant
Please make sure you upload your CV/resume and cover letter when submitting your application.

A review of applicants will begin once a suitable candidate pool is identified.

Original Job Description

Job Summary

Essential Functions

Recruitment & RetentionÂ
Manages and communicates with prospective student pipeline to improve enrollment and decrease melt â¢ Assist in recruiting events and ensure representation of student services team
Works with college and university recruiting teams for quality assurance and accuracy of recruiting material/information Administration & Management
Accomplish staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and correcting employees; developing, coordinating, and enforcing systems, policies and procedures
Oversee the day to day operations of the advising team and advocate for their success
Provide oversight, training, onboarding, and evaluations of the academic advisorsÂ
Meets regularly with chairs, faculty, and assistant director.
Disseminate information to the advisors
Coordinate schedules for advisorsâWFH/telework and approves time off.
Manage/resolve escalated student and department issues
Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
Develop and implement policies and procedures for advisorsÂ
Serve as the point person for faculty, staff, and administration when student services tasks are needed. Delegates as appropriate Student Success & Development
Act as the Academic Advisor for their assigned student caseload (See attached)
Ensure consistent student experienceÂ
Work with other student services teams to ensure best practices within CNHP
Establish and support a schedule/process for reaching out to studentsÂ
Develop and implement new programs and initiatives to promote student success Other duties as assigned.

Required Qualifications

Minimum of a Bachelor's Degree in orÂ the equivalent combination of education and work experience.
- (Please review the Equivalency Chart for additional information.)
Minimum of 2-years experience in high education, preferably in a leadership role
Advanced ability with Microsoft Office products is required; experience with Banner, Hyperion or other higher education systems is beneficial

Preferred Qualifications

Ability to maintain the confidentiality of student records and adhere to FERPA and other University policies for student privacy
Exceptional organizational & project management skills, superior attention to detail
Innovative leadership and sound judgment, problem-solving
Excellent customer service skills & helpful demeanor
Competence in working with diverse populations
Excellent working knowledge of college and university policy and procedures

Physical Demands

Typically sitting at a desk/table

Location

University City - Philadelphia, PA

Special Instructions to the Applicant
Please make sure you upload your CV/resume and cover letter when submitting your application.

A review of applicants will begin once a suitable candidate pool is identified.

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Student Services Manager

Edtech.com's Summary

Student Services Manager Full Description

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