The Hub for Student Services Counselor

🇺🇸 Hybrid - Fort Collins, CO

🕑 Full-Time

💰 $46K - $50K

💻 Academic Advising

🗓️ September 27th, 2025

Edtech.com's Summary

Colorado State University is hiring a The Hub for Student Services Counselor. The role involves communicating with students, parents, and educational personnel about financial aid, billing, employment, residency, records, registration, and housing/dining services, while providing integrated, student-centered support. Counselors also participate in outreach and maintain strong customer service, collaborating with various university departments.

Highlights

Counsel students, parents, and educational personnel regarding financial aid, billing, employment, records, and housing/dining services through multiple communication channels.
Maintain high standards of customer service with efficiency, accuracy, organization, and tact.
Participate in outreach events on and off campus, promoting student awareness and engagement.
Engage in continuous training to stay updated on policies, cultural competence, and institutional procedures.
Collaborate with partner offices such as Financial Aid, Registrar, and Housing and Dining Services for seamless student service.
Use judgment and discretion in handling sensitive and confidential information.
Required qualifications include a bachelor's degree, at least one year of professional counseling or customer service experience, and strong written communication skills.
Preferred qualifications include experience with student services functions, proficiency in languages like Spanish/ASL, and familiarity with systems such as Ellucian Banner, WaitWell, Mitel, Helpspot, or Ivy.ai.
Position offers a hybrid work model and a proposed annual salary range of $46,000 to $50,000.
Federal regulatory compliance requires good standing on any Title IV student loans and a background check including fingerprint submission.