DeVry University
Student Services Representative I
Edtech.com's Summary
- Manage incoming service inquiries from online students via phone and electronic communication.
- Provide information on transcript requests and website details.
- Meet or exceed service metrics, including call monitoring scores and adherence.
- Assist with special projects and additional duties as assigned.
- Requires proficiency in PC skills, Excel, Word, and typing.
- Requires customer service experience and excellent verbal and written communication skills.
- Associate degree or two years of college required; bachelor's degree preferred.
- Experience in call center environment preferred.
- Must work a flexible schedule, including evenings and weekends.
- Offers benefits including 401(k) match, paid tuition, medical coverage, paid time off, and wellness programs.
Student Services Representative I Full Description
DeVry University strives to close our societyâs opportunity gap and address emerging talent needs by preparing learners to thrive in careers shaped by continuous technological change. Through innovative programs, relevant partnerships, and exceptional care, we empower students to meaningfully improve their lives, communities, and workplaces.
Our colleague experience is an area of obsessive focus. At DeVry University, we care about you. Because, only through you can we deliver our unique Care Formula to our learners and partners.
Opportunity:
Responsible for handling all incoming service-related questions and concerns from students currently enrolled in online courses. Provides support to multiple departments.
Responsibilities:
⢠Provides general information to all students taking online courses and handles general requests such as transcript requests, website information.
⢠Handles all incoming service-related inquiries via phone and electronic communication avenues within established service metrics.
⢠Provides follow-up to students with service-related requests as necessary.
⢠Consistently meets/exceed service metrics that are set in place (including, but not limited to service level percentages, call monitoring scores, and adherence).
⢠Must be able to work a flexible schedule that includes evening and weekend hours.
⢠Assists will special projects.
⢠Completes other duties as assigned.
Qualifications:
⢠Associates or equivalent 2 years of college experience required.
⢠Bachelor's degree preferred.
⢠Customer service experience required.
⢠Excellent verbal and written communication skills required.
⢠Proficiency in PC skills, Excel, Word and keyboard typing required.
⢠Experience working in a call center environment preferred.
⢠Ability to work both independently and in a team environment.
⢠Proactive, self-starter and detailed oriented.
⢠Excellent active listening skills.
⢠Ability to demonstrate attentiveness, empathy and self-control.
⢠Enthusiasm for customer care and proving the highest quality of service.
*This job will be posted until 3/28/2026.
DeVry University offers benefit options for full-time colleagues, including:
⢠401(k) and Roth Plan w/match
⢠Paid Tuition Program
⢠Remote and Flex Work Options
⢠Medical, Dental and Vision Coverage
⢠Paid Time Off
⢠Paid Parental Leave
⢠Fertility Coverage
⢠Family and Domestic Partner Coverage
⢠Adoption Assistance
⢠Wellness Programs
⢠Volunteer Time Off
⢠Technology Stipend
⢠Career Development Programs
⢠Mental Health Care Programs
⢠Tax Savings Account (FSA and HSA)
⢠Short-Term/Long-Term Disability Coverage
⢠Life, Accident, AD&D, Critical Illness Insurance
⢠Auto/Homeowners, Pet and Legal Insurance
⢠Exclusive Discount Programs
⢠Family Care Services
⢠2nd.MD, a virtual expert medical consultation service
⢠Health Advocacy Service
Benefits vary based on employment status.
We believe that a vibrant and collaborative workplace is essential to our educational mission and the success of our community.
We are committed to a workplace environment where all colleagues feel valued, respected, and supported.
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