University of South Carolina
Student Success Coach
🇺🇸 Sumter, SC
🕑 Full-Time
💰 $45K
💻 Academic Advising
🗓️ July 3rd, 2025
CRM
Edtech.com's Summary
University of South Carolina is hiring a Student Success Coach. The coach supports students from enrollment through graduation by providing personalized success coaching, implementing interventions to improve persistence, retention, and graduation rates, and delivering exceptional customer service.
Highlights
- Provide individualized academic coaching and develop action plans for student success.
- Conduct outreach and collaborate with faculty and advisors to support students.
- Engage in early intervention and alert systems for student support.
- Maintain detailed records and generate reports using CRM systems.
- Advocate for students by connecting them with campus resources.
- Pursue professional development opportunities for continual growth.
- Must possess knowledge of student retention and development theories.
- Required skills include academic/life coaching, communication, problem-solving, and use of student information systems and CRMs.
- Requires a bachelor's degree plus at least 2 years of related experience or equivalent qualifications.
- Preferred qualifications include a master’s degree in relevant fields and experience in college-level coaching or advising.
- Starting salary is $45,133 for full-time employment at USC Sumter College under Palmetto College.
Student Success Coach Full Description
Student Success Coach
Please see Special Instructions for more details.
The University of South Carolina requires individuals to apply online for all job vacancies. You may access the USC Jobs Online Employment site at https://uscjobs.sc.edu. As part of the online process, a cover letter, resume, copies of all college transcripts and list of three references must be attached to the online application form. If you have any questions about the application procedures, please call (803) 938-3721. Review of applications will begin immediately and continue until the position is filled.
Logo |
Posting Number | STA00493PO25
Job Family | Student Enrichment
Job Function | Student Experience
USC Market Title | Student Experience Coordinator
Link to USC Market Title | https://uscjobs.sc.edu/titles/133984
Job Level | P2 - Professional
Business Title (Internal Title) | Student Success Coach
Campus | Sumter
Work County | Sumter
College/Division | USC Sumter College/Division Level
Department | USC Sumter - Palmetto College
State Pay Band | 5
Approved Starting Salary | 45,133
Advertised Salary Range | 45,133
Location of Vacancy |
Part/Full Time | Full Time
Hours per Week | 37.5
Work Schedule |
Basis | 12 months
Job Search Category | Student Services
Posting Number | STA00493PO25
Job Family | Student Enrichment
Job Function | Student Experience
USC Market Title | Student Experience Coordinator
Link to USC Market Title | https://uscjobs.sc.edu/titles/133984
Job Level | P2 - Professional
Business Title (Internal Title) | Student Success Coach
Campus | Sumter
Work County | Sumter
College/Division | USC Sumter College/Division Level
Department | USC Sumter - Palmetto College
State Pay Band | 5
Approved Starting Salary | 45,133
Advertised Salary Range | 45,133
Location of Vacancy |
Part/Full Time | Full Time
Hours per Week | 37.5
Work Schedule |
Basis | 12 months
Job Search Category | Student Services
About USC
About University of South Carolina | From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.
Benefits for FTE Positions
The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the "Working at USC" section on the Applicant Portal at https://uscjobs.sc.edu. Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding.
Position Description
Advertised Job Summary
The student success coach supports students from the time of enrollment through graduation. This position is responsible for executing success coaching techniques and strategies, which encompasses providing personalized guidance to implementing a scaled set of interventions for enhancing student success and increasing persistence, retention, and graduation. The student success coach provides exceptional customer service at all times. Must have knowledge of best practices for student retention, student success, and student development theories., experience in academic and/or life coaching, providing direction and guidance to students. Requires the ability to connect and build a trusting relationship with students, work independently and with colleagues in a team effort, work in a fast-paced environment, respond well under pressure, and adapt to change, meet deadlines and prioritize simultaneous work assignments; active listening and problem-solving skills, exceptional oral and written communication skills and experience with using multiple types of technologies, including student information systems and CRMs.
Job Related Minimum Required Education and Experience | Requires a bachelor’s degree in a job related field and 2 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience.
Required Certification, Licensure/Other Credentials |
Preferred Qualifications | Master’s degree in Higher Education Administration, Counseling, Education, Social Work, or related field and two years of relevant experience in college-level coaching, advising, and/or student advocacy.
Knowledge/Skills/Abilities
Knowledgeable of best practices for student retention, student success, and student development theories.
Experience in academic and/or life coaching;Experience with providing direction and guidance to students;Ability to connect and build a trusting relationship with students;Ability to work independently and with colleagues in a team effort;Ability to work in a fast-paced environment, respond well under pressure, and adapt to change;Ability to meet deadlines and prioritize simultaneous work assignments;Active listening and problem-solving skills;Must have exceptional oral and written communication skills;Must have experience with using multiple types of technologies, including student information systems and CRMs.
The student success coach supports students from the time of enrollment through graduation. This position is responsible for executing success coaching techniques and strategies, which encompasses providing personalized guidance to implementing a scaled set of interventions for enhancing student success and increasing persistence, retention, and graduation. The student success coach provides exceptional customer service at all times. Must have knowledge of best practices for student retention, student success, and student development theories., experience in academic and/or life coaching, providing direction and guidance to students. Requires the ability to connect and build a trusting relationship with students, work independently and with colleagues in a team effort, work in a fast-paced environment, respond well under pressure, and adapt to change, meet deadlines and prioritize simultaneous work assignments; active listening and problem-solving skills, exceptional oral and written communication skills and experience with using multiple types of technologies, including student information systems and CRMs.
Job Related Minimum Required Education and Experience | Requires a bachelor’s degree in a job related field and 2 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience.
Required Certification, Licensure/Other Credentials |
Preferred Qualifications | Master’s degree in Higher Education Administration, Counseling, Education, Social Work, or related field and two years of relevant experience in college-level coaching, advising, and/or student advocacy.
Knowledge/Skills/Abilities
Knowledgeable of best practices for student retention, student success, and student development theories.
Experience in academic and/or life coaching;Experience with providing direction and guidance to students;Ability to connect and build a trusting relationship with students;Ability to work independently and with colleagues in a team effort;Ability to work in a fast-paced environment, respond well under pressure, and adapt to change;Ability to meet deadlines and prioritize simultaneous work assignments;Active listening and problem-solving skills;Must have exceptional oral and written communication skills;Must have experience with using multiple types of technologies, including student information systems and CRMs.
Job Duties
Job Duty | Individualized CoachingProvide success coaching using academic coaching techniques through a variety of formats including drop-in interactions, individual appointments, and presentations/workshops to:
Assist students with completing individualized action plans through goal-setting, major and career exploration.
Conduct preliminary needs assessment to identify strengths and opportunities for improvement.Monitor and track student progress toward their goals and provide ongoing support andencouragement.
Essential Function | Yes
Percentage of Time | 30Job Duty | Collaboration and OutreachConduct regular outreach to students using a variety of communication methods and tools.
Use appropriate assistive technologies to diversify the delivery methods for student engagement. Collaborate with faculty and advisors to provide holistic student support.Organize and implement outreach activities focused on student success topics.
Essential Function | Yes
Percentage of Time | 20Job Duty | Early Support and Intervention
Provide early intervention as needed using success coaching techniques.
Proactively engage students in early alert interventions submitted by faculty.
Essential Function | Yes
Percentage of Time | 20Job Duty | Data Tracking & ReportingMaintain accurate records of student interactions with documentation and notes in CRM system.
Generate reports on student engagement and success metrics.
Essential Function | Yes
Percentage of Time | 10Job Duty | Student AdvocacyServe as an advocate for students based on their needs and connect students with relevant campus services.
Essential Function | Yes
Percentage of Time | 10Job Duty | Professional DevelopmentEngage in professional development opportunities for continuous growth and improvement.
Essential Function | Yes
Percentage of Time | 10
Assist students with completing individualized action plans through goal-setting, major and career exploration.
Conduct preliminary needs assessment to identify strengths and opportunities for improvement.Monitor and track student progress toward their goals and provide ongoing support andencouragement.
Essential Function | Yes
Percentage of Time | 30Job Duty | Collaboration and OutreachConduct regular outreach to students using a variety of communication methods and tools.
Use appropriate assistive technologies to diversify the delivery methods for student engagement. Collaborate with faculty and advisors to provide holistic student support.Organize and implement outreach activities focused on student success topics.
Essential Function | Yes
Percentage of Time | 20Job Duty | Early Support and Intervention
Provide early intervention as needed using success coaching techniques.
Proactively engage students in early alert interventions submitted by faculty.
Essential Function | Yes
Percentage of Time | 20Job Duty | Data Tracking & ReportingMaintain accurate records of student interactions with documentation and notes in CRM system.
Generate reports on student engagement and success metrics.
Essential Function | Yes
Percentage of Time | 10Job Duty | Student AdvocacyServe as an advocate for students based on their needs and connect students with relevant campus services.
Essential Function | Yes
Percentage of Time | 10Job Duty | Professional DevelopmentEngage in professional development opportunities for continuous growth and improvement.
Essential Function | Yes
Percentage of Time | 10
Position Attributes
Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.
Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.
Safety Sensitive or Security Sensitive | No
Hazardous weather category | Non-Essential
Hazardous weather category | Non-Essential
Posting Detail Information
Number of Vacancies | 2
Desired Start Date | 07/14/2025
Job Open Date | 06/26/2025
Job Close Date |
Open Until Filled | No
Special Instructions to Applicant
The University of South Carolina requires individuals to apply online for all job vacancies. You may access the USC Jobs Online Employment site at https://uscjobs.sc.edu. As part of the online process, a cover letter, resume, copies of all college transcripts and list of three references must be attached to the online application form. If you have any questions about the application procedures, please call (803) 938-3721. Review of applications will begin immediately and continue until the position is filled.
Quicklink for Posting | https://uscjobs.sc.edu/postings/189239
EEO Statement | The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.
Desired Start Date | 07/14/2025
Job Open Date | 06/26/2025
Job Close Date |
Open Until Filled | No
Special Instructions to Applicant
The University of South Carolina requires individuals to apply online for all job vacancies. You may access the USC Jobs Online Employment site at https://uscjobs.sc.edu. As part of the online process, a cover letter, resume, copies of all college transcripts and list of three references must be attached to the online application form. If you have any questions about the application procedures, please call (803) 938-3721. Review of applications will begin immediately and continue until the position is filled.
Quicklink for Posting | https://uscjobs.sc.edu/postings/189239
EEO Statement | The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.
Supplemental Questions
Required fields are indicated with an asterisk (*).
Applicant Documents
Required Documents
- Cover Letter
- Other Supporting Documents
- Resume
- List of References and Contact Information
Optional Documents
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