Edtech.com's Summary

K12, a Stride Company, is hiring a Student Success Coach to support student retention by delivering non-instructional interventions and personalized support focused on online learning success. The coach works closely with students and parents to identify strengths and areas for improvement, monitors academic progress, and implements targeted strategies to enhance student performance.

Highlights

Analyze student strengths and challenges to provide targeted intervention for online learning success
Conduct orientation sessions for students and learning coaches on system navigation and online learning techniques
Monitor student academic progress and adjust intervention programs accordingly
Maintain regular communication with students and families via phone, email, and web conferencing
Facilitate student program changes, withdrawals, and re-enrollment activities
Participate in staff meetings, professional development, and committee meetings
Required: Associate degree, 2+ years customer service experience, experience working with children or youth, proficiency with online tools, strong verbal and written communication skills
Preferred: Bachelor's degree, tutoring or classroom aid experience, state teaching license
Compensation varies based on education, experience, location, and benefits elections
Position requires residency in Michigan and successful background check

Student Success Coach Full Description

Student Success Coach

US - MI - Remote

Full time

Job Description

Required Certificates and Licenses: Teaching Certification not required, but preferred.

Residency Requirements: Must reside in Michigan.

The Student Success Coach supports student retention by providing non-instructional intervention and support to students.. This individual is responsible for working with students and parents to identify online learning strengths and areas for improvement, provide excellent customer service, and ensure student improvement through intervention strategies. The Academic Coach will monitor, track and address the needs of the students specifically about online learning success factors while building and maintaining relationships with students and parents. The duties of the Student Success Coach are fulfilled remotely.

K12, a Stride Company, believes in Education for ANY ONE. We provide families an online option for a high-quality, personalized education experience. Students can thrive, find their passion, and learn in an environment that encourages discovery at their own pace.

The mission of Michigan Great Lakes Virtual Academy (MGLVA) is to provide an exemplary individualized and engaging educational experience for students by incorporating school and community/family partnerships coupled with a rigorous curriculum along with a data-driven and student-centered instructional model. Student success will be measured by valid and reliable assessment data, parent and student satisfaction, and continued institutional growth within the academic community. Join us!

Passionate Educators are needed at the Stride K12 partner school, Michigan Great Lakes Virtual Academy (MGLVA). We want you to be a part of our talented team!

ESSENTIAL FUNCTIONS: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties.

· Analyzes student strengths and challenges as identified in the online learner profile and delivers targeted intervention to drive student success according to a prescribed process.

· Conducts orientation sessions for students and learning coaches at the beginning of each cohort; Educates on system navigation techniques and tips through emails, emails, orientations, phone calls and by moderating the online learning course;

· Monitors student academic progress key success metrics for identified students, and make intervention program adjustments to meet student needs;

· Conducts small group online Student and Parent Resource Sessions on academic topics as scheduled; Maintains regular contact and meetings with students and families, as assigned, via telephone, e-mail, instant messenger, and/or web conferencing to foster strong academic relationships and provide necessary support; Provides timely responses to all phone calls, emails, and e-mails received from students, staff and parents, and follow-up on teacher escalations;

· Distributes daily and weekly TotalView communiqués containing important school-level reminders; Formally communicates student progress, contact metrics and concerns/accomplishments to the Department Head on a weekly basis;

· Facilitates students changes such as program changes, withdraws, accelerations, extensions, and re-enrollment activities based on individual student needs;

· Participates in IA staff meetings, K12 Professional Development sessions, IA meetings, committee meetings, and other meetings as assigned;

· Assists with IA student network and community efforts as directed.

MINIMUM REQUIRED QUALIFICATIONS:

· Associate degree AND

· 2 or more years customer service experience

· Experience working with children or youth

· Demonstrated proficiency in using online tools and applications

· Professional verbal and writing skills

· Comfortable with online and telephone communication with customers

· Ability to pass required background check.

DESIRED QUALIFICATIONS:

· Bachelor’s Degree

· Tutoring experience or experience as a school or classroom aid

-State teaching license preferred.

Compensation & Benefits: Stride, Inc. considers a person’s education, experience, and qualifications, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee’s salary level. Salaries will differ based on these factors, the position’s level and expected contribution, and the employee’s benefits elections.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Typical school office setting (conversation, phones, light foot traffic, computers, printers, etc.)

· This is a home-office based position. A home-office workspace should be established in a distraction free area of the home.

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.

Job Type
Regular

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you can request the appropriate accommodation by contacting stridecareers@k12.com.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Stride, Inc. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other basis prohibited by federal, state, or local law. Stride, Inc. complies with all legally required affirmative action obligations. Applicants will not be discriminated against because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Original Job Description