Stride
Student Support Advisor
🇺🇸 Remote - MI
🕑 Full-Time
💰 TBD
💻 Other
🗓️ August 4th, 2025
Edtech.com's Summary
K12, a Stride Company, is hiring a Student Support Advisor to increase student and Learning Coach engagement and drive improved academic growth. The advisor manages a caseload of students by monitoring attendance, providing proactive support, facilitating onboarding, and acting as a liaison between students, Learning Coaches, teachers, and administrators.
Highlights
- Increase student engagement through monitoring login and attendance and providing interventions such as Learning Coach training and catch-up sessions.
- Provide ongoing proactive support using data resources during the student experience.
- Support students and Learning Coaches through onboarding (Strong Start) processes.
- Serve as primary contact between students, Learning Coaches, teachers, and school administration.
- Two years of college and two years of education experience or equivalent combination required.
- Proficiency in Microsoft Office Suite and web-based tools; ability to quickly learn new technology.
- Strong communication, problem-solving, organizational, and multitasking skills required.
- Familiarity with online learning environments and comfort with 25% travel required.
- Preferred qualifications include four years of college education and experience with relevant age groups and supporting technology use.
- Compensation is based on education, experience, qualifications, and other factors; typically offers fall in the lower half of the salary range.
Student Support Advisor Full Description
Student Support Advisor
US - MI - Remote
Full time
Job Description
Residency Requirements: Must reside in Michigan
The Student Support Advisor is responsible for increasing student and Learning Coach engagement within the school to drive improved academic growth. The role is committed to providing consistent support throughout the student experience.
K12, a Stride Company, believes in Education for ANY ONE. We provide families an online option for a high-quality, personalized education experience. Students can thrive, find their passion, and learn in an environment that encourages discovery at their own pace.
Passionate Educators are needed at the Stride K12 partner school, Highpoint Virtual Academy of Michigan (HVAM). We want you to be a part of our talented team!
The mission of Highpoint Virtual Academy of Michigan (HVAM) is to provide an exemplary individualized and engaging educational experience for students by incorporating school and community/family partnerships coupled with a rigorous curriculum along with a data-driven and student-centered instructional model. Student success will be measured by valid and reliable assessment data, parent and student satisfaction, and continued institutional growth within the academic community. Join us!
ESSENTIAL FUNCTIONS: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties.
- Oversee a caseload of students assigned by the school to increase engagement (e.g., monitoring student log in, class attendance) through intervention (e.g., Learning Coach training, catch up sessions, time management).
- Provide consistent proactive support to students using data resources.
- Provide support to students and Learning Coaches through the Onboarding (Strong Start) experience.
- Serve as primary point of contact between students and Learning Coaches and teachers and/or school administration.
- Pursue and apply continuous education and training to increase efficacy with the dynamic needs of their students and Learning Coaches
Minimum REQUIRED QUALIFICATIONS:
- Two (2) years of college AND
- Two (2) years of experience in education OR
- Equivalent combination of education and related experience
- Ability to pass required background check.
OTHER REQUIRED QUALIFICATIONS:
- Strong written and verbal communication skills.
- Excellent problem-solving skills.
- Organizational skills, multi-tasking abilities.
- Adaptable and comfortable in a fast-paced work environment.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint); Web proficiency.
- Familiarity with the online learning experience.
- An ability to learn new technology tools quickly (ex. database and web-based tools).
- Ability to travel 25% of the time.
DESIRED QUALIFICATIONS:
- Four (4) years of college education.
- Experience working with the proposed age group.
- Experience supporting adults and children in learning and the use of technology.
Compensation & Benefits: Stride, Inc. considers a person’s education, experience, and qualifications, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee’s salary level. Salaries will differ based on these factors, the position’s level and expected contribution, and the employee’s benefits elections. Offers will typically be in the bottom half of the range.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- This is a home-based position that may require one or more days a week in the office as determined by the supervisor. The noise level in the office is usually moderate (computers, printers, light foot traffic).
The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.
Job Type
Regular
The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.
If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you can request the appropriate accommodation by contacting stridecareers@k12.com.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Stride, Inc. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other basis prohibited by federal, state, or local law. Stride, Inc. complies with all legally required affirmative action obligations. Applicants will not be discriminated against because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
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