Edtech.com's Summary

Cengage Group is hiring a Credit Analyst. The role involves managing accounts receivable by actively contacting customers for payment, monitoring account collectability, and collaborating with other departments to resolve payment issues. The analyst also compiles and reports account information to management and customers to maintain account accuracy and reduce aged receivables.

Highlights

Maintain accounts receivable and reduce aged items through customer contact and account monitoring.
Collaborate with various departments to resolve customer payment issues.
Provide managers and customers with updated account information and documentation.
Proficient in Microsoft Office, especially Excel; preferred experience with SAP and Salesforce.
Strong communication skills, both written and oral, are essential.
Ability to work independently with minimal supervision and make sound credit decisions.
Associate degree or equivalent work experience preferred.
Compensation range: $19.00 to $25.00 USD per hour, base pay varies by experience and location.
Works with customer accounts primarily in assigned territories, supporting account collectability and goodwill.
Supports inclusive workplace culture focused on diversity and employee empowerment.

Credit Analyst Full Description

Credit Analyst (Remote)

Kentucky, USA

Virtual US OH

Full time

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values inclusion, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/.

Where you'll work: This is a virtual/remote position for candidates in the greater Cincinnati OH area. Our team comes into the office once per quarter or more frequently if the need arises.

The Credit Analyst is responsible for maintaining the accounts in as current a position as possible, thereby constantly seeking to reduce the dollar and percentage value of the aged items on the accounts receivable file.

What you will do here:

Credit/Collections

Contact customers in your assigned territory for payment and chargeback information.
Monitor accounts to ensure collectability.
Confirm that department and the appropriate company policies and procedures are being followed.
Work closely with other departments to resolve customer issues that result in non-payment.

Reporting

Provide manager with vital information regarding accounts.
Provide customers with updated account spreadsheets as needed.
Provide written correspondence to delinquent accounts in effort to collect.
Provide documentation to accounts via fax or email as needed.

Skills you will need here:

Basic (Required)

PC literacy required-proficient in Microsoft Office products including Excel
Excellent communication skills, both written and oral.
Show ability to make sound credit decisions.
Be able to handle workload with minimal supervision.
Strong organizational skills are essential in servicing the accounts in order to ensure their good will and promotion of future orders.

Preferred

Experience in SAP & Salesforce
Associate Degree or equivalent work experience.

Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.

Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com or at +1 (617) 289-7917.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.$19.00 - $25.00 USD

Original Job Description

Credit Analyst (Remote)

Kentucky, USA

Virtual US OH

Full time

We believe in the power and joy of learning

Our culture values inclusion, engagement, and discovery

Where you'll work: This is a virtual/remote position for candidates in the greater Cincinnati OH area. Our team comes into the office once per quarter or more frequently if the need arises.

What you will do here:

Credit/Collections

Contact customers in your assigned territory for payment and chargeback information.
Monitor accounts to ensure collectability.
Confirm that department and the appropriate company policies and procedures are being followed.
Work closely with other departments to resolve customer issues that result in non-payment.

Reporting

Provide manager with vital information regarding accounts.
Provide customers with updated account spreadsheets as needed.
Provide written correspondence to delinquent accounts in effort to collect.
Provide documentation to accounts via fax or email as needed.

Skills you will need here:

Basic (Required)

PC literacy required-proficient in Microsoft Office products including Excel
Excellent communication skills, both written and oral.
Show ability to make sound credit decisions.
Be able to handle workload with minimal supervision.
Strong organizational skills are essential in servicing the accounts in order to ensure their good will and promotion of future orders.

Preferred

Experience in SAP & Salesforce
Associate Degree or equivalent work experience.

About Cengage Group

Compensation

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Credit Analyst

Edtech.com's Summary

Credit Analyst Full Description

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