University of South Carolina is hiring a Student Systems Senior Business Analyst. The role involves providing expert support and consulting services for the Ellucian Banner Student Information System and related applications, leading incident triage and resolution, designing and implementing system improvements, and collaborating with cross-functional teams to set standards and plan future initiatives within the Division of Information Technology.
Highlights
Provide application support and problem resolution for Ellucian Banner SIS and related systems including BDMS, DegreeWorks, ePrint, and FormFusion.
Lead design, testing, and implementation of system upgrades and application modifications.
Collaborate with Student Systems Program Manager and other teams to develop incident, testing, security, and change management standards.
Assist management and institutional partners in prioritizing and planning activities.
Experience with Ellucian Banner or comparable enterprise student systems required; Banner Workflow, DegreeWorks, Atomic/UC4, ServiceNow, and SQL preferred.
Strong analytical, project management, and communication skills needed to manage complex technical projects and cross-departmental collaboration.
Minimum educational requirement is a bachelor's degree with at least 3 years of related experience or equivalent certification/training.
Starting salary offered at $79,302 with full-time, 37.5 hours per week schedule.
Supporting campus stakeholders including business units, IT teams, and vendors.
Comprehensive benefits package including health insurance, retirement programs, paid tuition, paid leave, and professional development opportunities.
Student Systems Senior Business Analyst Full Description
Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email. This is an on-site position located on the downtown Columbia, SC campus.
We are only accepting applications submitted by August 10, 2025.
The University of South Carolina offers a valuable benefits package including but not limited to:
Health and Life Insurance
Retirement Programs
Paid Tuition
Dependent Scholarships
Annual Leave
Sick Leave
13 Paid Holidays (including an extended December holiday)
Paid Parental Leave
Professional Development Opportunities
Click here to learn more about why you should work at USC.
Posting Details
Posting Summary
Logo | Posting Number | STA00518PO25 Job Family | Information Technology Job Function | IT Business Systems Analysis USC Market Title | IT Business Analyst Link to USC Market Title | https://uscjobs.sc.edu/titles/133276 Job Level | P3 - Professional Business Title (Internal Title) | Student Systems Senior Business Analyst Campus | Columbia Work County | Richland College/Division | Division of Information Technology Department | IT Enterprise Applications State Pay Band | 8 Approved Starting Salary | $79,302 Advertised Salary Range | $79,302 Location of Vacancy | Columbia, SC Part/Full Time | Full Time Hours per Week | 37.5 Work Schedule | Standard working schedule: Monday – Friday from 8:30am – 5:00pm.
Must be willing to work a flexible schedule to meet the needs of the department. Basis | 12 months Job Search Category | Information Technology
About USC
About University of South Carolina | From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.
Benefits for FTE Positions The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the "Working at USC" section on the Applicant Portal at https://uscjobs.sc.edu. Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding.
Position Description
Advertised Job Summary | Spend your days enjoying one of the most beautiful university campuses in America at the University of South Carolina, located in the vibrant capital city of one of the nation’s fastest-growing states. Join us in revolutionizing the Division of Information Technology as we transform our campus into a cutting-edge technological marvel! As a Gamecock, you will be part of a dynamic, fast-paced, and talented team, while making a significant impact on the technology that powers our university and creates a #1 ranked first-year experience for our students. Enjoy an urban setting while showcasing your expertise and contributing to the next chapter of our university’s remarkable story.
The Division of IT is hiring an on-site Student Systems Sr. BA – Student Information Systems in Division of Information Technology (DoIT) .
Are you a problem-solver with a passion for higher education technology? Join our dynamic team at the Division of Information Technology (DoIT) as a Student Systems Senior BA supporting the Ellucian Banner Student Information System (SIS) and its integrated applications.
About the Role: Under the guidance of the Student Systems Program Manager, you will play a key role in supporting and enhancing enterprise-level student systems. This includes Banner SIS and related applications such as BDMS, DegreeWorks, ePrint, and FormFusion.
Key Responsibilities:
Provide expert application support and consulting services to campus stakeholders. Lead incident triage, problem resolution, and offer best practice solutions. Design, test, and implement complex projects including system upgrades and application modifications. Collaborate with cross-functional teams to develop standards for incident, testing, security, and change management. Assist in prioritizing and planning future initiatives with management and institutional partners. What We’re Looking For:
Proven experience with Ellucian Banner or similar enterprise student systems. Strong analytical and problem-solving skills. Ability to manage multiple priorities and lead complex projects. Excellent communication and documentation skills. A collaborative mindset with a commitment to continuous improvement. Why Join Us?
Be part of a mission-driven organization that supports student success. Work in a collaborative, forward-thinking IT environment. Opportunities for professional growth and development. Ready to make an impact? Apply today and help shape the future of student systems in the Division of Information Technology!
Perks
Downtown Location: Enjoy working in the heart of Columbia, SC, with easy access to vibrant city life, dining, and cultural events. Energetic Leadership: Thrive under the guidance of an energetic and innovative leadership team dedicated to transforming IT at USC, making your role impactful and exciting. Incredible Benefits You Will Not Find Elsewhere: Over 30 paid days off, paid tuition, state benefits, state retirement, and more! Professional Development: We take investing back in you seriously! We offer generous professional development opportunities throughout each year. This is an on-site position located on the downtown Columbia, SC campus. Job Related Minimum Required Education and Experience | Requires a bachelor’s degree in a job related field and 3 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience. Required Certification, Licensure/Other Credentials |
Preferred Qualifications | At least 5 years’ experience serving as a business analyst supporting the Ellucian Student Information System, Banner 9.x, for Admissions, Financial Aid, Student, or Student Accounts Receivable in a higher education institution. Previous experience with Banner Workflow, Ellucian Degree Works, Atomic/UC4 job scheduling, and ServiceNow are preferred. Ability to create SQL queries is preferred.
Knowledge/Skills/Abilities | Wide-ranging knowledge of capabilities, techniques, and intricacies of a Student Information System – including deep knowledge and experience in at least one of the following areas: Admissions, Financial Aid, Student, Student Accounts Receivable, or auxiliary areas. Possess the capability to understand and carry out complex technical analysis, facilitate instructions and assess requests. Aptitude to communicate in a clear and concise manner – including the creation and execution of presentations varying in size. Ability to work effectively with users, business partners, vendors, IT personnel and all levels of management. Competence to identify and resolve differing levels of systematic issues. Ability to plan, direct, instruct, and review the work of technical personnel as well as facilitate complex technical projects. Extensive knowledge of functional and technical documentation with the aptitude to offer assistance in development.Working knowledge of information systems software such as internet software, spreadsheet software and word processing software as well as basic PC applications and operations – including Word, Excel, and other MS Office products. Project management skills. Identification of and adherence to IT best practices and standard operating procedures for program management are important; however, flexibility in meeting the needs of customers is also a key consideration.
Job Duties
Job Duty | Provide Banner SIS production incident triage/resolution as well as problem analysis/resolution support (tier 2) for assigned modules. Collaborate with the Student Systems Program Manager, Business Analyst departmental partners, and program coordinator to review/maintain operational and service level metrics for trends, patterns, prioritization, improvements, and training needs. Build ad-hoc Banner queries to support customers and other end-users. Essential Function | Yes Percentage of Time | 35Job Duty | Collaborates with functional and technical analysts to define, analyze, develop, test, and implement system improvements and functionality in accordance with established change control and release management processes that meet business requirements and objectives. Identify current processes and procedures that are candidates for improvement and lead the implementation of future configurations that provide gains in efficiency and cost savings. Document technical requirements, system specifications, use cases, workflow diagrams, interface designs, and test plans. Develop complex SIS solutions utilizing Banner and other relevant technologies. Understand interdependencies within application module, components, and related third-party products. Leads the definition of system scope and objectives based on user-defined needs and prepares detailed functional specifications. Documents Banner business processes, testing scenarios/scripts, job aids, and end-user communications. Directs the design and implementation of multiple internal or external program/projects that are complex in nature.
Essential Function | Yes Percentage of Time | 30Job Duty | Serve as lead subject matter expert for assigned Banner modules – available to assist student functional stakeholders, project team members, and technical teams with functional and technical content, processes, and procedures. Essential Function | Yes Percentage of Time | 15Job Duty | Participate with Program Manager, peers, and other DoIT managers in continual process improvement of standards/processes for production support, incident management, problem management, change management, testing, and upgrades. Essential Function | Yes Percentage of Time | 10Job Duty | Serve as a contact for vendor partnerships facilitating meetings, communications, and evaluating proposals. Perform other business analyst support duties such as facilitating inter/intra departmental tasks, meetings, and communications as appropriate. Participate in peer-to-peer knowledge transfer and vendor training to enhance support skills. Essential Function | Yes Percentage of Time | 10
Position Attributes Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.
Safety Sensitive or Security Sensitive | No Hazardous weather category | Non-Essential
Posting Detail Information
Number of Vacancies | 8 Desired Start Date | Job Open Date | 06/26/2025 Job Close Date | 08/10/2025 Open Until Filled | No Special Instructions to Applicant | Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email. This is an on-site position located on the downtown Columbia, SC campus.
We are only accepting applications submitted by August 10, 2025.
The University of South Carolina offers a valuable benefits package including but not limited to:Health and Life InsuranceRetirement ProgramsPaid TuitionDependent ScholarshipsAnnual LeaveSick Leave13 Paid Holidays (including an extended December holiday)Paid Parental LeaveProfessional Development Opportunities Click here to learn more about why you should work at USC. Quicklink for Posting | https://uscjobs.sc.edu/postings/189818 EEO Statement | The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.
Supplemental Questions
Required fields are indicated with an asterisk (*).
* Do you have at least a bachelor's degree in a job related field and 3 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience?
Yes
No
* I understand that this position is expected to maintain an on-site work schedule at our downtown Columbia, SC campus.
Yes
No
Applicant Documents
Required Documents
Cover Letter
Resume
List of References and Contact Information
Optional Documents
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