Chapman University
Student Ticketing Support
🇺🇸 Orange, CA
🕑 Part-Time
💰 $17 per Hour
💻 Customer Support
🗓️ August 5th, 2025
Edtech.com's Summary
- Assist with ticketing and scanning at on-campus and occasional off-campus events.
- Manage Pick Up Upon Arrival tickets and RSVP lists; validate tickets using scanners.
- Sell tickets, reprint tickets, and adhere to PCI compliance for credit card handling.
- Provide customer service support during regular ticketing office hours (Monday-Friday, 9 a.m. – 4 p.m.).
- Maintain ticketing system by cleaning duplicates and formatting new accounts.
- Answer patron inquiries regarding events, parking, and directions; register vehicles for free parking.
- Required to work frequent evenings and weekends.
- Technical skills in enterprise and departmental ticketing systems required.
- Compensation: $16.50 per hour.
- Must pass a standard background check due to money handling responsibilities.
Student Ticketing Support Full Description
Student Employment will conduct the background check on candidate(s) selected
Job Number | SE140024
Position Headcount | 10
Position Title | Student Ticketing Support
Academic Year | Academic Year 2025-2026
Term or Semester | All Academic Year
Is this Role for an Undergrad or Grad Student? | Grad and Undergrad
Anticipated Pay Range | $16.50 - $16.50
Pay Range Information
Chapman University is required to provide a reasonable estimate of the compensation range for this position. This range takes into account a variety of factors that are considered in making compensation decisions, including experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. Salary offers are determined based on the final candidate’s qualifications and experience, as well as internal equity and other internal factors. The anticipated pay range is not a promise of a particular wage.
On which Campus will this work be done? | Orange
Approved Supervisor | Kevin Hargrave
Supervisor Email | kehargrave@chapman.edu
Please use dates within Chapman Academic Calendar
(https://www.chapman.edu/academics/academic-calendar.aspx)
Projected End Date | 05/25/2026
Average number of hours per week | Up to 19 Hrs
Position Summary Information
Responsibilities | EVENT SUPPORT
Assist with ticketing and scanning at free and paid events on-campus, and occasionally off-campus (transportation arranged).- Help manage Pick Up Upon Arrival tickets and RSVP lists at events.- Use scanners at events to validate tickets. Ensure all attendees have a valid ticket and send any invalid tickets back to the ticket office for further investigation.
- Sell tickets.
- Reprint tickets.- Adhere to PCI compliance regulations for dealing with credit cards.
TICKETING OFFICE SUPPORT
Provide customer service support during regular Ticketing Services hours, Monday-Friday 9 a.m. – 4 p.m., to patrons who are purchasing in-person or over the phone.- Clean up duplicates within the system on an ongoing basis.- Format and clean up new accounts within the system on an ongoing basis.- Assist with general office tasks.
PATRON INTERACTIONS:
- Complete their orders/ ticket exchanges.- Help users with their online accounts.- Answer questions about events, parking, and directions.- Register their vehicle for free parking.- Provide superb customer service to all patrons on campus including students, faculty, staff and external visitors.
- Other duties as assigned.
Required Qualifications
- Ability to work frequent evenings and weekends.
- Technical skills to use enterprise systems and departmental tools, including ticketing system.
- Interpersonal skills to work with a diverse group of individuals, both inside and outside of the university.
- Ability to use tact and diplomacy and to maintain a high level of confidentiality.
- Ability to learn and interpret university policy and departmental processes.
- Ability to work effectively both as part of a team and independently.
Desired Qualifications
- Demonstrated customer service work experience.
- Strong attention to detail.- Strong communication skills, both written and oral.
Special Instructions to Applicants
Since this position requires money handling, a standard background check will be conducted.
Student Employment will conduct the background check on candidate(s) selected
- * Most Chapman events take place during evenings or weekends. Do you have availability during those times?
- Yes
- No
- * What experience do you have, if any, with ticketing, other event logistics duties, or customer service?
(Open Ended Question) - * What do you find appealing about this role and why do you think you'd be a great fit?
(Open Ended Question)
- Resume
- Cover Letter
- Letter of Recommendation 1
- Letter of Recommendation 2
One University Drive
Orange, CA 92866
(714) 997-6815
RINKER HEALTH SCIENCE CAMPUS
9401 Jeronimo Road
Irvine, CA 92618
© 2019 CHAPMAN UNIVERSITY
Office of Human Resources
One University Drive
Orange, California 92866
TalentServices@chapman.edu
The offer of employment is contingent upon satisfactory completion and outcomes of a criminal background screening, and returning to the Office of Human Resources a signed original acceptance of the Chapman University Agreement to Arbitrate.
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