Supervisor, Student Services

Edtech.com's Summary

University of Utah is hiring a Supervisor, Student Services to oversee and coordinate daily tasks and workflow for the Residency team. The role involves supervising and training staff, assisting evaluators, managing customer escalations, and collaborating with campus partners to ensure residency policy compliance and efficient service delivery.

Highlights

Supervise Residency team’s daily processes, work assignments, and workflow prioritization.

Develop, lead, and delegate training programs for clerks and evaluators to meet ongoing needs.

Coordinate hiring activities including reviewing applications and interviewing candidates with the Residency Officer.

Serve as a key contact for students, parents, and campus departments regarding residency policies and documentation.

Handle escalated inquiries and customer service issues in collaboration with the Residency Officer.

Manage staff schedules including hybrid work arrangements to maintain adequate office coverage.

Support evaluators with residency application reviews and assist with process improvement projects.

Requires minimum five years related experience with at least two years in supervisory roles; college/university experience preferred.

Compensation is $19.25 per hour, full-time with a 40-hour work week, day shift.

Department: Office of Admissions within Academic Affairs, collaborating closely with university offices and students.

Supervisor, Student Services Full Description

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Announcement

Details

Open Date	11/11/2025
Requisition Number	PRN43554B
Job Title	Supervisor, Student Services
Working Title	Residency Area Supervisor
Career Progression Track	C
Track Level
FLSA Code	Nonexempt
Patient Sensitive Job Code?	No
Standard Hours per Week	40.00
Full Time or Part Time?	Full Time
Shift	Day
Work Schedule Summary
VP Area	Academic Affairs
Department	00295 - Office of Admissions
Location	Campus
City	Salt Lake City, UT
Type of Recruitment	External Posting
Pay Rate Range	$19.25 per hour
Close Date	02/11/2026
Priority Review Date (Note - Posting may close at any time)
Job Summary	Daily Task supervision: The Residency Area Supervisor’s primary role is to attend to the daily tasks for the Residency team members. As such, the Residency Area Supervisor assists in all aspects of Residency workflow and processes by coordinating and overseeing work assignments for evaluator and clerk staff. As different staff members need help with daily work tasks, the Area Supervisor needs to be proactive in providing guidance, in conjunction with the Residency Officer. Training: A key element of supervising staff members’ daily tasks is training team members, both training for newly hired team members as well as ongoing, continuing training. As such, this position has the prerogative and the authority to determine appropriate training needs. The Area Supervisor continually assesses the training needs for the whole team, as well as the individual needs for each team member. Then, the Area Supervisor creates training curricula that meet the needs of their assessment. The Area Supervisor is one of the principal staff members primarily responsible for leading trainings as needed, while also delegating trainings to qualified staff members, everyone from clerks to evaluators up to the Residency Officer. For all training curricula, the Area Supervisor is responsible to supervise the training to ensure that it is taught correctly. The Area Supervisor is also responsible to follow up on quality assurance after trainings have been given, to ensure that the standards and protocols from the trainings are enacted for the weeks and months afterward. Hiring: Participates with reviewing and interviewing applicants as needed in conjunction with the Residency Officer. Working with Campus Partners: The Residency Area Supervisor will correspond with campus partners including students, parents, other on campus departments, etc. to answer questions relating to residency policy, submission and processing of related documentation in conjunction with the Residency Officer. Customer Service: Handles escalated inquiry or customer service needs, from students, campus partners, and staff, in conjunction with the Residency Officer. Miscellaneous: The Area Supervisor is required to be in the office for a minimum number of days per week; this is not a fully-remote position. The Office of Admissions currently operates on a hybrid schedule. After 90 days and with management approval, employees may have the opportunity to work up to three days a week remotely. Depending on team needs and workflow demand, remote work from home days may be reduced per week to allow greater in office coverage to address these high need time periods. All hybrid work scheduling needs to be coordinated with the Residency team’s full-time staff to allow for at least 2 full time staff members to be in office each work day. Assists other areas as requested and learns relevant processes and skills. The ability to orchestrate multiple tasks simultaneously is essential.
Responsibilities	Supervise daily processes and workflow, including prioritizing daily work activities, evaluating outcomes and recommending changes Organize and supervise all staff trainings curricula, for both clerical and evaluation, in requisite skills for daily workload management. This position leads trainings, or delegates to qualified staff to lead the trainings. Build and update resources for the residency division, including procedure and training materials Provide all aspects of residency division support to staff, students, and departments Serve as a resource to identify, research and resolve problems and complaints Arrange staff scheduling, including in office/remote schedules, email inbox management, and phone schedules, all to maintain coverage Assist Evaluator staff with evaluating residency applications and relevant materials Develop and lead projects to improve services and refine processes within residency With the Residency Officer, address escalated cases and queries, including coordinating team projects to address emergent issues Participate in interviewing, hiring, and onboarding processes for new residency employees Maintain a set, pre-determined schedule of in-office days and remote work days. Scheduled in-office days must be maintained 2 days per week at a minimum (barring holidays/office closure); however, as workflow demands arise, more in-office scheduled days should be planned, up to and including 5 business days a week. This office-remote schedule will be planned in conjunction with the Residency Officer on a regular basis. Assist other areas as requested Other duties as assigned
Minimum Qualifications	Five years of experience in a related field, with two of those years working as a supervisor, or equivalency (one year of education can be substituted for two years of related work experience); knowledge of related trade or department specific equipment, systems and procedures. Demonstrated organizational, human relations and effective communication skills are also required. Some areas of assignment may require additional experience, specific licensures or registrations. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description
Preferences
Type	Benefited Staff
Special Instructions Summary
Additional Information	The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients. All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/ Online reports may be submitted at oeo.utah.edu https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* Do you have five or more years of related work experience or equivalency?
- Yes
- No
* Do you have two or more years of supervisory experience or equivalency?
- Yes
- No
* Do you have previous work experience in a college/university environment?
- Yes
- No
Residency status for students in Utah is heavily regulated by state law and policies. Please tell us about your experience working with programs for which applicants must meet specific criteria and eligibility requirements.
(Open Ended Question)
What previous professional and/or personal experiences have prepared you to take on a training and supervisory role?
(Open Ended Question)

Applicant Documents

Required Documents

Resume

Optional Documents

Cover Letter
Historical Only – Do Not Use – See Description for More Information – Appropriate discharge document (such as DD-2214) – Veteran Only
Historical Only – Do Not Use – See Document Description for More Information – Addendum to the University of Utah – Veteran Only

University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: employment@utah.edu

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Original Job Description

Toggle navigation

Supervisor, Student Services Bookmark this Posting Print Preview | Apply for this Job

Announcement

Details

Open Date	11/11/2025
Requisition Number	PRN43554B
Job Title	Supervisor, Student Services
Working Title	Residency Area Supervisor
Career Progression Track	C
Track Level
FLSA Code	Nonexempt
Patient Sensitive Job Code?	No
Standard Hours per Week	40.00
Full Time or Part Time?	Full Time
Shift	Day
Work Schedule Summary
VP Area	Academic Affairs
Department	00295 - Office of Admissions
Location	Campus
City	Salt Lake City, UT
Type of Recruitment	External Posting
Pay Rate Range	$19.25 per hour
Close Date	02/11/2026
Priority Review Date (Note - Posting may close at any time)
Job Summary	Daily Task supervision: The Residency Area Supervisor’s primary role is to attend to the daily tasks for the Residency team members. As such, the Residency Area Supervisor assists in all aspects of Residency workflow and processes by coordinating and overseeing work assignments for evaluator and clerk staff. As different staff members need help with daily work tasks, the Area Supervisor needs to be proactive in providing guidance, in conjunction with the Residency Officer. Training: A key element of supervising staff members’ daily tasks is training team members, both training for newly hired team members as well as ongoing, continuing training. As such, this position has the prerogative and the authority to determine appropriate training needs. The Area Supervisor continually assesses the training needs for the whole team, as well as the individual needs for each team member. Then, the Area Supervisor creates training curricula that meet the needs of their assessment. The Area Supervisor is one of the principal staff members primarily responsible for leading trainings as needed, while also delegating trainings to qualified staff members, everyone from clerks to evaluators up to the Residency Officer. For all training curricula, the Area Supervisor is responsible to supervise the training to ensure that it is taught correctly. The Area Supervisor is also responsible to follow up on quality assurance after trainings have been given, to ensure that the standards and protocols from the trainings are enacted for the weeks and months afterward. Hiring: Participates with reviewing and interviewing applicants as needed in conjunction with the Residency Officer. Working with Campus Partners: The Residency Area Supervisor will correspond with campus partners including students, parents, other on campus departments, etc. to answer questions relating to residency policy, submission and processing of related documentation in conjunction with the Residency Officer. Customer Service: Handles escalated inquiry or customer service needs, from students, campus partners, and staff, in conjunction with the Residency Officer. Miscellaneous: The Area Supervisor is required to be in the office for a minimum number of days per week; this is not a fully-remote position. The Office of Admissions currently operates on a hybrid schedule. After 90 days and with management approval, employees may have the opportunity to work up to three days a week remotely. Depending on team needs and workflow demand, remote work from home days may be reduced per week to allow greater in office coverage to address these high need time periods. All hybrid work scheduling needs to be coordinated with the Residency team’s full-time staff to allow for at least 2 full time staff members to be in office each work day. Assists other areas as requested and learns relevant processes and skills. The ability to orchestrate multiple tasks simultaneously is essential.
Responsibilities	Supervise daily processes and workflow, including prioritizing daily work activities, evaluating outcomes and recommending changes Organize and supervise all staff trainings curricula, for both clerical and evaluation, in requisite skills for daily workload management. This position leads trainings, or delegates to qualified staff to lead the trainings. Build and update resources for the residency division, including procedure and training materials Provide all aspects of residency division support to staff, students, and departments Serve as a resource to identify, research and resolve problems and complaints Arrange staff scheduling, including in office/remote schedules, email inbox management, and phone schedules, all to maintain coverage Assist Evaluator staff with evaluating residency applications and relevant materials Develop and lead projects to improve services and refine processes within residency With the Residency Officer, address escalated cases and queries, including coordinating team projects to address emergent issues Participate in interviewing, hiring, and onboarding processes for new residency employees Maintain a set, pre-determined schedule of in-office days and remote work days. Scheduled in-office days must be maintained 2 days per week at a minimum (barring holidays/office closure); however, as workflow demands arise, more in-office scheduled days should be planned, up to and including 5 business days a week. This office-remote schedule will be planned in conjunction with the Residency Officer on a regular basis. Assist other areas as requested Other duties as assigned
Minimum Qualifications	Five years of experience in a related field, with two of those years working as a supervisor, or equivalency (one year of education can be substituted for two years of related work experience); knowledge of related trade or department specific equipment, systems and procedures. Demonstrated organizational, human relations and effective communication skills are also required. Some areas of assignment may require additional experience, specific licensures or registrations. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description
Preferences
Type	Benefited Staff
Special Instructions Summary
Additional Information	The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients. All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/ Online reports may be submitted at oeo.utah.edu https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* Do you have five or more years of related work experience or equivalency?
- Yes
- No
* Do you have two or more years of supervisory experience or equivalency?
- Yes
- No
* Do you have previous work experience in a college/university environment?
- Yes
- No
Residency status for students in Utah is heavily regulated by state law and policies. Please tell us about your experience working with programs for which applicants must meet specific criteria and eligibility requirements.
(Open Ended Question)
What previous professional and/or personal experiences have prepared you to take on a training and supervisory role?
(Open Ended Question)

Applicant Documents

Required Documents

Resume

Optional Documents

Cover Letter
Historical Only – Do Not Use – See Description for More Information – Appropriate discharge document (such as DD-2214) – Veteran Only
Historical Only – Do Not Use – See Document Description for More Information – Addendum to the University of Utah – Veteran Only

University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: employment@utah.edu

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Supervisor, Student Services

Edtech.com's Summary

Supervisor, Student Services Full Description

Manger 1 – Student Support (Director of Student Support Services)

Associate Director for Career Exploration and Development

School Liaison - GEAR UP Program (Jackson and Dekalb Counties)

Associate Director of Career Services, World Campus

Supervisor, Student Services