Troy University
Support Analyst for Educational Technology
🇺🇸 Troy, AL
🕑 Full-Time
💰 TBD
💻 Information Technology
🗓️ July 23rd, 2025
Edtech.com's Summary
- Troubleshoot Canvas LMS technical issues and complete helpdesk requests.
- Assist with installation and maintenance of interfaces like TurnitIn, Respondus Lockdown Monitor/Browser, NetTutor, and Camtasia.
- Use Team Dynamix ticketing system daily to resolve LMS-related problems.
- Develop and deliver training presentations on Canvas LMS for faculty.
- Requires skill in technology hardware/software installation, troubleshooting, and maintenance.
- Proficiency with computer systems and strong written and verbal communication skills.
- Minimum qualifications include a bachelor’s degree in a related field or five years of IT technical support experience.
- Preferred qualification includes a bachelor’s degree and independent judgment capabilities.
- Works within the Information Technology Department under Financial Affairs and Online Education division.
- Full-time position with standard weekday hours and some weekend work as needed.
Support Analyst for Educational Technology Full Description
Position Title | Support Analyst for Educational Technology
Position Type | Professional/Salaried
Department | Information Technology - Troy
Division | Financial Affairs and Online Education
Campus | Troy Online
Work Status | Full-Time (FT)
Temporary | No
Location | Troy - T01
Job Summary | The Support Analyst for Educational Technology position is responsible for troubleshooting Canvas LMS issues, completing helpdesk requests in a timely manner in a high-paced environment and assisting and training students, staff, and faculty as needed; assisting and installing ancillary systems that interface into the Canvas LMS, including Plagiarism Detection System (TurnitIn), Respondus Lockdown Monitor/Browser/4.0 Exam Bank, NetTutor Online Tutoring and Camtasia; working daily in the Team Dynamix ticketing support system to address and resolve technical issues within Canvas; and developing training or informational presentations on the Canvas LMS to present to faculty at various training events.
Minimum Qualifications
1. Bachelor’s degree in a related field
OR
2. Minimum of five years of experience working within an informational technology technical support area
3. Skill in installation, trouble-shooting and maintenance of technology hardware and software systems
4. Demonstrated ability to interpret a variety of hardware/software specifications and take appropriate actions
5. Ability to manage multiple tasks and prioritize those tasks effectively
6. Strong written and verbal communication skills
7. Excellent computer skills
Preferred Qualifications
• Bachelor’s degree preferred.
• Requires a high level of independent judgment and decision-making within the job scope.
Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties? | No
Work Hours | Monday-Friday, 8am-5pm
Some weekend hours as needed
List any hazardous conditions or physical demands required by this position | None
Does this position have supervisory responsibility? | No
Posting Date | 07/22/2025
Closing Date |
Open Until Filled | Yes
Special Instructions to Applicants |
Quick Link | https://www.troyuniversityjobs.com/postings/44731
Last Day a Reference Provider Can Submit Reference |
Applicant Special Instructions
Qualified applications will be made available to the department/committee for review immediately upon submission. We ask that you provide email addresses for your reference providers and please be certain that the email addresses you list are accurate. If you are selected as a candidate for consideration by the department/committee, an instructional email will be sent to your reference providers to ask that they submit a reference letter on your behalf via a link to our reference portal. Separate reference letters will be requested for each position to which you apply (if applicable), so your reference providers will be contacted separately for each application on which you list them. Reference letters will not be copied from one application to another. You can assure your reference providers that our system is secure and that all letters are confidential. If your reference providers have trouble using the reference portal, please advise them to contact jobs@troy.edu.
- * How did you hear about this employment opportunity?
- Troy University employment website (www.troyuniversityjobs.com)
- Chronicle of Higher Education
- Higher Ed Jobs
- Social Media website
- Indeed
- Other employment website (please specify below)
- Employee Referral (please specify below)
- Local newspaper (please specify below)
- Professional journal (please specify below)
- Other source (please specify below)
- Please specify:
(Open Ended Question) - * Regarding your current employment status, please select one of the following:
- Not a current Troy University employee
- Current part-time Troy employee (including adjunct faculty)
- Current full-time Troy employee - initial appraisal period complete
- Current full-time Troy employee - still within initial appraisal period (six months for new employees and three months for promoted employees)
- * Do you have a Bachelor’s degree in a related field, OR a minimum of five years of experience working within an informational technology technical support area?
- Yes
- No
- Resume
- Cover Letter
- List of References
- Letter of Reference 1
- Unofficial Transcript 1
- Troy University is an Equal Employment Opportunity and Affirmative Action employer.
- Troy University participates in eVerify.
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