Ellucian
Support Technician
🇺🇸 Muskegon, MI
🕑 Full-Time
💰 TBD
💻 Other
🗓️ August 28th, 2025
Intune
SaaS
Edtech.com's Summary
Ellucian is hiring a Support Technician with AV experience to provide on-site technical assistance, troubleshoot complex technology issues, and support audiovisual, classroom, and lab technology at Muskegon Community College. The role involves delivering consultative support and training to faculty, staff, and students while maintaining high customer service standards and assisting with technology deployments.
Highlights
- Provide front-line technical support, diagnose and resolve complex issues across campus.
- Support and troubleshoot audiovisual equipment including projectors, microphones, displays, and video conferencing tools.
- Install, configure, and repair computer hardware, software, and peripherals.
- Assist with major technology rollouts such as computer and laptop deployments.
- Offer consultative support and training to faculty, staff, and students.
- Proficiency with Windows 10/11, macOS, Microsoft Office 365, and AV technologies.
- Experience with Microsoft Intune is highly desirable.
- Strong communication, interpersonal, and problem-solving skills required.
- 3-5 years of related technical experience needed.
- Benefits include health coverage, 401k with match, parental leave, wellness programs, and professional development opportunities.
Support Technician Full Description
Support Technician (AV exp REQUIRED, ONSITE - Muskegon CC, MI)
- 221 S. Quarterline Rd, Muskegon, Michigan, US, 49442
- Services
- 6187
- 0%
About Ellucian
Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,900 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes.
Values Rooted in Purpose
We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.
About the Opportunity
As a Support Technician, you will play a key role in supporting the institution’s technology needs. You will provide front-line technical assistance, troubleshoot complex issues, and implement solutions on-site. In this role, you’ll also support classroom, AV and lab technology, assist with large-scale deployments, and provide consultative support and training to end users. You may guide or supervise student workers and will help ensure a high level of customer service across the campus community.
Where You Will Make an Impact
Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,900 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes.
Values Rooted in Purpose
We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.
About the Opportunity
As a Support Technician, you will play a key role in supporting the institution’s technology needs. You will provide front-line technical assistance, troubleshoot complex issues, and implement solutions on-site. In this role, you’ll also support classroom, AV and lab technology, assist with large-scale deployments, and provide consultative support and training to end users. You may guide or supervise student workers and will help ensure a high level of customer service across the campus community.
Where You Will Make an Impact
- Use strong communication and interpersonal skills to create a positive user experience, ensuring faculty, staff, and students feel supported and confident in using their technology effectively.
- Diagnose, troubleshoot, and resolve complex technical issues on campus.
- Apply strong problem-solving skills to identify root causes and deliver effective solutions.
- Provide audiovisual (AV) support and troubleshooting for classrooms, meetings, and campus events, including projectors, microphones, displays, video conferencing tools, and other instructional technologies.
- Install, configure, and repair computer hardware, software, and peripherals.
- Support classroom and lab technology across campus.
- Assist with major technology rollouts, including computer and laptop deployments.
- Test and evaluate new hardware and software for compatibility, efficiency, and reliability.
- Respond to client inquiries and escalated issues in a timely and professional manner.
- Provide consultative support and training to faculty, staff, and students.
- Maintain detailed documentation of processes, procedures, and improvements.
- Deliver outstanding customer service aligned with Ellucian’s service standards.
- Communicate status updates and completion details on assigned cases and projects.
What You Will Bring
- 3-5 years of related experience
- Strong problem-solving skills with the ability to think critically and resolve issues effectively.
- Experience troubleshooting and supporting PCs (Windows 10 and 11) and macOS.
- Proficiency with Microsoft Office 365 and related applications.
- Hands-on experience providing and troubleshooting audiovisual (AV) technology, including projectors, microphones, displays, and video conferencing tools.
- Strong customer service mindset with excellent interpersonal skills.
- Ability to communicate effectively with diverse groups, including faculty, staff, administrators, and students.
- Strong time management and organizational skills with the ability to meet deadlines in a fast-paced environment.
- Ability to work independently and collaboratively as part of a team.
- Exceptional written and verbal communication skills in English.
- Experience with Microsoft Intune (highly desirable).
What makes #Ellucianlife
- Comprehensive health coverage: medical, dental, and vision
- Flexible time off
- Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
- 401k w/ match & BrightPlan - to help you save for the future
- Parental Leave
- 5 charitable days to support the community that supports us
- Telemedicine
- Wellness
- Headspace Care (mental health)
- Wellbeats (virtual fitness classes)
- RethinkCare & Wellthy– caregiver support
- Diversity and inclusion programs which provide access to internal employee resource groups
- Employee referral bonuses to encourage the addition of great new people to the team
- We Foster a learning culture with:
- Education Assistance Program
- Professional development opportunities
#LI-DF1
#LI-Onsite
At Ellucian, we believe in the “power of together.” We embrace an inclusive workplace, and believe that our differences help inspire a culture of acceptance that makes our company more collaborative and innovative. We’re proud to provide equal employment opportunities for job applicants and for our employees, and we are committed to providing a process and an environment that is free from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), and other legally protected classifications. These protections extend to all management practices and decisions, including recruitment and hiring, appraisal systems, promotions, training, and career development programs. To enable employees to perform essential functions of their positions and to offer applicants a meaningful opportunity to be considered for positions, we also provide reasonable accommodations to qualified employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices. This job posting is intended to comply with all applicable laws. If we learn during the course of our recruitment process that, due to an applicant’s location, further information about the position is required, including certain salary information, the information in this posting will be supplemented accordingly. Additionally, we are aware of fake applicant schemes and have rigorous internal processes in place to mitigate such risk and inform proper authorities of any such instances that arise.
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