University of South Carolina
System Administrator
🇺🇸 Columbia, SC
🕑 Full-Time
💰 $79K - $119K
💻 Information Technology
🗓️ November 26th, 2025
ITIL
ITSM
SQL
Edtech.com's Summary
University of South Carolina is hiring a System Administrator. The role independently manages, configures, monitors, and optimizes the cloud-based ServiceNow platform to enhance enterprise IT service management. The System Administrator leads technical decision-making, ensures system stability and compliance, collaborates on workflow design, and proactively implements improvements aligned with university technology goals.
Highlights
- Manages full lifecycle of ServiceNow administration and catalog development.
- Leads system upgrades, patch management, and technical issue resolution.
- Designs, tests, and implements advanced reports and dashboards for data-driven decision-making.
- Develops and maintains documentation, training materials, and delivers user training sessions.
- Requires expert knowledge of ServiceNow administration, HTML, CSS, ASP, Visual Basic, Microsoft Access, JavaScript, SQL, and PHP.
- Strong understanding of database design, ITSM/ITIL frameworks, and compliance standards.
- Bachelor's degree in a job-related field with 3+ years of related experience required; equivalent certification or training may substitute.
- Preferred qualifications include a bachelor's degree in Information Technology Systems and direct ServiceNow experience.
- Reports to the IT Service Management department within the Division of Information Technology.
- Starting salary $79,302 with a range up to $118,953; full-time 37.5 hours/week position with flexible scheduling.
System Administrator Full Description
System Administrator
Please see Special Instructions for more details.
Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.
We are only accepting applications submitted by January 10, 2026
The University of South Carolina offers a valuable benefits package including but not limited to:
- Health and Life Insurance
- Retirement Programs
- Paid Tuition
- Dependent Scholarships
- Annual Leave
- Sick Leave
- 13 Paid Holidays (including an extended December holiday)
- Paid Parental Leave
- Professional Development Opportunities
Click here to learn more about why you should work at USC.
Posting Details
Posting Summary
Logo
Posting Number | STA00941PO25
Job Family | Information Technology
Job Function | IT Business Systems Analysis
USC Market Title | IT Business Analyst
Link to USC Market Title | https://uscjobs.sc.edu/titles/133276
Job Level | P3 - Professional
Business Title (Internal Title) | System Administrator
Campus | Columbia
Work County | Richland
College/Division | Division of Information Technology
Department | IT Service Management
State Pay Band | 8
Approved Starting Salary | $79,302
Advertised Salary Range | $79,302-$118,953
Location of Vacancy |
Part/Full Time | Full Time
Hours per Week | 37.5
Work Schedule | Standard working schedule: 8:30am – 5:00pm
Must be willing to work a flexible schedule to meet the needs of the department.
Basis | 12 months
Job Search Category | Information Technology
Posting Number | STA00941PO25
Job Family | Information Technology
Job Function | IT Business Systems Analysis
USC Market Title | IT Business Analyst
Link to USC Market Title | https://uscjobs.sc.edu/titles/133276
Job Level | P3 - Professional
Business Title (Internal Title) | System Administrator
Campus | Columbia
Work County | Richland
College/Division | Division of Information Technology
Department | IT Service Management
State Pay Band | 8
Approved Starting Salary | $79,302
Advertised Salary Range | $79,302-$118,953
Location of Vacancy |
Part/Full Time | Full Time
Hours per Week | 37.5
Work Schedule | Standard working schedule: 8:30am – 5:00pm
Must be willing to work a flexible schedule to meet the needs of the department.
Basis | 12 months
Job Search Category | Information Technology
About USC
About University of South Carolina | From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.
Veterans' Preference Statement | The University of South Carolina is committed to equal opportunity and proudly values the skills and experience military veterans bring to our workforce. Across South Carolina, we are making veterans a priority for employment and recognize their vital contributions to our state and our communities.
Veterans' Preference Statement | The University of South Carolina is committed to equal opportunity and proudly values the skills and experience military veterans bring to our workforce. Across South Carolina, we are making veterans a priority for employment and recognize their vital contributions to our state and our communities.
Benefits for FTE Positions
The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the "Working at USC" section on the Applicant Portal at https://uscjobs.sc.edu. Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding.
The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the "Working at USC" section on the Applicant Portal at https://uscjobs.sc.edu. Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding.
Position Description
Advertised Job Summary | The ServiceNow System Administrator independently manages, configures, monitors, and optimizes the cloud-based ServiceNow platform to support and enhance enterprise IT service management. This role exercises significant autonomy in ensuring the system’s stability, performance, and alignment with institutional objectives. The position leads technical decision-making for new module development, system upgrades, and process automation, collaborating with cross-functional teams to design scalable, efficient workflows. The administrator is accountable for maintaining platform integrity, ensuring compliance with governance and security standards, and proactively identifying improvements that advance the university’s technology strategy.
Job Related Minimum Required Education and Experience | Requires a bachelor’s degree in a job related field and 3 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience.
Required Certification, Licensure/Other Credentials
Preferred Qualifications | Bachelor’s degree in Information Technology Systems or equivalency. ServiceNow platform experience.
Knowledge/Skills/Abilities | Expert knowledge of ServiceNow administration, including configuration, workflow automation, and integration across enterprise systems. ·Proficient in web and application development using HTML, CSS, ASP, Visual Basic, Microsoft Access, JavaScript, SQL, and PHP. Strong understanding of database design, data integrity, and query optimization for reporting and automation. Demonstrated ability to analyze complex business processes and independently design scalable technical solutions. Skilled in system troubleshooting, patch management, and process improvement with minimal supervision. Ability to develop and maintain documentation, reports, and dashboards supporting data-driven decisions. Knowledge of IT service management (ITSM/ITIL) frameworks and best practices for governance and compliance. Proven project management and prioritization skills, managing multiple initiatives simultaneously with independence. Strong communication and collaboration abilities, translating technical requirements for non-technical audiences.
Commitment to continuous learning and innovation, proactively applying emerging technologies to improve performance and efficiency.
Job Related Minimum Required Education and Experience | Requires a bachelor’s degree in a job related field and 3 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience.
Required Certification, Licensure/Other Credentials
Preferred Qualifications | Bachelor’s degree in Information Technology Systems or equivalency. ServiceNow platform experience.
Knowledge/Skills/Abilities | Expert knowledge of ServiceNow administration, including configuration, workflow automation, and integration across enterprise systems. ·Proficient in web and application development using HTML, CSS, ASP, Visual Basic, Microsoft Access, JavaScript, SQL, and PHP. Strong understanding of database design, data integrity, and query optimization for reporting and automation. Demonstrated ability to analyze complex business processes and independently design scalable technical solutions. Skilled in system troubleshooting, patch management, and process improvement with minimal supervision. Ability to develop and maintain documentation, reports, and dashboards supporting data-driven decisions. Knowledge of IT service management (ITSM/ITIL) frameworks and best practices for governance and compliance. Proven project management and prioritization skills, managing multiple initiatives simultaneously with independence. Strong communication and collaboration abilities, translating technical requirements for non-technical audiences.
Commitment to continuous learning and innovation, proactively applying emerging technologies to improve performance and efficiency.
Job Duties
Job Duty | System Administration and Catalog Development: Independently oversees the full life cycle of ServiceNow system administration and catalog development. Manages, configures, monitors, and optimizes the cloud-based ServiceNow platform to support and enhance enterprise IT service management Evaluates complex business processes, determines opportunities for improvement, and designs, configures, and deploys technical solutions with minimal supervision. Exercises discretion in applying technologies such as HTML, Microsoft Office, JavaScript, SQL, and Jelly (ServiceNow Core Code) to create optimized and secure ServiceNow applications that meet organizational needs.
Essential Function | Yes
Percentage of Time | 40Job Duty | Technical Administration and Process Improvement: Functions as the primary authority for diagnosing and resolving advanced ServiceNow technical issues. Independently monitors and prioritizes user issues, coordinates system updates, and oversees patch management. Leads efforts to standardize configurations, streamline workflows, and enhance platform efficiency. Designs, validates, and maintains reports and dashboards to support operational and strategic objectives. Assists in troubleshooting and restoring services by analyzing, identifying, and diagnosing faults using established processes and procedures. Works with software vendor to resolve issues and to correct errors. Proactively researches emerging technologies and best practices, using professional judgment to recommend and implement improvements.
Essential Function | Yes
Percentage of Time | 25Job Duty | Independently designs, tests, and implements advanced reports and dashboards in ServiceNow to support data-driven decision-making. Analyzes reporting needs, recommends appropriate tools or formats, and develops automated or ad hoc reporting solutions with minimal direction. Ensures accuracy, relevance, and accessibility of reporting deliverables to meet evolving business requirements.
Essential Function | Yes
Percentage of Time | 20Job Duty | Takes ownership of documentation, training, and cross-training processes to promote system knowledge and continuity. Develops and maintains comprehensive user guides, workflow documentation, and technical references. Documents system changes, and provides written and oral reports. Independently creates and delivers training sessions for staff and end users to improve adoption and system proficiency. Performs other related duties as assigned, exercising sound judgment and initiative in addressing new or complex tasks.
Essential Function | Yes
Percentage of Time | 15
Essential Function | Yes
Percentage of Time | 40Job Duty | Technical Administration and Process Improvement: Functions as the primary authority for diagnosing and resolving advanced ServiceNow technical issues. Independently monitors and prioritizes user issues, coordinates system updates, and oversees patch management. Leads efforts to standardize configurations, streamline workflows, and enhance platform efficiency. Designs, validates, and maintains reports and dashboards to support operational and strategic objectives. Assists in troubleshooting and restoring services by analyzing, identifying, and diagnosing faults using established processes and procedures. Works with software vendor to resolve issues and to correct errors. Proactively researches emerging technologies and best practices, using professional judgment to recommend and implement improvements.
Essential Function | Yes
Percentage of Time | 25Job Duty | Independently designs, tests, and implements advanced reports and dashboards in ServiceNow to support data-driven decision-making. Analyzes reporting needs, recommends appropriate tools or formats, and develops automated or ad hoc reporting solutions with minimal direction. Ensures accuracy, relevance, and accessibility of reporting deliverables to meet evolving business requirements.
Essential Function | Yes
Percentage of Time | 20Job Duty | Takes ownership of documentation, training, and cross-training processes to promote system knowledge and continuity. Develops and maintains comprehensive user guides, workflow documentation, and technical references. Documents system changes, and provides written and oral reports. Independently creates and delivers training sessions for staff and end users to improve adoption and system proficiency. Performs other related duties as assigned, exercising sound judgment and initiative in addressing new or complex tasks.
Essential Function | Yes
Percentage of Time | 15
Position Attributes
Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.
Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.
Safety Sensitive or Security Sensitive | No
Hazardous weather category | Non-Essential
Hazardous weather category | Non-Essential
Posting Detail Information
Number of Vacancies | 1
Desired Start Date | 01/16/2026
Job Open Date | 11/26/2025
Job Close Date | 01/10/2026
Open Until Filled | No
Special Instructions to Applicant | Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.
We are only accepting applications submitted by January 10, 2026
The University of South Carolina offers a valuable benefits package including but not limited to:
Health and Life Insurance Retirement Programs Paid Tuition Dependent Scholarships Annual Leave Sick Leave 13 Paid Holidays (including an extended December holiday) Paid Parental Leave Professional Development Opportunities
Click here to learn more about why you should work at USC.
Quicklink for Posting | https://uscjobs.sc.edu/postings/198751
EEO Statement | The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.
Desired Start Date | 01/16/2026
Job Open Date | 11/26/2025
Job Close Date | 01/10/2026
Open Until Filled | No
Special Instructions to Applicant | Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.
We are only accepting applications submitted by January 10, 2026
The University of South Carolina offers a valuable benefits package including but not limited to:
Health and Life Insurance Retirement Programs Paid Tuition Dependent Scholarships Annual Leave Sick Leave 13 Paid Holidays (including an extended December holiday) Paid Parental Leave Professional Development Opportunities
Click here to learn more about why you should work at USC.
Quicklink for Posting | https://uscjobs.sc.edu/postings/198751
EEO Statement | The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Do you have at least a bachelor's degree in a job related field and 3 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience?
- Yes
- No
Applicant Documents
Required Documents
- Resume
Optional Documents
- Cover Letter
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