Edtech.com's Summary

Encoura is hiring a Systems Operations Engineer to manage and support critical IT systems and technologies including OKTA, Intune/JAMF, Windows Servers, and Microsoft O365. The role involves acting as an escalation point for technical issues, mentoring Help Desk staff, collaborating with InfoSec on security incidents, and leading patching efforts to maintain a secure IT environment.

Highlights

Manage IT infrastructure and SaaS solutions such as OKTA, Intune/JAMF, Windows Servers, and Microsoft O365.
Serve as escalation point for complex technical issues and mentor Help Desk personnel on best practices.
Collaborate with InfoSec team to investigate security breaches and lead patching operations.
Responsible for AWS-based systems and participate in on-call rotation for system issue triage and resolution.
Required skills include Active Directory/Entra ID, Microsoft Intune, OKTA, PowerShell scripting, SSL/TLS administration, and AWS experience.
Must have 5 years of experience in a similar role and familiarity with SOC2 cloud-based environments.
Preferred experience with JAMF, DataDog, Atlassian administration, Terraform, Control Tower, and AWS certifications.
Role progression includes obtaining AWS SysOps certification within 6 months.
Company offers comprehensive health benefits, 401k match, paid holidays, PTO, and parental leave.
Encoura partners with over 2,000 higher education institutions and operates the largest free college and career planning program nationwide.

Systems Operations Engineer Full Description

Role Overview

We are seeking a skilled and proactive Systems Operations Engineer to manage and support a broad range of critical IT systems and technologies. This role focuses on IT infrastructure, SaaS and SSO management, and endpoint management across platforms such as OKTA, Intune/JAMF, Windows Servers, and Microsoft O365.

As a key member of the team, you will act as an escalation point for complex technical issues and mentor Help Desk staff, fostering best practices and the adoption of new tools and processes. You’ll also collaborate closely with the InfoSec team to investigate security incidents, lead patching efforts, and contribute to maintaining a secure, compliant IT environment.

A Day in the Life

Manage various systems and technologies, including: OKTA, MDM (Intune/JAMF), Windows Servers, and Microsoft O365.
Serve as an escalation point for difficult issues and mentor Help Desk personnel on best practices and new technologies.
Collaborate closely with the InfoSec team to investigate security breaches and provide guidance and execution on patching.

Role Progression

Within 1 month, you’ll: Understand the company, our business and where this role fits into the team. You will be starting to learn about technology and where specifically you will plug in. You will develop a viewpoint on the importance of security that will impact your decisions and approach in future work.
Within 3 months, you’ll:Be responsible for AWS based systems You will be the tech lead on multiple technologies (e.g. operations, security, etc.) and act on these on a daily, weekly, as needed basis. You will be in the on-call rotation and respond to triage and resolve systems issues.
Within 6 months, you'll:Attain your AWS SysOps certification (if you do not have it yet) and focus on growing your skills on technologies used by DevOps through hands on real-world daily work.

About You

Ability to work independently
Critical thinker who can solve complex technical problems
Clear communication of technical concepts and ideas
Proficient in documenting processes and work
Willingness to seek support when needed
Focus on automation of repetitive tasks
Experience working in SOC2 cloud-based environments
5 years of experience in a similar role
Proficiency with Active Directory and Entra ID (formerly Azure AD)
Experience with Microsoft Intune and managing Microsoft O365
Familiarity with OKTA
Scripting/automation skills (PowerShell preferred)
SSL/TLS Administration and Management
Intune experience
AWS experience

Nice to Have

Experience with JAMF
Familiarity with DataDog
Atlassian Administration
Experience with Terraform
Experience with Control Tower
AWS Certification(s)

What Sets Us Apart

Mission driven culture
Comprehensive health and benefits package
401k company match that vests immediately upon participation
Paid holidays and a generous PTO policy
Paid parental leave

About Us

Encoura’s mission is to empower students and institutions to create meaningful connections so everyone can make the most informed decisions to achieve their goals. Since 1972, the company has evolved its products and services to better represent the link between students and higher education institutions and to create the highest probability of student success.

With the launch of the Encoura platform in 2017, the company provides custom technology solutions that combine Eduventures research, data science, strategic enrollment, and multichannel marketing services to over 2,000 higher ed institutions. The company also offers Encourage® —the nation’s largest free college and career planning program used by millions of high school students and educators nationwide.

It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. All applicants must be eligible to work in the U.S.

Encoura endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require reasonable accommodation to complete any part of the application process or are limited in the ability and need an alternative method for applying, please contact the Talent Team.

Applicants from California, please review the CA HR Privacy Notice.

To review our privacy policy, please click this link: https://encoura.org/privacy-policy/

Original Job Description

Role Overview

A Day in the Life

Manage various systems and technologies, including: OKTA, MDM (Intune/JAMF), Windows Servers, and Microsoft O365.
Serve as an escalation point for difficult issues and mentor Help Desk personnel on best practices and new technologies.
Collaborate closely with the InfoSec team to investigate security breaches and provide guidance and execution on patching.

Role Progression

Within 1 month, you’ll: Understand the company, our business and where this role fits into the team. You will be starting to learn about technology and where specifically you will plug in. You will develop a viewpoint on the importance of security that will impact your decisions and approach in future work.
Within 3 months, you’ll:Be responsible for AWS based systems You will be the tech lead on multiple technologies (e.g. operations, security, etc.) and act on these on a daily, weekly, as needed basis. You will be in the on-call rotation and respond to triage and resolve systems issues.
Within 6 months, you'll:Attain your AWS SysOps certification (if you do not have it yet) and focus on growing your skills on technologies used by DevOps through hands on real-world daily work.

About You

Ability to work independently
Critical thinker who can solve complex technical problems
Clear communication of technical concepts and ideas
Proficient in documenting processes and work
Willingness to seek support when needed
Focus on automation of repetitive tasks
Experience working in SOC2 cloud-based environments
5 years of experience in a similar role
Proficiency with Active Directory and Entra ID (formerly Azure AD)
Experience with Microsoft Intune and managing Microsoft O365
Familiarity with OKTA
Scripting/automation skills (PowerShell preferred)
SSL/TLS Administration and Management
Intune experience
AWS experience

Nice to Have

Experience with JAMF
Familiarity with DataDog
Atlassian Administration
Experience with Terraform
Experience with Control Tower
AWS Certification(s)

What Sets Us Apart

Mission driven culture
Comprehensive health and benefits package
401k company match that vests immediately upon participation
Paid holidays and a generous PTO policy
Paid parental leave

About Us

Applicants from California, please review the CA HR Privacy Notice.

To review our privacy policy, please click this link: https://encoura.org/privacy-policy/

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