Edtech.com's Summary

Arizona State University is hiring a Systems Support Analyst (IT). The role involves providing onsite endpoint support to faculty and staff, including hardware, software, and A/V troubleshooting, software installation, network setup, and support for meetings and events. The analyst liaises with various departments to handle escalations and maintains technical documentation while fostering a collaborative culture.

Highlights

Provide onsite deskside, endpoint, and shared space support for desktops, laptops, mobile devices, and A/V equipment.
Install, update, and support software including ASU email (Outlook, Gmail) and MS Office suite; manage printers and network connections.
Utilize endpoint management tools such as JAMF, SCCM, Active Directory, and Group Policy for system support.
Support video conferencing and event planning using tools like Zoom, Skype, and the Event Management System.
Flexible work schedule including potential nights, weekends, and on-call duties.
Required qualifications: High School Diploma or equivalent experience; strong cross-platform troubleshooting skills; experience with Active Directory, SCCM, JAMF; extensive knowledge of Dell and Apple devices.
Experience with event and conference room support, remote support tools, inventory management systems, and mass computer deployments in enterprise environments.
Salary up to $60,000 annually, dependent on experience.
Work environment includes office setting with some physical activity such as lifting up to 40 lbs and accessing equipment in various spaces.
Department located at ASU Chandler Innovation Center, supporting a collaborative hub for applied research and workforce development.

Systems Support Analyst (IT) Full Description

Job Profile:IT Support Specialist 1

Job Family:IT Support Services

Time Type:Full time

Max Pay - Depends on experience:$60,000.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:
High School Diploma; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Assists with technical troubleshooting for customers in order to support the mission of the institution through technology.

Job Description:

Position Salary: $60,000 per year

ASU is the largest state university and has for the last 11 years in a row been recognized by US News and World Report as the most innovative university.

The Executive Technology Support Team, (ETS) helps ASU create and maintain innovative technology solutions and services that advance learning and discovery at the University and is at the forefront of developing IT platforms and tools that add value to the student experience.

ETS Deskside Services is seeking a Systems Support Analyst to join our support team in Tempe, Arizona. As part of the ETS, the primary duty of this position is to provide endpoint support to faculty and staff by utilizing hardware, software, A/V, and troubleshooting expertise.

As with everyone in the ETS family, culture and communications are core responsibilities in this role. Performs a variety of activities necessary to provide desktop and software application support to end users to ensure proper and effective operations.

Essential Duties:

Perform onsite deskside, endpoint, and shared space support tasks including: desktop, laptop, mobile device, and A/V support; software installation, updates, and support; ASU email (Outlook, Gmail) and MS Office suite support; printer configuration; network connection setup and troubleshooting; Operating system (Windows, Mac, and Mobile) installation, update, and support;
Utilize endpoint management tools (JAMF, SCCM, Active Directory, Group Policy, etc.)
Be capable of keeping a flexible work schedule, possibly consisting of days, nights, and weekends, and possibly on a rotating schedule, as required. On-call work may be required as well.
Support meetings and events: A/V planning, setup, and configuration; video conferencing (Zoom, Skype, etc.);
Support and use the Event Management System to schedule and plan the support of events, classes, and meetings.
Liaise with other ASU and ETS departments regarding deskside, network, security, maintenance, and other third-party vendors to ensure distribution of outage information and ensure escalated problem resolution.
Research, troubleshoot, and resolve issues while establishing proactive methods for preventing future issues before they arise.
Provide excellent customer service and establish trusted relationships with team members, location staff, and visitors.
Write and update technical documentation and asset inventories; create user-facing instructional documentation
Support faculty, staff, affiliates, and guests, both in person and remotely via email, phone, or remote control apps.
Take responsibility for fostering culture, advancing our values, and championing engagement in all its forms -- collaborating across our teams as well as participating in ETS/ASU events and programs.
Other duties as assigned

Desired Qualifications:

Ability to model empathy, compassion and emotional intelligence
Experience hiring in a values-led organization, emphasizing diversity, equity, inclusion and belonging
Ability to help foster a safe psychological space for all teammates where everyone can thrive
Ability to stimulate changes in individual, institutional, and corporate behaviors to create a more sustainable environment
Ability to lead by example in communicating, participating and encouraging support of the institution's sustainability programs
Possession of a strong work ethic focused on proactivity, with a friendly and respectful countenance
Ability to maintain a flexible schedule in order to support night and weekend events
Strong knowledge of cross-platform technical troubleshooting
Experience with Active Directory, SCCM and JAMF
Working knowledge of event and conference room support: A/V technologies; mic, speaker, and camera placement; video conferencing technologies and recording
Experience with fostering and maintaining customer partnerships
Experience with remote support tools
Experience with mass computer deployment in an enterprise environment
Extensive knowledge of Dell and Apple devices
Experience using an inventory management system to track equipment
Working knowledge of network file shares and network printers
Strong knowledge to resolve hardware and software problems
Identifies problem sources and methods of solution
Network Print Server Configuration Setup and Troubleshooting
Configuring and using Outlook client in an Exchange environment
Troubleshooting network
PC Image Deployment and Testing
Basic Project Management (Organize and schedule tasks, prioritize)
Creating and writing kb articles, policies and standards
Presenting in Groups and Training Staff; VPN Secure Connection configuration
Working knowledge of server-client model in enterprise environment
Ability to communicate technical concepts to technical and non-technical users

Working Environment:

Work in an office Setting and use office equipment (i.e., computers, printers, copiers, calculators, telephones).
Sit or stand for extended periods of time, travel moderate distances to perform work, use hands/fingers for repetitive motions.
Bending and moving under and around desks and furniture to access equipment.
Communicate orally and in writing.
Read-interpret written and oral instructions/directions.
May require lifting of items weighing up to 40 lbs.

Department Statement:

The ASU Chandler Innovation Center is a collaborative hub dedicated to innovation, hands-on learning, and workforce development. The Center brings together students, faculty, industry, and community partners to advance applied research and real-world problem-solving.

The facility includes a 17,000-square-foot fabrication shop available at no cost to ASU students, staff, and faculty for projects connected to coursework, research, university work, or recognized ASU organizations. Through strategic partnerships, industry engagement, and daily equipment-specific workshops, the Center strengthens the talent pipeline and supports economic growth in Chandler and the surrounding region.

Driving Requirement:Driving is not required for this position.

Location:Off-Campus: Chandler/Gilbert

Funding:No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.

https://www.myworkday.com/asu/d/inst/1$9925/9925$19134.htmld

To be considered, your application must include all of the following attachments:

Cover letter
Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact HR Talent Acquisition before the posting close date to request edits.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Original Job Description