Edtech.com's Summary

Premera is hiring a Team Lead, Instructional Design to lead and supervise the instructional design staff, integrating AI and automation into training programs to enhance learning experiences for Customer Service Representatives. The role involves acting as an internal consultant, evaluating training needs, and promoting professional development within the team to align with organizational goals.

Highlights

Lead and provide day-to-day supervision to curriculum development staff.
Integrate AI and automation to improve training program efficiency and effectiveness.
Act as an internal consultant offering technical advice to customer groups and stakeholders.
Develop and implement methods to evaluate training needs and effectiveness.
Promote staff professional development and career growth.
Required skills include instructional design, project management, AI or automation experience, and customer service or contact center background.
Minimum qualifications: Bachelor’s degree or four years of relevant work experience, with at least two years in technical training or procedures development and customer service.
Experience with healthcare, team leadership, and change management preferred.
Compensation ranges from $78,000 to $111,200 nationally, up to $126,800 in higher cost-of-labor markets.
Supports comprehensive total rewards including medical, dental, vision, retirement plans, wellness programs, and tuition assistance.

Team Lead, Instructional Design Full Description

Team Lead, Instructional Design

Telecommuter

Full time

Join Our Team: Do Meaningful Work and Improve People’s Lives

Our purpose, to improve customers’ lives by making healthcare work better, is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive real change by transforming healthcare.

To better serve our customers, we are fostering a culture that emphasizes employee growth, collaborative innovation, and inspired leadership. We are dedicated to creating an environment where employees can excel and where top talent is attracted, retained, and thrives. As a testament to these efforts, Premera has been recognized on the 2025 America's Dream Employers list. Newsweek honored Premera as one of America's Greatest Workplaces, America's Greatest Workplaces for Inclusion, and America's Greatest Workplaces For Mental Well-Being, Forbes ranked Premera among America’s Best Midsize Employers for the fourth time.

Learn how Premera supports our members, customers and the communities that we serve through our Healthsource blog: https://healthsource.premera.com/.

Are you energized by the possibilities of transforming how people learn and grow through AI and automation? Do you want to lead a team that leverages cutting-edge technology to create impactful training experiences for our members? If so, this is your opportunity to shape the future of instructional design at Premera!

As our Team Lead–Instructional Design, you will champion innovation by integrating AI and automation into our training programs, driving efficiency and effectiveness. Your leadership will empower our instructional design staff to deliver smarter, more personalized learning solutions—helping our Customer Service Representatives achieve their goals faster and with greater confidence. In this role, you will provide leadership and direct supervision to our instructional design staff, helping them to meet the goals of our organization. You will act as an internal consultant, offering technical advice and consultation to customer groups and stakeholders, and play a crucial role in evaluating and addressing training needs.

Join us and be part of a team that is committed to promoting professional development, fostering effective relationships, and driving continuous improvement in our training programs.

The Team Lead-Instructional Design position will help Associates meet the goals of Premera Blue Cross by providing leadership and direct supervision to the instructional design staff, and partner closely with the Training and Procedures team.

What you will do:

Act as an internal consultant, provide technical advice and consultation to customer groups and stakeholders by advising management on project operations and activities.
Develop mechanism to evaluate training needs of clients to identify training desired; identifying target groups, testing evaluation mechanism with pilot groups to determine effectiveness and efficiency; and determining best method of delivering training.
Provide day-to-day leadership to the curriculum development staff.
Develop methods to routinely assess the effectiveness of the curriculum associated training programs on multiple campuses.
Promote staff professional development and career growth.
Build effective relationships within all levels of the organization.
Successfully interface with members of our senior management team.
Effectively and positively always advocate the OCLD department’s perspective.
Independently develop and administer performance improvement plans and activities.
Promote teamwork.
Employ appropriate levels of flexibility, customer service, conflict resolution, problem solving, innovation and "big picture" thinking.
Other duties as assigned.
As part of this role, you may be assigned internal controls derived from Premera’s internal controls framework. You will be accountable for understanding the controls assigned to you, their impacts on Premera, and to ensure that they are operating effectively.

What you will bring:

A Bachelor's degree or four (4) years of work experience (Required).
Two (2) years of experience with technical training or procedures development programs (Required).
Two (2) years of experience in customer service, contact center or operations (Required).
Instructional design experience.
Project management experience.
AI or automation experience.
Previous Team Leader/supervisory experience.
Healthcare experience.
Experience working in a fast-paced training environment.
Advanced Degree.
Professional Certifications (Project Management, Technology, Performance Consulting).
Experience with Change and Transition Management.

What you will gain:

You will hone your leadership and team management skills in this role by providing day-to-day leadership and direct supervision to the curriculum development staff.
Enhance your ability to offer expert guidance and support by acting as an internal consultant, providing technical advice and consultation to customer groups and stakeholders.
Improve your skills in assessing and addressing training requirements by developing mechanisms to evaluate training needs, identifying target groups, and determining the best methods for delivering training.
Promote staff professional development and career growth will foster skills in mentoring and coaching team members.
Build effective relationships within all levels of the organization which will enhance interpersonal and communication skills, crucial for successful collaboration.

Physical Requirements:
The following have been identified as essential physical requirements of this job and must be performed with or without an accommodation:
- This is primarily a sedentary role which requires the ability to exert up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body.
- This role requires the ability to keyboard and to communicate clearly and understandably in person, and over the telephone.

Premera total rewards

Our comprehensive total rewards package provides support, resources, and opportunities to help employees thrive and grow. Our total rewards are more than a collection of perks, they're a reflection of our commitment to your health and well-being. We offer a broad array of rewards including physical, financial, emotional, and community benefits, including:

Medical, vision, and dental coverage with low employee premiums.
Voluntary benefit offerings, including pet insurance for paw parents.
Life and disability insurance.
Retirement programs, including a 401K employer match and, believe it or not, a pension plan that is vested after 3 years of service.
Wellness incentives with a wide range of mental well-being resources for you and your dependents, including counseling services, stress management programs, and mindfulness programs, just to name a few.
Generous paid time off to reenergize.
Looking for continuing education? We have tuition assistance for both undergraduate and graduate degrees.
Employee recognition program to celebrate anniversaries, team accomplishments, and more.

For our hybrid employees, our on-campus model provides flexibility to create your own routine with access to on-site resources, networking opportunities, and team engagement.

Commuter perks make your trip to work less impactful on the environment and your wallet.
Free convenient on-site parking.
Subsidized on-campus cafes make lunchtime connections with colleagues fun and affordable.
Participate in engaging on-site activities such as health and wellness events, coffee connects, disaster preparedness fairs and more.
Our complementary fitness & well-being center offers both in-person and virtual workouts and nutritional counseling.
Need a brain break? Challenge someone to a game of shuffleboard or ping pong while on campus.

Equal employment opportunity/affirmative action:

Premera is an equal opportunity/affirmative action employer. Premera seeks to attract and retain the most qualified individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, gender or gender identity, sexual orientation, genetic information or any other protected characteristic under applicable law.

If you need an accommodation to apply online for positions at Premera, please contact Premera Human Resources via email at careers@premera.com or via phone at 425-918-4785.

Premera is hiring in the following states, with some limitations based on role or city: Alaska, Arizona, Arkansas, California, Colorado, Florida, Georgia, Idaho, Iowa, Kansas, Kentucky, Maine, Michigan, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Mexico, North Carolina, Oklahoma, Oregon, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington, Wisconsin.

The pay for this role will vary based on a range of factors including, but not limited to, a candidate’s geographic location, market conditions, and specific skills and experience.

The salary range for this role is posted below; we generally target up to and around the midpoint of the range.

National Salary Range:$78,000.00 - $111,200.00

National Plus Salary Range:$78,000.00 - $126,800.00

*National Plus salary range is used in higher cost of labor markets including Western Washington and Alaska.

We’re happy to discuss compensation further during the interview because we believe that open communication leads to better outcomes for all. We’re committed to creating an environment where all employees are celebrated for their unique skills and contributions.

Original Job Description