George Mason University
Technical Service Assistant
🇺🇸 Fairfax, VA
🕑 Full-Time
💰 TBD
💻 Customer Support
🗓️ June 30th, 2025
Edtech.com's Summary
- Deploy and maintain hardware and software on devices such as registers, kiosks, and credit card readers.
- Troubleshoot network and hardware-related issues including TCP/IP and VLAN configurations.
- Lead and supervise student workers during hardware installations and repairs.
- Assist the Technology Manager with system administration and environment support.
- Ensure timely resolution of all technical requests and work with vendors to maintain operational systems.
- Maintain compliance with George Mason University policies and PCI standards.
- Required software knowledge includes mobile device management software and network troubleshooting utilities.
- Qualifications include an Associate’s degree or equivalent experience, knowledge of PCI policies, GAAP for payment reconciliation, and network troubleshooting skills.
- Preferred qualifications include a Bachelor's degree and experience managing complex projects across multiple departments.
- The role is within the Auxiliary Services and Operations department, specifically supporting the Mason Card Office and related cashless payment programs.
Technical Service Assistant Full Description
About the Department:
The Mason Card Office provides the university community with state approved identification credentials. Manages meal plan programs. Oversight of voluntary debit programs, and the subsidiary programs and services. Auditing of meal plans, and debit programs to maintain the highest level of data integrity. Provides customer service and marketing programs to enroll customers in appropriate plans and programs. Interacts with other campus departments to provide alternative methods to provide service in a cashless environment. Interacts with third-party and independent food service providers. Manages issuing university IDs, to provide high quality customer service, and secures process and inventory.
About the Position:
The Technical Service Assistant provides excellent customer service to ensure all requests are handled quickly and effectively. The position is responsible for deploying and maintaining hardware and software on endpoint devices (registers, kiosks, credit card readers), troubleshooting network and hardware related issues, leading student workers on hardware installations and repairs, assisting the Technology Manager in supporting the environment and customers, assisting in the system administrator role, ensuring that all requests are handled in a timely manner, and working with vendors to ensure all systems are operational and all operations are compliant with George Mason University policy, as well as industry best practices (PCI specifically).
Responsibilities:
Technical Support/Maintenance:Ensure proper day-to-day operation of technology applications and equipment, to include responding to trouble tickets, performing maintenance on applications, troubleshooting processes, and assisting the Technical Manager;User/role management of applications; andAssist in support of server maintenance and testing.Customer Support:Provides technical assistance to end users by answering questions and troubleshooting issues while maintaining a professional manner;Assists the Technical Manager in ensuring a high level of customer satisfaction is achieved; andAssists users in support of applications and troubleshooting devices in field.System Maintenance:Installs, tests, monitors, upgrades, troubleshoots, and repairs computer systems, networks, and peripherals, ensuring high uptimes and quick turnarounds.Account Management:Manages user account information, including rights, security, and system groups.Documentation:Documents interactions with end users, creates support/technical guidelines, and recommends improvements.
Required Qualifications:
Associate’s degree in related field, or equivalent combination of education and/or experience;Knowledge of PCI polices;Knowledge of Mobile device management software;Knowledge of GAAP, specifically in payment reconciliation; andAbility to troubleshoot networks and knowledge of TCP/IP, VLAN, and utilities associated with troubleshooting.
Preferred Qualifications:
Bachelor’s degree in related field; andExperience with managing large and complex projects involving multiple departments.
Instructions to Applicants: For full consideration, applicants must apply for the Technical Service Assistant at https://jobs.gmu.edu/. Complete and submit the online application to include three professional references with contact information, and provide a cover letter and resume for review.
Posting Open Date: June 27, 2025
For Full Consideration, Apply by: July 18, 2025
Open Until Filled: Yes
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