Pearson
Technology Services Supplier Relationship Manager
🇺🇸 Durham, NC
🕑 Full-Time
💰 TBD
💻 Operations
🗓️ August 19th, 2025
Edtech.com's Summary
- Manage strategic partner governance and track contractual commitments.
- Collaborate with internal stakeholders to align vendor services with business objectives.
- Evaluate vendor performance against SLAs and KPIs and implement improvements.
- Facilitate monthly and quarterly business reviews with partners and stakeholders.
- Ensure compliance with regulatory requirements and support dispute resolution.
- Support contracting lifecycle including RFP and SOW processes.
- Provide data, analytics, and reporting to procurement teams and leadership.
- Experience with procurement technologies like CLM, RFP tools, Jira, SharePoint, Microsoft Suite/Copilot, Smart Sheets, Ironclad, and ServiceNow.
- Strong skills in stakeholder influence, communication, leadership, problem-solving, and change management.
- Bachelor’s degree required with experience managing strategic relationships and technology contracts globally.
Technology Services Supplier Relationship Manager Full Description
Technology Services Supplier Relationship Manager
- Job: Operations
- Schedule: FULL_TIME
- Req ID: 20765
- Support strategic partner governance model through process oversight, tracking and reporting on contractual commitments/benefits, internal and external stakeholder cadence management, and documentation
- Collaborate with internal stakeholders to align vendor services with business objectives
- Evaluating vendor performance against service level agreements (SLAs) and KPIs, implementing improvements when necessary
- Facilitating monthly and quarterly business reviews with strategic partners and internal stakeholders
- Ensure compliance with regulatory requirements and internal policies. Support dispute resolution if issues arise
- Provide data, analytics, and reporting to procurement team and leaders as needed
- Support contracting lifecycle from RFP to SOW
- Support process initiatives as requested
- Provide training to stakeholders on processes and best practices
Qualifications/Experience/Education
- SRM Experience with technology service partners
- Technology procurement sourcing and contracting
- Experience with Procurement technologies (CLM, RFP, etc) and enterprise tools – Jira, Sharepoint, Microsoft Suite/Copilot, Smart Sheets, Ironclad, Service Now, etc.
- Able to influence internal and external stakeholders, executives, and leaders
- Articulate with strong communication, people, and leadership skills
- Experience of working with both virtual and physical global teams
- Strong problem solving and change management ability
- Evidence of managing strategic relationships and technology contracts
- Natural ability to interact positively with all internal stakeholders across cultures, countries, and professional disciplines
- Able to maintain impartiality and drive business outcomes
- Bachelor’s degree in a relevant field
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
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