Technology Support Analyst

🇺🇸 Hybrid - Raleigh, NC

🕑 Full-Time

💰 $50K - $55K

💻 Information Technology

🗓️ November 24th, 2025

ITSM

Edtech.com's Summary

NC State University is hiring a Technology Support Analyst. The role involves providing front-line technical assistance and customer service as part of the Service Desk team, supporting clients with troubleshooting, configuring endpoints, managing support incidents, and participating in technical projects to enhance IT services within the College of Engineering.

Highlights

Provide Tier 1 onsite and remote technical support for hardware, software, network, and audiovisual issues.
Troubleshoot and maintain endpoints, security settings, and software using Active Directory, Group Policies, Microsoft Endpoint Configuration Manager (SCCM), and Jamf.
Support computer lab technology including desktops, printers, and peripherals.
Manage support incidents, tasks, and projects in accordance with Standard Operating Procedures.
Maintain documentation in ServiceNow, Google Workspace, and Knowledge Base systems.
Assist in training and mentoring Tier 1 staff and student technicians.
Use endpoint management tools and demonstrate proficiency in Linux system configuration and troubleshooting.
Experience with incident management platforms like ServiceNow and project management practices preferred.
Requires an associate's degree with one year related experience or a bachelor's degree in Computer Science, Information Technology, or a related field.
Salary range is $50,000 to $55,123 with full benefit offerings including medical, dental, vision, retirement, and paid time off.