Technology Support Specialist

🇺🇸 Williamsburg, VA

🕑 Full-Time

💰 $47K - $54K

💻 Information Technology

🗓️ May 22nd, 2025

Edtech.com's Summary

William & Mary is hiring a Technology Support Specialist. This position provides customer support as the first point of contact for faculty, staff, and students using computers and telecommunications technology. The role includes troubleshooting issues, resolving basic technical problems, and escalating more complex issues as necessary.

Highlights

Provide customer service via phone, email, chat, and walk-ins.
Address and resolve technical problems related to hardware, software, and network connectivity.
Experience with troubleshooting and maintaining Windows and Apple software.
Utilize remote support tools for troubleshooting and training.
Install and provide support for various operating systems like Windows and Mac OS.
Compensation ranges from $47,000 to $54,000.
High school diploma or equivalent required, with potential technical certifications being a plus.