Temporary Technology Support Analyst

🇺🇸 Raleigh, NC

🕑 Temporary

💰 $26 per Hour

💻 Information Technology

🗓️ November 5th, 2025

Edtech.com's Summary

NC State University is hiring a Temporary Technology Support Analyst. The role involves delivering Tier 1 technical support onsite and remotely, troubleshooting hardware and software issues, configuring devices using Active Directory and SCCM tools, and assisting in training staff while managing client interactions with professionalism and effective communication.

Highlights

Provide Tier 1 onsite and remote technical support within the Service Desk team.
Troubleshoot network connectivity, hardware, software, and audiovisual equipment problems.
Configure device endpoints and security settings via Active Directory, Group Policies, Microsoft Endpoint Configuration Manager, and Jamf.
Manage inventory of computer lab equipment and peripherals.
Assist with client-facing and technical improvement projects and maintain documentation in ServiceNow and Google tools.
Prerequisite: Associate's or bachelor's degree in Computer Science, IT or related field, or equivalent experience.
Required experience includes 1-2 years of technical support and Windows OS installation/configuration knowledge.
Preferred skills include SCCM software deployment, Linux configuration, ServiceNow incident management, and project management.
Compensation up to $26.44 per hour with a 6-month appointment length.
Work schedule is Monday through Friday, 8 AM to 5 PM, 30 hours per week, onsite.