Temporary Technology Support Analyst

🇺🇸 Raleigh, NC 🕑 Temporary 💰 $23 - $26 per Hour 💻 Information Technology 🗓️ April 24th, 2026

Edtech.com's Summary

NC State University is hiring a Temporary Technology Support Analyst. The role involves providing Tier 1 onsite and remote technical support, troubleshooting issues related to network connectivity, hardware, software, and audiovisual equipment, and managing device endpoints and security settings. The analyst will also assist in training staff, maintain computer lab inventory, participate in projects, and support client-facing service desk operations.

Highlights

Provide Tier 1 onsite and remote technical support to clients.
Troubleshoot network, hardware, software, and audiovisual issues independently.
Configure and maintain devices using Active Directory, Group Policies, SCCM, Microsoft Endpoint Configuration Manager, and Jamf.
Assist with needs assessments, quote preparation, and purchase facilitation for computer hardware.
Manage computer lab inventory including desktops and large-format printers.
Create and maintain documentation in ServiceNow, Google Docs, Sheets, and Knowledge Base portals.
Support and mentor Tier 1 staff including Student Technicians.
Minimum qualifications include an Associate's or Bachelor's degree in Computer Science, IT, or related field, plus one year of IT experience; knowledge of Active Directory and SCCM; and ability to lift 50 pounds.
Preferred skills include experience with Microsoft Endpoint Configuration Manager, Linux configuration/troubleshooting, ServiceNow, and project management.
Compensation ranges from $23 to $26 per hour for a full-time, 11-month temporary appointment.