Training & Development Manager

Training & Development Manager

Essential Duties

• Owns and drives the organization’s learning and development strategy, aligning onboarding, upskilling, reskilling, and professional development initiatives with business priorities, workforce needs, and organizational goals.
• Partners with department leaders to identify skill gaps, define role-specific competencies and performance benchmarks, and prioritize learning needs.
• Translates business priorities into training plans, learning paths, and calendars that support current roles and future workforce capabilities.

• Leads the design, coordination, and execution of company-wide onboarding, training, upskilling, and reskilling initiatives.
• Builds consistent onboarding programs with role-specific learning objectives, assessments, and proficiency milestones in partnership with hiring managers.
• Develops ongoing learning programs, including professional and leadership development, and supports compliance training in partnership with the appropriate department owners.
• Embeds EASE’s values, culture, and standards for performance, accountability, and teamwork into learning programs.

• Develops and maintains training curricula, presentations, guides, job aids, e-learning modules, and assessments using adult learning principles.
• Facilitates engaging in-person and virtual training across departments, including systems, processes, and interpersonal skills.
• Works alongside sales and operations teams to observe workflows and translate real work into practical training.
• Equips managers and subject matter experts to deliver consistent training, coach employees, and reinforce learning on the job.

• Trains employees on EASE’s proprietary AI tools and other business systems, supporting adoption and effective use.
• Leads reskilling initiatives as technology, automation, processes, and role requirements evolve.
• Partners with Technology and business leaders to incorporate system changes into training content and evaluate employee readiness.

• Owns and maintains the Learning Management System, including content organization, learning assignments, participation tracking, completion records, and reporting.
• Coordinates training schedules, communications, logistics, and vendor relationships as needed.
• Maintains accurate and current learning materials and records in coordination with process owners.

• Accountable for defining, tracking, and reporting time-to-proficiency, training effectiveness, skills-gap identification, manager enablement, and improvements in workforce capability; partners with department leaders to achieve agreed learning and performance outcomes.
• Measures learning effectiveness through assessments, role-specific performance metrics, quality trends, retention trends, and employee and manager feedback.
• Recommends and implements program improvements based on employee performance, business outcomes, and organizational priorities.
• Stays current on industry trends, adult learning practices, and emerging learning technologies.
• Performs other duties as assigned.
• Has no direct supervisory responsibility and serves as a functional leader for learning and development across the organization.
• Provides leadership and guidance to managers and subject matter experts in identifying training needs, developing learning content, and reinforcing employee development.

• Partners with leaders to build development plans that support business needs and future workforce capabilities.
• Serves as a coach and resource to employees and leaders on learning, development, and career growth.
• Establishes training standards and agreed expectations for participation, completion, and effectiveness; monitors progress and works with department leaders to address gaps.
• Leads cross-functional learning initiatives and may coordinate or direct program-related work of employees, trainers, vendors, and subject matter experts.

• Bachelor’s degree in business, education, human resources, organizational development, supply chain, or a related field preferred.

• Minimum of 3 years of experience in corporate training, learning and development, or a related role, including designing and delivering employee training programs. This requirement applies regardless of degree status.
• Demonstrated experience owning learning programs from needs assessment and instructional design through delivery, evaluation, and continuous improvement, including onboarding or ongoing employee development.
• Experience with HubSpot, McLeod, Microsoft 365, Claude, and similar AI tools preferred.

• Supply chain, logistics, or third-party or fourth-party logistics (3PL/4PL) experience strongly preferred.
• Ability to influence and lead cross-functional initiatives without direct supervisory authority.
• Ability to evaluate learning outcomes and connect training results to employee performance and business needs.
• Hands-on approach, with a willingness to work alongside sales and operations teams to learn the work firsthand.
• Ability to learn and translate carrier sales, customer operations, accounting, and other business workflows into practical role-specific training.
• Experience with LMS platforms; Paycom experience preferred.
• Proficient in Microsoft Office Suite.
• Strong facilitation and presentation skills in live and virtual settings, including Zoom and Microsoft Teams.
• Knowledge and practical application of instructional design methodologies, such as ADDIE or SAM, and adult learning principles required.
• Experience supporting change management or leadership development programs.
• Strong interpersonal and project management skills.
• Ability to effectively communicate and collaborate with cross-functional teams.
• Strong verbal and written communication skills.
• Organization and time management skills.