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Communication Service for the Deaf (CSD)

Training Manager

🇺🇸 Remote - CA

🕑 Full-Time

💰 $69K - $78K

💻 Learning & Development

🗓️ May 12th, 2025

LMS

Edtech.com's Summary

CSD is hiring a Training Manager. The Training Manager will work with the Testing and Training Program Director to develop multicultural course content and training curriculum using a "train-the-trainer" approach. The role involves assessing training needs, creating customized training plans, utilizing various methods to enhance employee skills, and monitoring program effectiveness. Additional responsibilities include managing budgets and maintaining up-to-date knowledge of educational trends. 

Highlights 
  • Overseeing training programs and reporting on progress and improvement areas.
  • Managing staff assigned to training and development, providing both in-person and virtual support.
  • Contracting and maintaining relationships with clients and stakeholders.
  • Utilizing Microsoft Office, SharePoint, Zoom, Slack, and LMS platforms.
  • Proficiency in operations management and training practices required.
  • Salary range: $68,640.00 - $78,000.00.
  • At least three years of experience in self-administered computer-based training development.
  • Experience with the "train-the-trainer" model required.
  • Two years of experience in administering a learning management system (LMS).
  • Ability to communicate using American Sign Language is preferred.

Training Manager Full Description

Training Manager
Fully Remote • CA

Description
The Training Manager will collaborate with the Testing and Training Program Director to develop top-notch multicultural course content and training curriculum. Their focus is to teach training recipients how to train others, using a "train-the-trainer" approach. The Training Manager will assess training needs, create customized training plans, and employ various training methods to improve employees' skills and performance. They will also monitor the effectiveness of the training program, manage budgets, and stay updated on the latest trends in the field.  

 Essential Functions 
  • Oversee training programs, and report on progress, issues, and areas for improvement  
  • Manages staff assigned to perform the training of equipment or training development, including in-person and virtual support. 
  • Responsible for contracting and managing strong working relationships with clients and key internal and external stakeholders 
  • Leads coordination and integration of training efforts 
  • Accountable for and directly supervises trainers by coaching and setting expectations and building goals that align with the company, department, and their personal development growth 
  • Communicates and explains new directives, policies, or procedures to trainers 
  • Projects a positive image of the organization to employees, customers, industry, and community. 
  • Collaborates effectively with California Connect team members and business partners to identify knowledge gaps and develop training content that addresses needs and expectations 
  • Utilizes brand-centric principles and communication techniques to develop effective curricula and course content that best fits the needs of the learner 
  • Stays current and relevant in educational technology, adult learning, and educational best practices 
  • Serves as the main point of contact for internal and external partners contributing to curriculum content 
  • Provide reporting to the leadership team on training activities, statistics and quality assurance data.? 
  • Works with information technology and automation tools, including Microsoft Office, SharePoint, Zoom, Slack and various LMS platforms 
  • Other duties as assigned. 

Requirements
Knowledge, Skills and Abilities 
To perform the essential functions of this position successfully, an individual should demonstrate the following competencies:? 
  • Proficient in operations management and training practices and principles? 
  • Ability to build and maintain working relationships with many different cross-functional teams  
  • Excellent communication skills, an ability to be concise, and strong instincts on how to communicate most effectively with partners/requestors, such as when to reach out by email vs by phone  
  • A strong balance of leadership, business acumen, and technical skills? 
  • Easily adaptable to a rapidly changing, fast-paced environment and highly responsive to client and consumer issues, concerns and demands 
  • Demonstrated effective problem-solving skills  
  • Proven ability to manage multiple priorities from inception to completion  
  • Working knowledge of Microsoft Office products (Outlook, Excel, PowerPoint, Word, etc.) 
  • Ability to?build and supervise high-performance, remote work teams 
 
Qualifications 
*CA residency required for this role*
  • A minimum of three (3) years of experience within the past ten (10) years, leading and managing the development of self-administered computer-based training. 
  • A minimum of one (1) year of experience developing training courseware that teaches training recipients how to train others (i.e. a “train-the-trainer” model). 
  • A minimum of two (2) years of experience administering a learning management system (LMS).  
  • Ability to communicate effectively using American Sign Language (preferred) 

Salary Description
$68,640.00 - $78,000.00