Edtech.com's Summary

EmblemHealth is hiring a Training Specialist. This role involves delivering operations training programs that use a blended approach, including instructor-led modules, self-paced activities, group activities, and eLearning. Responsibilities include facilitating various training courses, providing constructive feedback, adjusting training based on assessments, and handling logistics for classes.

Highlights

Deliver and facilitate training programs in-person and virtually.
Manage class sizes of 5-25 individuals for various training needs.
Must be proficient with virtual meeting tools like Teams, Webex, or Zoom.
Compensation ranges from $48,600 to $83,160.
Bachelor's degree required with 2-3+ years of training experience.
Strong presentation, communication, and customer service skills needed.
Knowledge of adult learning theories and engagement techniques is essential.
Requires experience with Microsoft Suite, including PowerPoint, Word, and Excel.

Training Specialist Full Description

Training Specialist

Farmington, Connecticut

Operations

EmblemHealth

HYBRID POSITION

Summary:

Deliver operations training programs that encompass a blended approach (instructor-led modules, self-paced activities, flipped classroom, group activities, videos, and eLearning).
Responsible for multiple training topics (Products, Guidelines, polices & procedures, Systems utilized by Ops staff, etc.).

Responsibilities:

Facilitate delivery (in-person and virtual) of product, process and systems courses across all areas as business needs dictate: new hire, upskilling or refreshers; and class sizes can range from small to large groups (5-25).
Facilitation not only includes delivery of content, but should leverage engagement, deeper questioning and effective classroom management techniques.
Observe learners and provide constructive feedback.
View topic assessment data and adjust training real-time as necessary.
Support Learning Lab activities, assisting with questions and encouraging learners to find answers themselves.
Leverage class feedback and from manager observations to identify areas for improvement.
Provide input/feedback on courses for improvement purposes as well as for development of new training courses.
Maintain a current understanding of products, systems, and policies & procedures required for the operations areas.
Learn new training material to broaden skillset.
Perform research to learn best practices for engagement, deeper questioning, and classroom management techniques.
Handle all logistics to prepare for classes; e.g. setting up the virtual or live classroom, checking data for exercises and activities, and verifying assessments and files for learners.
Report to Training and Key Stakeholders on daily class attendance, learner performance, and any classroom challenges.

Requirements:

Bachelor’s degree required; additional experience/specialized training may be considered in lieu of educational requirement
2 – 3+ years’ training experience required
Must have hands-on training experience in a small group or classroom setting
Experience with virtual meeting and/or training tools (e.g. Teams, Webex, Zoom) required
Excellent presentation skills required
Excellent verbal and written communication skills required
Strong interpersonal and relationship building skills required
Very strong customer service orientation and commitment to quality, responsibility, high work standards, and initiatives required
Strong systems navigation abilities and knowledge of Microsoft Word Suite including PowerPoint, Word and Excel required
Self-motivated, innovative and flexible required
Strong knowledge of customer service/contact center day to day operations and strong service system knowledge required
Knowledge of adult learning theories required
Knowledge of engagement techniques in a training environment required
Willingness and ability to travel as needed required

Additional Information

Requisition ID: 1000002501
Hiring Range: $48,600-$83,160

Security Disclosure

If you receive a job offer from EmblemHealth, the email will be from “HRTalentAcquisition” with the subject: “Offer of Employment for (job title) – Please respond online.” We will never ask you to join a Google Hangout, buy your own equipment, or pay to apply. We also do not use third-party email services like Yahoo or Gmail.

Pay Disclosure

At EmblemHealth, we prioritize transparency in our compensation practices. We provide a good faith estimate of the salary range for potential hires, which is based on key factors such as role responsibilities, candidate experience, education and training, internal equity, and market conditions. Please be aware that this estimate doesn’t account for geographic differences related to your work location. Typically, new hires may not start at the top of this range, as compensation is tailored to each individual's circumstances. For union positions, salaries will be determined according to the collective bargaining agreement. Join us at EmblemHealth, where your contributions are valued and supported by fair compensation.

EEOC Statement

We value the diverse backgrounds, perspectives, and experiences of our workforce. As an equal opportunity employer, we consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity, pregnancy, marital status, national origin, disability, veteran status, or any other protected characteristic protected by law.

Sponsorship Statement

EmblemHealth may provide work visa sponsorship depending on factors such as business unit requirements, position nature, costs, and applicable laws and regulations.

Original Job Description

Training Specialist

Farmington, Connecticut

Operations

EmblemHealth

HYBRID POSITION

Summary:

Deliver operations training programs that encompass a blended approach (instructor-led modules, self-paced activities, flipped classroom, group activities, videos, and eLearning).
Responsible for multiple training topics (Products, Guidelines, polices & procedures, Systems utilized by Ops staff, etc.).

Responsibilities:

Facilitate delivery (in-person and virtual) of product, process and systems courses across all areas as business needs dictate: new hire, upskilling or refreshers; and class sizes can range from small to large groups (5-25).
Facilitation not only includes delivery of content, but should leverage engagement, deeper questioning and effective classroom management techniques.
Observe learners and provide constructive feedback.
View topic assessment data and adjust training real-time as necessary.
Support Learning Lab activities, assisting with questions and encouraging learners to find answers themselves.
Leverage class feedback and from manager observations to identify areas for improvement.
Provide input/feedback on courses for improvement purposes as well as for development of new training courses.
Maintain a current understanding of products, systems, and policies & procedures required for the operations areas.
Learn new training material to broaden skillset.
Perform research to learn best practices for engagement, deeper questioning, and classroom management techniques.
Handle all logistics to prepare for classes; e.g. setting up the virtual or live classroom, checking data for exercises and activities, and verifying assessments and files for learners.
Report to Training and Key Stakeholders on daily class attendance, learner performance, and any classroom challenges.

Requirements:

Bachelor’s degree required; additional experience/specialized training may be considered in lieu of educational requirement
2 – 3+ years’ training experience required
Must have hands-on training experience in a small group or classroom setting
Experience with virtual meeting and/or training tools (e.g. Teams, Webex, Zoom) required
Excellent presentation skills required
Excellent verbal and written communication skills required
Strong interpersonal and relationship building skills required
Very strong customer service orientation and commitment to quality, responsibility, high work standards, and initiatives required
Strong systems navigation abilities and knowledge of Microsoft Word Suite including PowerPoint, Word and Excel required
Self-motivated, innovative and flexible required
Strong knowledge of customer service/contact center day to day operations and strong service system knowledge required
Knowledge of adult learning theories required
Knowledge of engagement techniques in a training environment required
Willingness and ability to travel as needed required

Additional Information

Requisition ID: 1000002501
Hiring Range: $48,600-$83,160

Security Disclosure

Pay Disclosure

EEOC Statement

Sponsorship Statement

EmblemHealth may provide work visa sponsorship depending on factors such as business unit requirements, position nature, costs, and applicable laws and regulations.

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