Tactile Medical
Training Specialist
CRM
Edtech.com's Summary
Tactile Medical is hiring a Training Specialist. The role involves developing, delivering, and assessing training programs for various teams including reimbursement, order management, and patient services, ensuring team members are well-versed in systems, workflows, policies, and compliance. The specialist also facilitates live and virtual training sessions and supports system rollouts and process changes to enhance operational efficiency.
Highlights
- Develop and implement training programs supporting reimbursement, order management, and patient services teams.
- Facilitate engaging in-person and virtual training sessions on operational systems and processes.
- Collaborate with subject matter experts to ensure training content accuracy and alignment.
- Maintain expertise in internal systems, workflows, compliance standards, and support system rollouts.
- Required proficiency with Microsoft Office Suite and Microsoft Teams.
- Minimum of 2 years experience in healthcare, medical device operations, reimbursement, or training roles.
- Bachelor’s degree in Communications, Training and Development, Educational Leadership, or relevant experience required.
- Preferred knowledge includes Tactile Medical products, order management, reimbursement workflows, and CRM systems.
- Starting salary range: $61,500 - $86,205 USD.
- Strong facilitation, communication, organizational, and process documentation skills are essential.
Training Specialist Full Description
Training Specialist
Minneapolis, Minnesota
At Tactile Medical, we specialize in developing at-home therapy devices to treat lymphedema, chronic venous insufficiency and respiratory illnesses.
The Training Specialist is responsible for developing, implementing, delivering and assessing training programs that primarily support reimbursement, order management, patient services, and cross functional operations teams. May also conduct system or process training for sales, field, and patient education teams.
This role partners with Operations, Clinical Reimbursement, Compliance and other leaders to ensure team members are effectively trained on systems, workflows, policies and process standards that drive efficiency, accuracy, and compliance.
The Training Specialist delivers live classroom training, virtual sessions, system-based instruction, and ongoing learning support. This role requires strong knowledge of operational workflows and the able ability to translate complex processes into clear, engaging, and practical learning experience.
Accountabilities & Responsibilities:
Training Program Development
- Support the design, development and implementation of training programs for new hires and tenured employees
- Translate both operational and field workflows, policies, and system processes into structured learning
- Collaborate with subject matter experts to ensure content accuracy and alignment with current procedures.
Training Delivery
- Facilitate engaging in-person and virtual training sessions focused on operational systems, order management, reimbursement processes, compliance requirements, internal workflows and field training programs
- Lead onboarding programs for operational, field, and cross-functional partners
- Provide structured walk-through and real-time process demonstrations
- Systems and Process Expertise
- Maintain strong understanding of internal systems, order management workflows, documentation requirements, and compliance standards
- Ensure training materials remain aligned with system updates and procedural changes
- Support system rollouts and process changes by delivering implementation training.
Education & Experience
Required:
- Bachelor’s degree in Communications, Training and Development or Educational Leadership OR equivalent relevant work experience
- 2+ years of experience in one or more of the following:
- Operational role within healthcare, medical device, reimbursement, or sales support environment
- Training, onboarding, coaching, or instructional delivery role
- Experience delivering training programs OR identified as a lead in training new hire onboarding and ongoing training initiatives
- Strong understanding of process documentation and workflow management skills.
Preferred:
- Strong understanding of Tactile Medical’s products, services, and market dynamics
- Direct experience with order management, reimbursement workflows, patient documentation or CRM/system platforms
- Familiarity with adult learning principles.
Knowledge & Skills
- Strong facilitation skills and presentation skills
- Ability to translate complex operational and field processes into simplified actionable instruction
- Proficient in Microsoft Office Suite (Excel, PowerPoint, Outlook, Word) and Microsoft Teams
- Strong organizational and time management skills
- High attention to detail and process accuracy
- Ability to influence without direct authority
- Strong written and verbal communication skills
- Comfortable managing multiple projects and deadlines in a fast-paced environment
Competencies:
- Change Agent
- Influencing
- Presentation Skills
- Communication
- Planning & Organizing
- Collaboration
- Process Orientation
- Adaptability
It is the policy of Tactile Medical to provide equal opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Tactile Medical will provide reasonable accommodations for qualified individuals with disabilities.
Our total compensation package includes medical, dental and vision benefits, retirement benefits, employee stock purchase plan, paid time off, parental leave, family medical leave, volunteer time off and additional leave programs, life insurance, disability coverage, and other life and work wellness benefits and discounts. Benefits may be subject to generally applicable eligibility, waiting period, contributions, and other requirements and conditions.
Below is the starting salary or hourly range for this position, although offers may differ based on the candidate's location, job-specific knowledge, skills and experience.
US Pay Range
$61,500 - $86,205 USD
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